Covestic Inc
The AV/VC Supervisor plays a critical role in managing the activities and responsibilities of the AV/VC break/fix and events teams, ensuring global support for our client. As a key member of the management team, the AV/VC Supervisor is responsible for providing high-level technical assistance to the team and ensuring service and support are delivered to customers at agreed-upon service levels. This role encompasses support for collaboration meetings using both remote and onsite AV systems, including All Hands events, webcasts, and smaller sessions on a global scale. The Supervisor also handles various media events and training sessions, requiring a solid understanding of collaboration tools such as Zoom, Zoom Phone, Slack, Neat, and Cisco.
Responsibilities
Works directly with the Service Delivery Manager & Operations Manager to coordinate, prioritize, and maintain optimal service execution to meet client-specific key performance indicators.
Leads and provides coaching for technicians when workflow deficiencies are identified.
Conducts regular 1-to-1 meetings with the local and regional teams to provide guidance and support.
Audits ticket data to ensure ticket handling quality meets or exceeds expectations.
Observes and reports on service trends across individuals and the team as a whole.
Attends and provides input during weekly team meetings and leadership syncs.
Set up and break down audio-visual equipment for meetings and events, including projectors, microphones, speakers, etc.
Operate and monitor equipment during meetings, managing sound levels, remote cameras, video playback, and webcasting.
Communicate with users regarding requirements for upcoming meetings.
Connect Windows and Mac devices to audio-visual equipment.
Instruct users in the operation of equipment if necessary.
Document/update standard operating procedures.
Interface and work with varied positions and levels of technical knowledge within the department and other company departments.
Act as Supervisor to the AV/VC team, approving timecards, time off, and other administrative duties.
Skills
Minimum of 4 years of experience in audiovisual or a related field
Strong leadership skills
Process improvement-minded individual with the ability to streamline and improve workflow
Strong customer service skills with the ability to communicate effectively
Strong focus and organizational skills
Experience in bridging and planning global meetings
Self-motivated with strong coordinating skills
Understanding or willingness to learn wiring diagrams
Basic knowledge of AV integration and installation
Demonstrated ability to work independently and prioritize multiple competing tasks
Exposure as an operating technician for live audiovisual special events
Experience as an operating technician, as well as planning and execution of live audiovisual special events
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Responsibilities
Works directly with the Service Delivery Manager & Operations Manager to coordinate, prioritize, and maintain optimal service execution to meet client-specific key performance indicators.
Leads and provides coaching for technicians when workflow deficiencies are identified.
Conducts regular 1-to-1 meetings with the local and regional teams to provide guidance and support.
Audits ticket data to ensure ticket handling quality meets or exceeds expectations.
Observes and reports on service trends across individuals and the team as a whole.
Attends and provides input during weekly team meetings and leadership syncs.
Set up and break down audio-visual equipment for meetings and events, including projectors, microphones, speakers, etc.
Operate and monitor equipment during meetings, managing sound levels, remote cameras, video playback, and webcasting.
Communicate with users regarding requirements for upcoming meetings.
Connect Windows and Mac devices to audio-visual equipment.
Instruct users in the operation of equipment if necessary.
Document/update standard operating procedures.
Interface and work with varied positions and levels of technical knowledge within the department and other company departments.
Act as Supervisor to the AV/VC team, approving timecards, time off, and other administrative duties.
Skills
Minimum of 4 years of experience in audiovisual or a related field
Strong leadership skills
Process improvement-minded individual with the ability to streamline and improve workflow
Strong customer service skills with the ability to communicate effectively
Strong focus and organizational skills
Experience in bridging and planning global meetings
Self-motivated with strong coordinating skills
Understanding or willingness to learn wiring diagrams
Basic knowledge of AV integration and installation
Demonstrated ability to work independently and prioritize multiple competing tasks
Exposure as an operating technician for live audiovisual special events
Experience as an operating technician, as well as planning and execution of live audiovisual special events
#J-18808-Ljbffr