Peraton
Enterprise Operations Service Delivery Manager
Peraton, Washington, District of Columbia, us, 20022
Enterprise Operations Service Delivery Manager
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Enterprise Operations Service Delivery Manager
role at
Peraton Enterprise Operations Service Delivery Manager
2 days ago Be among the first 25 applicants Join to apply for the
Enterprise Operations Service Delivery Manager
role at
Peraton Get AI-powered advice on this job and more exclusive features. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Program Overview
Enterprise analysis, software tools, and data services to support quantitative reporting and analytical solutions, helping to deliver high-quality data for the customer. Also develops and maintains key data sets, documentation, and analytical tools while offering flexible support for financial and analytical data needs.
About The Role
We are seeking an experienced
Enterprise Operations Service Delivery Manager
to lead and optimize our IT operations environment. This critical leadership role will oversee infrastructure stability, security, and scalability while driving operational excellence across enterprise support services. The ideal candidate will possess strong technical expertise, proven management skills, and the ability to engage with executive leadership.
The qualified individual will provide comprehensive Infrastructure Support Services (ISS) in support of the SEC Office of Information Technology (OIT) in the area of Enterprise Operations, Enterprise Infrastructure, Enterprise Architecture, and Common Services. Support shall span across all locations, to include the SEC Headquarter Offices in Washington, DC, the SEC Data Centers, the eleven Regional Offices, and in any location(s) where the SEC operates in the future.
Key Responsibilities:
Provide strategic and technical leadership across enterprise IT operations, including Service Desk, End User Computing (EUC), and Network Operations Center (NOC) functions. Lead a large, cross-functional team of IT professionals, fostering a high-performance culture focused on accountability, collaboration, and mission outcomes. Oversee day-to-day operations to ensure availability, security, and performance of cloud and on-prem infrastructure supporting enterprise users. Manage service desk operations to ensure timely incident resolution, effective escalation, and delivery of a high-quality end-user experience aligned with SLAs and XLAs. Direct EUC services including endpoint provisioning, software deployment, patching, and mobile device support, ensuring secure and modernized user environments. Drive continuous improvement through automation, self-service, and analytics to enhance operational efficiency and reduce manual workloads. Monitor enterprise IT health and performance through the NOC, ensuring rapid incident response and maintaining real-time situational awareness. Collaborate with infrastructure, cybersecurity, and application teams to coordinate service transitions, change management, and operational readiness. Implement ITSM best practices, SOPs, and performance metrics to drive consistency, service quality, and operational transparency. Forecast and manage operational resource needs, including staffing, tools, training, and emerging technology investments.
Qualifications
Required Qualifications:
10 years of experience, may have supervisory or lead experience Minimum 8 years of management experience focused on Service Desk and End User Computing programs or projects, including mission-critical systems and IT implementations. At least 5 years managing programs of 50+ personnel supporting Enterprise Operations for over 6,000 end users across multiple locations.Three or more years' experience presenting to and collaborating with C-level executives. Certifications in one or more of the following: AWS Cloud, Artificial Intelligence, Security, ITIL. Ability to be full-time on-site at SEC HQ in Washington D.C. Project Management Professional (PMP) certification (or willing to get one) Must be a US Citizen Ability to obtain and maintain the necessary Agency Clearance
Desired Qualifications:
Expertise in cloud technology and infrastructure management. Knowledge of Artificial Intelligence applications and integration. Strong relationship management skills at the executive (CXO) level. Experience with ServiceNow (SNOW) configuration, customization, and administration. Proficiency managing end-user computing environments (Windows, macOS, SMOffice, Office 365, SharePoint, LANs). Experience managing Service Desk operations.
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Industries Civil Engineering Referrals increase your chances of interviewing at Peraton by 2x Sign in to set job alerts for “Enterprise Services Manager” roles.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Enterprise Operations Service Delivery Manager
role at
Peraton Enterprise Operations Service Delivery Manager
2 days ago Be among the first 25 applicants Join to apply for the
Enterprise Operations Service Delivery Manager
role at
Peraton Get AI-powered advice on this job and more exclusive features. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Program Overview
Enterprise analysis, software tools, and data services to support quantitative reporting and analytical solutions, helping to deliver high-quality data for the customer. Also develops and maintains key data sets, documentation, and analytical tools while offering flexible support for financial and analytical data needs.
