KFC Corporation
Job Description
KFC Latin America & Caribbean is seeking a dynamic and strategic Head of eCommerce to lead the end-to-end customer experience acrossdigitaltouchpoints. This leader will be accountable for drivingdigitalgrowth and innovation in partnership with franchisees across 38 markets. The scope includeseCommerce platforms (web/app/self-service kiosks), CRM, Loyalty and 3 rd Party Delivery Aggregators. Given the variety ofdigitalplatforms and providersused by our franchisees, this role requires someone skilled at navigating and aligningdiversedigitalecosystemsto ensure consistent brand experience and customer value. A highly collaborative and influential position, ideally suited for adigital-savvy leader with deep experience in cross-functional environments and multi-market operations. This role will act as key liaison between KFC GlobalDigitalStrategies and Mar-Tech, ensuring they are effectively customized and implemented by LA&C Regionto drivedigitalgrowth and innovation in partnership with franchisees across 38 markets and KFC LA&C Marketing Leads to ensure Marketing Plans are inclusive of the Digital Growth Agenda. The position is based in Fort Lauderdale, Florida, and requires approximately 30% travel, including both international and domestic travel. Responsibilities
Digital Strategy & Execution: Define and lead the regionaldigitalroadmap, aligning it with brand and commercial priorities. Ensure high-quality, consistent customer experiences across alldigitalplatforms. Franchisee Engagement: Serve as a trusted advisor to franchise partners. Influence and align them ondigitalstrategies, tools, and best practices to drive adoption and performance—while respecting market-specificdigitalinfrastructures. Product & Experience Leadership: Oversee and enhance the user experience across mobile app , kiosks, delivery platforms, and e-commerce, in coordination with varied local technology partners and vendors. CRM & Loyalty: Develop and scale CRM initiatives and loyalty programs to drive customer engagement and frequency, with flexibility to adapt across different franchise systems. Performance Optimization: Monitor KPIs (conversion, retention, sales, etc.), analyze customer behavior, and drive continuous improvements through data-driven decision-making. Team Leadership: Manage, coach, and develop a team of two. Foster a collaborative, agile, and innovative culture. Qualifications
10+ yearsof experience indigitalstrategy, eCommerce, or customer experience roles. Experience in theQuick Service Restaurant (QSR)orfranchise-ledindustries strongly preferred. Proven success working inmulti-country environments, ideally in Latin America and the Caribbean. Comfortable working acrossmultiple technology stacks anddigitalpartners. Strongfranchisee relationship managementand influencing skills. Demonstrated ability to lead cross-functional initiatives and scaledigitalprograms across markets. English required, fluency inSpanishpreferred, and Portuguese is a strong plus. Strong understanding ofdigitalmarketing, CX, product management, and consumer behavior. Strategic Thinking:Ability to translate big-picture vision into actionable plans. Influence & Collaboration:Skilled at building trust and consensus in matrixed environments. Customer-Centric Mindset:Passion for delivering seamless and valuable experiences to consumers. DigitalAcumen:Strong grasp of technology, data, and moderndigitaltools and trends. Adaptability:Comfortable navigating complexity, ambiguity, and varied technical landscapes. Leadership:Inspiring manager who fosters talent development and accountability. Salary Range: $142,500 to $210,360 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors. Job Info
Job Identification 4527 Posting Date 01/08/2026, 01:34 AM Job Schedule Full time Locations Fort Lauderdale, FL, United States (On-site)
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KFC Latin America & Caribbean is seeking a dynamic and strategic Head of eCommerce to lead the end-to-end customer experience acrossdigitaltouchpoints. This leader will be accountable for drivingdigitalgrowth and innovation in partnership with franchisees across 38 markets. The scope includeseCommerce platforms (web/app/self-service kiosks), CRM, Loyalty and 3 rd Party Delivery Aggregators. Given the variety ofdigitalplatforms and providersused by our franchisees, this role requires someone skilled at navigating and aligningdiversedigitalecosystemsto ensure consistent brand experience and customer value. A highly collaborative and influential position, ideally suited for adigital-savvy leader with deep experience in cross-functional environments and multi-market operations. This role will act as key liaison between KFC GlobalDigitalStrategies and Mar-Tech, ensuring they are effectively customized and implemented by LA&C Regionto drivedigitalgrowth and innovation in partnership with franchisees across 38 markets and KFC LA&C Marketing Leads to ensure Marketing Plans are inclusive of the Digital Growth Agenda. The position is based in Fort Lauderdale, Florida, and requires approximately 30% travel, including both international and domestic travel. Responsibilities
Digital Strategy & Execution: Define and lead the regionaldigitalroadmap, aligning it with brand and commercial priorities. Ensure high-quality, consistent customer experiences across alldigitalplatforms. Franchisee Engagement: Serve as a trusted advisor to franchise partners. Influence and align them ondigitalstrategies, tools, and best practices to drive adoption and performance—while respecting market-specificdigitalinfrastructures. Product & Experience Leadership: Oversee and enhance the user experience across mobile app , kiosks, delivery platforms, and e-commerce, in coordination with varied local technology partners and vendors. CRM & Loyalty: Develop and scale CRM initiatives and loyalty programs to drive customer engagement and frequency, with flexibility to adapt across different franchise systems. Performance Optimization: Monitor KPIs (conversion, retention, sales, etc.), analyze customer behavior, and drive continuous improvements through data-driven decision-making. Team Leadership: Manage, coach, and develop a team of two. Foster a collaborative, agile, and innovative culture. Qualifications
10+ yearsof experience indigitalstrategy, eCommerce, or customer experience roles. Experience in theQuick Service Restaurant (QSR)orfranchise-ledindustries strongly preferred. Proven success working inmulti-country environments, ideally in Latin America and the Caribbean. Comfortable working acrossmultiple technology stacks anddigitalpartners. Strongfranchisee relationship managementand influencing skills. Demonstrated ability to lead cross-functional initiatives and scaledigitalprograms across markets. English required, fluency inSpanishpreferred, and Portuguese is a strong plus. Strong understanding ofdigitalmarketing, CX, product management, and consumer behavior. Strategic Thinking:Ability to translate big-picture vision into actionable plans. Influence & Collaboration:Skilled at building trust and consensus in matrixed environments. Customer-Centric Mindset:Passion for delivering seamless and valuable experiences to consumers. DigitalAcumen:Strong grasp of technology, data, and moderndigitaltools and trends. Adaptability:Comfortable navigating complexity, ambiguity, and varied technical landscapes. Leadership:Inspiring manager who fosters talent development and accountability. Salary Range: $142,500 to $210,360 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors. Job Info
Job Identification 4527 Posting Date 01/08/2026, 01:34 AM Job Schedule Full time Locations Fort Lauderdale, FL, United States (On-site)
#J-18808-Ljbffr