ServiceTitan, Inc.
At ServiceTitan, we help our customers achieve extraordinary outcomes — and as a **Customer Success Manager on our CSM Team**, you’ll be at the heart of that mission. You’ll serve as a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations.This role is perfect for someone who is **driven, curious, and passionate about helping others succeed**. You thrive on solving problems, taking ownership, and collaborating across teams to deliver results that truly matter.* Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales.* A **passion for customer success** — you genuinely care about helping others grow and thrive.* **Curiosity and a learning mindset**, always seeking to understand your customer’s business and uncover new ways to add value.* Strong **ownership mentality** — you take initiative, follow through, and make things happen.* Exceptional **communication and relationship-building skills**, with an ability to simplify complex concepts and inspire confidence.* Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams.* Highly **organized, detail-oriented, and proactive**, managing multiple accounts and projects effectively.* Comfort with data — able to interpret engagement and usage metrics to drive informed decisions.* A collaborative team player who contributes positively to a high-performance, customer-obsessed culture.* Experience in project management or business consulting.* Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan.* Understanding of business performance analytics and operational workflows.* Ability to lead conversations that connect technology to measurable business results.* **Flextime, recognition, and support for autonomous work:** Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.* **Holistic health and wellness benefits**: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.* **Support for Titans at all stages of life**: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.
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