Hilton Worldwide, Inc.
LXR Front Desk Supervisor - Hotel Del Coronado, a Curio Collection by Hilton
Hilton Worldwide, Inc., Coronado, California, United States, 92118
Job Description
LXR Front Desk Supervisor - Hotel Del Coronado, a Curio Collection by Hilton
Job Number: HOT0C7ZD
Work Locations Hotel del Coronado, Curio Collection by Hilton 1500 Orange Avenue, Coronado 92118
The iconic Hotel del Coronado is looking for a
LXR Front Desk Supervisor
to join the Beach Village and Shore House team! Join one of the last surviving wooden Victorian beach resorts in the world and, after a $400M renovation and expansion, the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego, this 28‑acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice‑cream shop, and in‑room dining.
Shift:
Various – must be available to weekdays, weekends, and holidays.
Pay Rate:
The pay rate for this role is $30 and is based on applicable and specialized experience and location.
What will I be doing? The LXR Supervisor provides guidance and leadership as the Front of House Supervisor and ensures consistent quality of customer service is provided to all guests in accordance with Hilton and LXR standards.
As our Front Office Supervisor, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby/front drive traffic and adjust staffing accordingly
Room assignments, room changes, room upgrades for day of and future reservations
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. In line with our Vision, Mission, and Values, we look for demonstration of the following:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
EOE/AA/Disabled/Veterans
Schedule Full‑time
Brand: Curio Collection by Hilton
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Job Number: HOT0C7ZD
Work Locations Hotel del Coronado, Curio Collection by Hilton 1500 Orange Avenue, Coronado 92118
The iconic Hotel del Coronado is looking for a
LXR Front Desk Supervisor
to join the Beach Village and Shore House team! Join one of the last surviving wooden Victorian beach resorts in the world and, after a $400M renovation and expansion, the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego, this 28‑acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice‑cream shop, and in‑room dining.
Shift:
Various – must be available to weekdays, weekends, and holidays.
Pay Rate:
The pay rate for this role is $30 and is based on applicable and specialized experience and location.
What will I be doing? The LXR Supervisor provides guidance and leadership as the Front of House Supervisor and ensures consistent quality of customer service is provided to all guests in accordance with Hilton and LXR standards.
As our Front Office Supervisor, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check‑in and check‑out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby/front drive traffic and adjust staffing accordingly
Room assignments, room changes, room upgrades for day of and future reservations
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. In line with our Vision, Mission, and Values, we look for demonstration of the following:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best‑in‑Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property‑specific terms and conditions of employment.
EOE/AA/Disabled/Veterans
Schedule Full‑time
Brand: Curio Collection by Hilton
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr