Minnesota Judicial Branch
Court Operations Leadworker I, Hennepin County, Criminal Specialized Unit
Minnesota Judicial Branch, Minneapolis, Minnesota, United States, 55400
Minneapolis, MN, United States
Job Description Hennepin County District Court is accepting applications to fill a Court Operations Leadworker I position in the Criminal Specialized Unit. This position offers an opportunity to work in a diverse, professional environment that promotes equity and inclusion for all court staff and court customers. Court Operations Leadworkers perform highly advanced, detail-oriented technical work while delivering excellent customer service in person, electronically, and by phone. This position requires exceptional interpersonal skills and a collaborative approach to working with justice partners, court staff, attorneys, judges, and members of the public. Responsibilities include assisting the public and agency representatives by providing accurate information and clear explanations of court rules and procedures.
The Criminal Specialized Unit supports all units within the Criminal Division by performing a variety of assignments. The Court Operations Leadworker I performs advanced court operations work including training team members, compliance, report analysis, and complex case processing under limited supervision from their leadership team. Additionally, this position supports the unit supervisor with schedule writing, facilitating team meetings, and facilitating new work roll-out plans. A successful candidate for this position is able to exercise independent judgment in a fast-paced environment and effectively manage competing demands.
Example of Duties
Maintain weekly assignment schedules and provide work direction to staff; independently make day-to-day adjustments in assignments due to business needs, including providing back-up where needed; review staff work for timeliness, accuracy and compliance
Process documents including search warrants, probation documents, bail evaluations, and case related filings and orders
Maintain statistical data as required and monitor daily quality assurance and data integrity reports; analyze reports using available resources to research problems, and consult with supervisor on identified issues/trends
Perform advanced financial transactions including case financial adjustments, processing cash bail refunds, preparing daily deposits and reviewing and submitting bail refund checks
Provide exceptional customer service as subject matter expert for internal and external customers, using advanced knowledge of criminal court policies and procedures to answer questions, address complex or unique case processing situations, and solve problems
Develop, refine, and administer training to both new and current staff on procedures and process changes
Expungement of record case management including monitoring and updating
Participate in and provide feedback on pilot projects assigned to department
Provide effective leadership, coaching, and mentorship to the Criminal Specialized Unit staff, consistently acting as a positive role model to foster a collaborative and high-performing environment
Typical Qualifications Minimum Qualifications
High school diploma or equivalent
Two years of experience as a Court Operations Associate, Specialist, Leadworker, or equivalent
Two years of experience providing exceptional customer service and deescalating situations
As this position will be working primarily remotely, access to reliable internet connection is required
Minimum Knowledge, Skills and Abilities
Ability to prioritize work, meet deadlines, and maintain accuracy in a fast-paced environment
Ability to train both new and current staff on procedures, adapting technical and procedural training to various learning styles when appropriate
Ability to establish and maintain positive, effective working relationships while providing guidance and motivation for others
Ability to communicate effectively in writing and verbally with customers and justice partners from diverse backgrounds
Experience developing job procedures and training materials in a clear, concise manner
Adaptable to changes in workload, job assignments, procedures, technology, and priorities
Proficient with Microsoft Office Suite, Adobe, and SharePoint; ability to learn other job-related software
Proficient in problem solving including consulting various resources
Considerable knowledge of court procedures and policies, laws, legal terminology, and legal factors pertaining to the court
Excellent listening and customer service skills
Preferred Qualifications
Bachelor's degree or post-secondary education
Experience with relevant criminal processes, including the ability to read judicial orders and update criminal cases in the court’s case management system
Considerable knowledge of criminal court procedures and policies, laws, legal terminology, and legal factors pertaining to the court
Supplemental Information Logistics This position will be working primarily remote with occasional onsite work on a rotation, depending on business needs. The Criminal Specialized Unit is located in Brooklyn Center, Minnesota at 6125 Shingle Creek Pkwy, Suite 292 (first floor).The courthouse has free parking available and is located near major freeways making for a convenient commute. The core hours for this position are 8:00 AM – 4:30 PM Monday – Friday but may vary depending on the assignment and operational needs of the unit.
Salary Range The expected starting salary for external candidates is at least $25.50 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.
Instructions for Applying Complete your online application with resume attached by January 20th, 2026, at 11:59pm. Interviews for this position will take place virtually. All employment offers are contingent upon satisfactory results of our background check processes.
