Auto Claims Specialist I

At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto.That’s where you come in.We’re looking for an **Auto Claims Specialist I****Benefits*** We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with flexible time-off policies.* 10 days of free child or senior care through your complimentary Care.com membership.* Generous 401(k) retirement plans with up to 6% company match.* Employee discounts on hundreds of items, from cars to computers to continuing education.* We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.At Cox, we believe in being transparent – please click on this link () to learn more about our amazing benefits.**What You’ll Do**From your very first day on the job, you’ll receive guidance and coaching so you can learn the ropes. You’ll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With Guidance, responsibilities include:* Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.* Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.* Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.* Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.* Uses appropriate levels/limits of financial approval authority to resolve cases.* Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.* Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.* Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.* Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.* Engages with supervisor/manager to determine if escalation is required.* Performs other duties as assigned.**Who You Are**You’ve got a knack for negotiation. You’re ethical, dependable, and trustworthy. You’re eager to learn. You also have the following qualifications:**Minimum*** A high school diploma or GED and less than 2 years of related experience.* Accuracy and attention to detail.* Organizational and time management skills.* The ability to adapt in a fluid and changing environment.**Preferred*** 1+ years of automotive or body shop experience.* Claims adjuster experience.Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr