Baseline Fitness
Customer Service Representative
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Baseline Fitness Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties And Responsibilities
Greet/meet potential members, providing a great customer experience. Handle front desk related tasks:
Answer phone calls in a polite and friendly manner. Take information calls and tours. Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listen to customers, empathize, and work together to solve the problem. Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed. Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications
Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands
Stand and walk at least 75% of the shift. Talk in person or on the phone at least 75% of the shift. Be able to lift up to 50 lbs less than 30% of the time. Benefits
Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn: Planet Fitness - PF Baseline Fitness At Planet Fitness, we’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. We offer many opportunities across more than 2,000 locations worldwide. To find your perfect fit, search for a club opportunity near you. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ; PFHQ neither dictates labor or employment matters for franchisees or employees.
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at
Baseline Fitness Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties And Responsibilities
Greet/meet potential members, providing a great customer experience. Handle front desk related tasks:
Answer phone calls in a polite and friendly manner. Take information calls and tours. Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listen to customers, empathize, and work together to solve the problem. Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed. Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications
Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands
Stand and walk at least 75% of the shift. Talk in person or on the phone at least 75% of the shift. Be able to lift up to 50 lbs less than 30% of the time. Benefits
Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn: Planet Fitness - PF Baseline Fitness At Planet Fitness, we’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. We offer many opportunities across more than 2,000 locations worldwide. To find your perfect fit, search for a club opportunity near you. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ; PFHQ neither dictates labor or employment matters for franchisees or employees.
#J-18808-Ljbffr