Columbus Crew
Coordinator, Ticket Operations – Columbus Crew
Location: 577 West Nationwide Boulevard, Columbus, OH, USA
Employment type: Full-time
Posted: 07-Jan-2026 (EST)
Overview The Ticket Operations Coordinator is responsible for the ticket operational elements of Columbus Crew, ScottsMiracle‑Gro Field, and Historic Crew Stadium's ticketing efforts. The main focus of this position is to assist in managing the ticket system and related networks in addition to directly supporting the operational elements of the Ticket Sales and Service departments. This position will also assist in order processing and game day ticketing duties. The ideal candidate will have a good understanding of Ticket Sales, Membership Services, Archtics, Microsoft CRM, dynamic pricing, accounting, Microsoft Excel, formulas, statistics and a strong understanding and experience in Ticket Operations.
Essential Duties & Responsibilities
Assist in maintaining the ticketing system and related networks
Assist in creating and maintaining the seating manifest & ticket inventory
Provide direct operations support to the Ticket Sales and Service departments
Assist with the order processing efforts associated with orders for season, group, team and single game ticket sales
Provide support for pulling Marketing, Sales and Customer data from the ticketing system
Create and update detailed daily sales reports
Prepare daily deposits of sales receipts
Assist in game day ticket operations, including will call and walk‑up ticket sales
Assist in game day ticket scanning system at gates and club lounges
Coordinate part‑time, seasonal and game‑day staff
Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances
Assist in managing all customer account maintenance
Operations support would be for all Columbus Crew events as well as additional events held at Historic Crew Stadium
Qualifications
4-year college degree or combination of equivalent education and experience
Prior experience within service or sports industry highly desired
Prior database, Microsoft CRM and Microsoft Excel experience is preferred
Archtics and Ticketmaster Host ticketing system experience is preferred
Strong customer service and interpersonal skills
Prior experience managing part‑time or seasonal staff preferred
Excellent written and oral communication skills
Ability to work weekends, nights and holidays as dictated by events
Seniority level Entry level
Job function Management and Manufacturing
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Employment type: Full-time
Posted: 07-Jan-2026 (EST)
Overview The Ticket Operations Coordinator is responsible for the ticket operational elements of Columbus Crew, ScottsMiracle‑Gro Field, and Historic Crew Stadium's ticketing efforts. The main focus of this position is to assist in managing the ticket system and related networks in addition to directly supporting the operational elements of the Ticket Sales and Service departments. This position will also assist in order processing and game day ticketing duties. The ideal candidate will have a good understanding of Ticket Sales, Membership Services, Archtics, Microsoft CRM, dynamic pricing, accounting, Microsoft Excel, formulas, statistics and a strong understanding and experience in Ticket Operations.
Essential Duties & Responsibilities
Assist in maintaining the ticketing system and related networks
Assist in creating and maintaining the seating manifest & ticket inventory
Provide direct operations support to the Ticket Sales and Service departments
Assist with the order processing efforts associated with orders for season, group, team and single game ticket sales
Provide support for pulling Marketing, Sales and Customer data from the ticketing system
Create and update detailed daily sales reports
Prepare daily deposits of sales receipts
Assist in game day ticket operations, including will call and walk‑up ticket sales
Assist in game day ticket scanning system at gates and club lounges
Coordinate part‑time, seasonal and game‑day staff
Assist in maintaining all controls & procedures to assure the integrity of the inventory and associated finances
Assist in managing all customer account maintenance
Operations support would be for all Columbus Crew events as well as additional events held at Historic Crew Stadium
Qualifications
4-year college degree or combination of equivalent education and experience
Prior experience within service or sports industry highly desired
Prior database, Microsoft CRM and Microsoft Excel experience is preferred
Archtics and Ticketmaster Host ticketing system experience is preferred
Strong customer service and interpersonal skills
Prior experience managing part‑time or seasonal staff preferred
Excellent written and oral communication skills
Ability to work weekends, nights and holidays as dictated by events
Seniority level Entry level
Job function Management and Manufacturing
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