This AFSCME-represented position is posted for bidding and internal application simultaneously and will be filled in accordance with the AFSCME contract.
Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 4th.Human.Resources@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.
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Job Description Hennepin County District Court is accepting applications to fill a Court Operations Leadworker I position in the Criminal Specialized Unit. This position offers an opportunity to work in a diverse, professional environment that promotes equity and inclusion for all court staff and court customers. Court Operations Leadworkers perform highly advanced, detail-oriented technical work while delivering excellent customer service in person, electronically, and by phone. This position requires exceptional interpersonal skills and a collaborative approach to working with justice partners, court staff, attorneys, judges, and members of the public. Responsibilities include assisting the public and agency representatives by providing accurate information and clear explanations of court rules and procedures.
The Criminal Specialized Unit supports all units within the Criminal Division by performing a variety of assignments. The Court Operations Leadworker I performs advanced court operations work including training team members, compliance, report analysis, and complex case processing under limited supervision from their leadership team. Additionally, this position supports the unit supervisor with schedule writing, facilitating team meetings, and facilitating new work roll-out plans. A successful candidate for this position is able to exercise independent judgment in a fast-paced environment and effectively manage competing demands.
Example of Duties
Maintain weekly assignment schedules and provide work direction to staff; independently make day-to-day adjustments in assignments due to business needs, including providing back-up where needed; review staff work for timeliness, accuracy and compliance
Process documents including search warrants, probation documents, bail evaluations, and case related filings and orders
Maintain statistical data as required and monitor daily quality assurance and data integrity reports; analyze reports using available resources to research problems, and consult with supervisor on identified issues/trends
Perform advanced financial transactions including case financial adjustments, processing cash bail refunds, preparing daily deposits and reviewing and submitting bail refund checks
Provide exceptional customer service as subject matter expert for internal and external customers, using advanced knowledge of criminal court policies and procedures to answer questions, address complex or unique case processing situations, and solve problems
Develop, refine, and administer training to both new and current staff on procedures and process changes
Expungement of record case management including monitoring and updating
Participate in and provide feedback on pilot projects assigned to department
Provide effective leadership, coaching, and mentorship to the Criminal Specialized Unit staff, consistently acting as a positive role model to foster a collaborative and high-performing environment
Typical Qualifications Minimum Qualifications
High school diploma or equivalent
Two years of experience as a Court Operations Associate, Specialist, Leadworker, or equivalent
Two years of experience providing exceptional customer service and deescalating situations
As this position will be working primarily remotely, access to reliable internet connection is required
Minimum Knowledge, Skills and Abilities
Ability to prioritize work, meet deadlines, and maintain accuracy in a fast-paced environment
Ability to train both new and current staff on procedures, adapting technical and procedural training to various learning styles when appropriate
Ability to establish and maintain positive, effective working relationships while providing guidance and motivation for others
Ability to communicate effectively in writing and verbally with customers and justice partners from diverse backgrounds
Experience developing job procedures and training materials in a clear, concise manner
Adaptable to changes in workload, job assignments, procedures, technology, and priorities
Proficient with Microsoft Office Suite, Adobe, and SharePoint; ability to learn other job-related software
Proficient in problem solving including consulting various resources
Considerable knowledge of court procedures and policies, laws, legal terminology, and legal factors pertaining to the court
Excellent listening and customer service skills
Preferred Qualifications
Bachelor's degree or post-secondary education
Experience with relevant criminal processes, including the ability to read judicial orders and update criminal cases in the court’s case management system
Considerable knowledge of criminal court procedures and policies, laws, legal terminology, and legal factors pertaining to the court
Supplemental Information Logistics This position will be working primarily remote with occasional onsite work on a rotation, depending on business needs. The Criminal Specialized Unit is located in Brooklyn Center, Minnesota at 6125 Shingle Creek Pkwy, Suite 292 (first floor).The courthouse has free parking available and is located near major freeways making for a convenient commute. The core hours for this position are 8:00 AM – 4:30 PM Monday – Friday but may vary depending on the assignment and operational needs of the unit.
Salary Range The expected starting salary for external candidates is at least $25.50 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.
Instructions for Applying Complete your online application with resume attached by January 20th, 2026, at 11:59pm. Interviews for this position will take place virtually. All employment offers are contingent upon satisfactory results of our background check processes.
This AFSCME-represented position is posted for bidding and internal application simultaneously and will be filled in accordance with the AFSCME contract.
Employee Benefits The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 4th.Human.Resources@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.
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