Airbus
****Job Summary**: The Head of Customer Support and Services (HO S&S) reports directly to the Managing Director of the Airbus–Flexrotor business and leads a global team. This role is responsible for designing Flexrotor support and services global
concept and organization, developing pricing models, and managing cross-cultural opportunities worldwide.*** **Set up the organization dedicated to the Support of the Flexrotor UAS globally*** **Drive S&S operational performance in the Flexrotor UAS market*** **Monitor and improve S&S Customer Satisfaction.*** **Drive transformation and improvement of S&S.*** **Formulate and install standard practices based on comparative studies of methods, costs and material and support data*** **Ensure that all procedures within the area of responsibility are maintained current, are followed, and that a well-defined working relationship is established with QA in order to maintain the requirements of quality standards.*** **Work closely with Flexrotor’s Programs and Sales and Marketing teams.*** **Share best practices with other teams of Airbus Helicopters’ UAS program.*** **Accountable for S&S financial performance incl. but not limited to turnover, profitability & cash flow*** **Establish controls and maintain adherence to cost and inventory budgets and forecasts for all lines of business*** **Drive Commercial Operations and Demand Planning (inputs for regional FC, S&OP exercise) for S&S*** **Direct and coordinates Customer Support activities to ensure that products and production are sustained to meet corporate production and support requirements*** **Accountable for the S&S sales funnel, bookings, turnover, margin, cash, in line with the Airbus – Flexrotor operational plans*** **Support the Regional Sales organizations for MRO sales, technical support offerings and support packages*** **Ensures that all sales managers are working in a coordinated way in line with the Airbus - Flexrotor S&S strategy.******Additional Responsibilities:***** **Minimum 15 years’ experience in the aerospace industry.*** **Extensive experience leading services and support organization, or functions directly related to Support and Services (Engineering support, Finance, Maintenance)*** **5-9 years in management*** **Aerospace industry knowledge*** **Demonstrated leadership in a multicultural environment, including coaching and mentoring*** **Strong interpersonal and organizational skills*** **Excellent time and project management capabilities*** **High attention to detail*** **Proven negotiation skills*** **Creative thinking*** **Must have basic knowledge of the different business units within support and services*** **Knowledge of unmanned industry, Airbus Helicopters or Airbus Group*** **Ability to communicate effectively in verbal and written form in English*** **Possess outstanding written, verbal, and presentation skills to effectively deliver complex, data-driven insights*** **Strong influence skills******Complexity of the Role:***** **Manage the profitability of the P&L*** **Provide conflict resolutions*** **Interact with various departments to ensure well-coordinated plan to improve customer satisfaction*** **Manage the different compliance requirements within S&S*** **Ability to analyze and make recommendations on complex problems involving multiple internal and external groups******Physical Requirements:**** #J-18808-Ljbffr
concept and organization, developing pricing models, and managing cross-cultural opportunities worldwide.*** **Set up the organization dedicated to the Support of the Flexrotor UAS globally*** **Drive S&S operational performance in the Flexrotor UAS market*** **Monitor and improve S&S Customer Satisfaction.*** **Drive transformation and improvement of S&S.*** **Formulate and install standard practices based on comparative studies of methods, costs and material and support data*** **Ensure that all procedures within the area of responsibility are maintained current, are followed, and that a well-defined working relationship is established with QA in order to maintain the requirements of quality standards.*** **Work closely with Flexrotor’s Programs and Sales and Marketing teams.*** **Share best practices with other teams of Airbus Helicopters’ UAS program.*** **Accountable for S&S financial performance incl. but not limited to turnover, profitability & cash flow*** **Establish controls and maintain adherence to cost and inventory budgets and forecasts for all lines of business*** **Drive Commercial Operations and Demand Planning (inputs for regional FC, S&OP exercise) for S&S*** **Direct and coordinates Customer Support activities to ensure that products and production are sustained to meet corporate production and support requirements*** **Accountable for the S&S sales funnel, bookings, turnover, margin, cash, in line with the Airbus – Flexrotor operational plans*** **Support the Regional Sales organizations for MRO sales, technical support offerings and support packages*** **Ensures that all sales managers are working in a coordinated way in line with the Airbus - Flexrotor S&S strategy.******Additional Responsibilities:***** **Minimum 15 years’ experience in the aerospace industry.*** **Extensive experience leading services and support organization, or functions directly related to Support and Services (Engineering support, Finance, Maintenance)*** **5-9 years in management*** **Aerospace industry knowledge*** **Demonstrated leadership in a multicultural environment, including coaching and mentoring*** **Strong interpersonal and organizational skills*** **Excellent time and project management capabilities*** **High attention to detail*** **Proven negotiation skills*** **Creative thinking*** **Must have basic knowledge of the different business units within support and services*** **Knowledge of unmanned industry, Airbus Helicopters or Airbus Group*** **Ability to communicate effectively in verbal and written form in English*** **Possess outstanding written, verbal, and presentation skills to effectively deliver complex, data-driven insights*** **Strong influence skills******Complexity of the Role:***** **Manage the profitability of the P&L*** **Provide conflict resolutions*** **Interact with various departments to ensure well-coordinated plan to improve customer satisfaction*** **Manage the different compliance requirements within S&S*** **Ability to analyze and make recommendations on complex problems involving multiple internal and external groups******Physical Requirements:**** #J-18808-Ljbffr