About The Role
We are seeking an experienced
Enterprise Operations Service Delivery Manager
to lead and optimize our IT operations environment. This critical leadership role will oversee infrastructure stability, security, and scalability while driving operational excellence across enterprise support services. The ideal candidate will possess strong technical expertise, proven management skills, and the ability to engage with executive leadership.
The qualified individual will provide comprehensive Infrastructure Support Services (ISS) in support of the SEC Office of Information Technology (OIT) in the area of Enterprise Operations, Enterprise Infrastructure, Enterprise Architecture, and Common Services. Support shall span across all locations, to include the SEC Headquarter Offices in Washington, DC, the SEC Data Centers, the eleven Regional Offices, and in any location(s) where the SEC operates in the future.
Key Responsibilities:
Provide strategic and technical leadership across enterprise IT operations, including Service Desk, End User Computing (EUC), and Network Operations Center (NOC) functions. Lead a large, cross-functional team of IT professionals, fostering a high-performance culture focused on accountability, collaboration, and mission outcomes. Oversee day-to-day operations to ensure availability, security, and performance of cloud and on-prem infrastructure supporting enterprise users. Manage service desk operations to ensure timely incident resolution, effective escalation, and delivery of a high-quality end-user experience aligned with SLAs and XLAs. Direct EUC services including endpoint provisioning, software deployment, patching, and mobile device support, ensuring secure and modernized user environments. Drive continuous improvement through automation, self-service, and analytics to enhance operational efficiency and reduce manual workloads. Monitor enterprise IT health and performance through the NOC, ensuring rapid incident response and maintaining real-time situational awareness. Collaborate with infrastructure, cybersecurity, and application teams to coordinate service transitions, change management, and operational readiness. Implement ITSM best practices, SOPs, and performance metrics to drive consistency, service quality, and operational transparency. Forecast and manage operational resource needs, including staffing, tools, training, and emerging technology investments.
Qualifications
Required Qualifications:
10 years of experience, may have supervisory or lead experience Minimum 8 years of management experience focused on Service Desk and End User Computing programs or projects, including mission-critical systems and IT implementations. At least 5 years managing programs of 50+ personnel supporting Enterprise Operations for over 6,000 end users across multiple locations.Three or more years' experience presenting to and collaborating with C-level executives. Certifications in one or more of the following: AWS Cloud, Artificial Intelligence, Security, ITIL. Ability to be full-time on-site at SEC HQ in Washington D.C. Project Management Professional (PMP) certification (or willing to get one) Must be a US Citizen Ability to obtain and maintain the necessary Agency Clearance
Desired Qualifications:
Expertise in cloud technology and infrastructure management. Knowledge of Artificial Intelligence applications and integration. Strong relationship management skills at the executive (CXO) level. Experience with ServiceNow (SNOW) configuration, customization, and administration. Proficiency managing end-user computing environments (Windows, macOS, SMOffice, Office 365, SharePoint, LANs). Experience managing Service Desk operations.
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Industries Civil Engineering Referrals increase your chances of interviewing at Peraton by 2x Sign in to set job alerts for “Enterprise Services Manager” roles.
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Annapolis Junction, MD $166,280.00-$224,968.00 6 days ago Largo, MD $44,090.00-$48,499.00 3 weeks ago Chantilly, VA $85,900.00-$189,100.00 3 days ago Enterprise Support Manager, ES - Amazon Dedicated Cloud
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Maryland City, MD $98,700.00-$207,680.00 2 days ago Enterprise Support Manager, ES - Amazon Dedicated Cloud
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Arlington, VA $138,200.00-$238,900.00 4 days ago Arlington, VA $164,500.00-$284,300.00 2 weeks ago Senior Manager, Operations Engineering - Enterprise Technology Operations
Reston, VA $172,000.00-$234,000.00 2 weeks ago Assistant Property Manager -Park Montgomery & Naples Manor (Silver Spring, MD)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr