HealthCare Associates Credit Union
Consumer Loan Processor (Previous Financial Experience Not Required)
HealthCare Associates Credit Union, Lisle, Illinois, United States, 60532
Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution— we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions.
Consumer Loan Processor - Immediate Opening - 35 Hour Work Week
Salary Range: $23.21-$27.85/hr
(Actual compensation will be determined using factors such as experience, skills & knowledge)
35-hour work week
4 weeks of paid time off
Federal holidays off
No working nights or weekends
Opportunity for quarterly incentives
Full benefits package
401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)
If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required).
We take care of you so you can take care of our members!
This role focuses on identifying each member's financial needs and recommending appropriate solutions. It includes handling initial loan application steps, processing and funding approved loans, and tracking some post-loan activities. Strong customer service and attention to detail are essential.
About the Organization: We are a full-service, credit union serving members of various Health Care organizations.
About the Position: This position is responsible for helping our members achieve their financial goals by providing initial member contact, preparation of consumer loan applications for decision, funding the loan, disbursing the proceeds, and after-booking tracking.
Key Responsibilities: Loan Application Screening
Confirm membership eligibility
Ensure application details are complete and accurate
Match loan type to purpose and collateral
Pull credit reports and assess applicant qualifications
Gather required documents (e.g., paystubs, insurance, purchase orders)
Loan Processing and Disbursement
Review loan conditions and verify accuracy in system (Symitar)
Prepare and send loan documents for signature
Disburse funds and confirm repayment methods
Assemble and deliver loan packages to members
Scan and track required documentation
Member & Staff Service
Provide professional support via phone, email, and in person
Assist members with the loan process
Cross-sell credit union products and services
Explain loan decisions and procedures
Help resolve basic account issues and process transfers
Loan Auditing
Review loan setup for accuracy (term, payment, method)
Proofread loan documents and organize scan packages
Post-Booking Tracking
Manage vehicle title documentation and lien placement
Release titles and update accounts for paid-off loans
Scan and maintain loan documents
Track insurance coverage and follow up as needed
General Support
Handle departmental mail and internal emails
File documents, process billing notices
Assist with various administrative tasks
Core Competencies
Quality & Accuracy: Pays close attention to detail, meets deadlines, and maintains data integrity.
Decision Making: Uses relevant information to make informed, objective decisions.
Transaction Processing: Handles tasks accurately and in a timely manner.
Productivity: Maintains consistent output while following policies and procedures.
Knowledge, Skills and Abilities
Friendly, professional, and organized
Excellent communication and problem-solving skills
Comfortable with Microsoft Word and Excel
Able to work under pressure with accuracy
Performs basic math with precision
Maintains confidentiality and professionalism
Qualifications
High school diploma or equivalent
Financial institution experience preferred
Typing speed of at least 30 wpm
NMLS certification required or ability to obtain within 60 days
HACU is an Equal Opportunity Employer
This is an onsite position
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Consumer Loan Processor - Immediate Opening - 35 Hour Work Week
Salary Range: $23.21-$27.85/hr
(Actual compensation will be determined using factors such as experience, skills & knowledge)
35-hour work week
4 weeks of paid time off
Federal holidays off
No working nights or weekends
Opportunity for quarterly incentives
Full benefits package
401K (Employer Matching up to 4.5% of eligible pay PLUS Employer Contribution of 4% of eligible pay)
If you are committed to customer service and a desire to learn, we will train you (financial institution experience preferred, but not required).
We take care of you so you can take care of our members!
This role focuses on identifying each member's financial needs and recommending appropriate solutions. It includes handling initial loan application steps, processing and funding approved loans, and tracking some post-loan activities. Strong customer service and attention to detail are essential.
About the Organization: We are a full-service, credit union serving members of various Health Care organizations.
About the Position: This position is responsible for helping our members achieve their financial goals by providing initial member contact, preparation of consumer loan applications for decision, funding the loan, disbursing the proceeds, and after-booking tracking.
Key Responsibilities: Loan Application Screening
Confirm membership eligibility
Ensure application details are complete and accurate
Match loan type to purpose and collateral
Pull credit reports and assess applicant qualifications
Gather required documents (e.g., paystubs, insurance, purchase orders)
Loan Processing and Disbursement
Review loan conditions and verify accuracy in system (Symitar)
Prepare and send loan documents for signature
Disburse funds and confirm repayment methods
Assemble and deliver loan packages to members
Scan and track required documentation
Member & Staff Service
Provide professional support via phone, email, and in person
Assist members with the loan process
Cross-sell credit union products and services
Explain loan decisions and procedures
Help resolve basic account issues and process transfers
Loan Auditing
Review loan setup for accuracy (term, payment, method)
Proofread loan documents and organize scan packages
Post-Booking Tracking
Manage vehicle title documentation and lien placement
Release titles and update accounts for paid-off loans
Scan and maintain loan documents
Track insurance coverage and follow up as needed
General Support
Handle departmental mail and internal emails
File documents, process billing notices
Assist with various administrative tasks
Core Competencies
Quality & Accuracy: Pays close attention to detail, meets deadlines, and maintains data integrity.
Decision Making: Uses relevant information to make informed, objective decisions.
Transaction Processing: Handles tasks accurately and in a timely manner.
Productivity: Maintains consistent output while following policies and procedures.
Knowledge, Skills and Abilities
Friendly, professional, and organized
Excellent communication and problem-solving skills
Comfortable with Microsoft Word and Excel
Able to work under pressure with accuracy
Performs basic math with precision
Maintains confidentiality and professionalism
Qualifications
High school diploma or equivalent
Financial institution experience preferred
Typing speed of at least 30 wpm
NMLS certification required or ability to obtain within 60 days
HACU is an Equal Opportunity Employer
This is an onsite position
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