CornerStone Technology Talent Services
Tier 1 IT Support Technician
CornerStone Technology Talent Services, Dallas, Texas, United States, 75215
CornerStone Technology Talent Services provided pay range
This range is provided by CornerStone Technology Talent Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $20.00/hr - $21.00/hr
Direct message the job poster from CornerStone Technology Talent Services
CornerStone Technology Talent Services (TTS) is seeking a hands‑on Tier 1 IT Support Technician for a short‑term contract engagement supporting end users and foundational IT operations. This role is ideal for someone who enjoys solving day‑to‑day technical issues, supporting users remotely, and assisting with onsite device and deployment tasks as needed.
Responsibilities
Provide Tier 1 helpdesk and break/fix support for hardware, software, and workstation-related issues
Support end users remotely using TeamViewer and assist onsite when required
Help with device readiness tasks such as imaging, joining machines to the domain, and preparing equipment for deployment
Assist with user account support and access issues, escalating higher-level changes as appropriate
Perform basic network troubleshooting including connectivity checks and common command‑line tools (e.g., ipconfig, ping, tracert, ipconfig /flushdns)
Identify and report potential security concerns such as phishing attempts or suspicious endpoint behavior, escalating to senior IT resources for investigation and response
Track and respond to incoming user requests through a structured intake process (shared mailbox and request form workflow)
Role Scope
This is a Tier 1 support role focused on common issue resolution, triage, and end‑user support
Limited OS troubleshooting may occur, but complex driver or OS-level issues are escalated
Networking is limited to basic connectivity troubleshooting; no DNS configuration or IP conflict resolution is expected
Security expectations are focused on awareness and reporting, not incident response
Qualifications
1+ years of experience in Helpdesk, Desktop Support, or IT Support (or equivalent hands‑on experience)
Working knowledge of Windows OS support, basic installs/configuration, and general troubleshooting
Familiarity with Active Directory for basic user support (password resets, account lookups, access troubleshooting)
Understanding of TCP/IP fundamentals and basic network troubleshooting
Experience using remote support tools (TeamViewer or similar)
Strong communication skills and ability to manage multiple user requests with professionalism
Comfortable working in a hybrid environment with occasional onsite support and deployments
Work Setup
Hybrid role based in Dallas, TX
Most support can be handled remotely, with onsite work required for projects such as device deployments, imaging, and new site support
CornerStone TTS connects specialized IT professionals with impactful opportunities and provides responsive support throughout the engagement.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
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Base pay range $20.00/hr - $21.00/hr
Direct message the job poster from CornerStone Technology Talent Services
CornerStone Technology Talent Services (TTS) is seeking a hands‑on Tier 1 IT Support Technician for a short‑term contract engagement supporting end users and foundational IT operations. This role is ideal for someone who enjoys solving day‑to‑day technical issues, supporting users remotely, and assisting with onsite device and deployment tasks as needed.
Responsibilities
Provide Tier 1 helpdesk and break/fix support for hardware, software, and workstation-related issues
Support end users remotely using TeamViewer and assist onsite when required
Help with device readiness tasks such as imaging, joining machines to the domain, and preparing equipment for deployment
Assist with user account support and access issues, escalating higher-level changes as appropriate
Perform basic network troubleshooting including connectivity checks and common command‑line tools (e.g., ipconfig, ping, tracert, ipconfig /flushdns)
Identify and report potential security concerns such as phishing attempts or suspicious endpoint behavior, escalating to senior IT resources for investigation and response
Track and respond to incoming user requests through a structured intake process (shared mailbox and request form workflow)
Role Scope
This is a Tier 1 support role focused on common issue resolution, triage, and end‑user support
Limited OS troubleshooting may occur, but complex driver or OS-level issues are escalated
Networking is limited to basic connectivity troubleshooting; no DNS configuration or IP conflict resolution is expected
Security expectations are focused on awareness and reporting, not incident response
Qualifications
1+ years of experience in Helpdesk, Desktop Support, or IT Support (or equivalent hands‑on experience)
Working knowledge of Windows OS support, basic installs/configuration, and general troubleshooting
Familiarity with Active Directory for basic user support (password resets, account lookups, access troubleshooting)
Understanding of TCP/IP fundamentals and basic network troubleshooting
Experience using remote support tools (TeamViewer or similar)
Strong communication skills and ability to manage multiple user requests with professionalism
Comfortable working in a hybrid environment with occasional onsite support and deployments
Work Setup
Hybrid role based in Dallas, TX
Most support can be handled remotely, with onsite work required for projects such as device deployments, imaging, and new site support
CornerStone TTS connects specialized IT professionals with impactful opportunities and provides responsive support throughout the engagement.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
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