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Jobot

Customer Service Representative

Jobot, South Windsor, Connecticut, us, 06074

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1 day ago Be among the first 25 applicants

This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $23.00/hr - $29.00/hr

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Aerospace Manufacturing | Order Management | Customer-Facing Operations

This Jobot Job is hosted by Jamie Beene

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $23 - $29 per hour

A Bit About Us Founded decades ago and based in South Windsor, Connecticut, we are a precision-focused manufacturing organization supporting highly regulated aerospace and industrial customers. We partner closely with our customers, production, and supply chain teams to deliver reliable, on-time solutions where accuracy, responsiveness, and communication matter. Our environment values accountability, continuous improvement, and teamwork, offering employees the opportunity to build deep product knowledge while contributing directly to customer satisfaction and operational excellence.

Why join us?

Competitive Compensation $24–$29/hour (DOE) + annual discretionary bonus

Comprehensive Benefits Medical, Dental, Vision, Life Insurance, HSA & FSA

401(k) with Company Match

Stable Schedule Monday–Thursday 7:30am–5:00pm, every other Friday 7:30am–4:00pm

Professional Growth Training, development, and exposure to aerospace manufacturing operations

Collaborative Work Environment Close-knit team supporting production, sales, and customers

Onsite Role Consistent schedule and team presence

Key Responsibilities and Duties

Enter and manage customer purchase orders within the Visual Manufacturing System

Oversee orders from entry through fulfillment, database updates, and filing

Communicate order status, confirmations, delivery changes, and customer quotes

Coordinate with production and purchasing teams to establish and maintain delivery dates

Update customers proactively regarding schedule or delivery changes

Maintain product knowledge and clearly explain features and benefits to customers

Handle inbound customer calls, questions, and order-related inquiries

Complete invoicing and required shipping documentation across multiple platforms

Perform daily administrative and departmental support tasks

Work safely and cooperatively across office and production floor environments

Support continuous improvement and company objectives as needed

Qualifications – Needed

Bachelor’s degree in Business or related field or equivalent relevant experience

Minimum 2 years of customer service experience in a manufacturing environment

Experience supporting order entry, customer communication, and invoicing processes

Manufacturing industry experience required; aerospace industry experience preferred

ERP or MRP system experience required

Strong Microsoft Office proficiency

Ability to manage multiple priorities with strong attention to detail

Comfortable communicating with customers and internal stakeholders at all levels

U.S. Person status required due to export control regulations

Ability to pass background check and drug screen

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

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