Sunset Tower Hotel
Night Auditor - Relief PT
Sunset Tower Hotel, West Hollywood, California, United States, 90069
Job Details
Level:
Experienced
Job Location:
Company Location - West Hollywood, CA 90069
Position Type:
Full Time
Education Level:
High School
Salary Range:
$28.00 - $28.00 Hourly
Travel Percentage:
None
Job Shift:
Graveyard
Job Category:
Hospitality - Hotel
Position Purpose Multitasking position with accounting and front desk responsibilities and serves as the interface between the hotel and guests during the night shift. Responsible providing excellent guest service. Checks front office accounting records for accuracy and daily summarizes and complies the day shift information for the hotel’s financial records. Tracks room statistic prepares a summary of daily financial activity and reviews daily reports to ensure system accuracy and correct postings to the hotel system. This is a part time relief position and requires 2 overnight shifts.
Duties and Responsibilities include but are not necessarily limited to the following:
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
Acknowledge all guests, anticipate needs, and always respond promptly to always maintain positive guest relations.
Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Maintain guest history files.
Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
Reconcile OTA reservations on a nightly basis ensuring commissions are not double charged.
Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps.
File registration cards and vouchers by room number.
Assist and process overbooked or “walked” guests.
Assist and provide room change accommodations.
Document all guest requests, complaints, or problems.
Resolve guest complaints to ensure guest satisfaction.
Maintain organized and clean work area with necessary supplies.
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Communicate with prior shift’s Front Desk Agent to review all follow-up items.
Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette.
Answer phones and take reservations, as necessary.
All other tasks as assigned by direct supervisor and management.
Process end of day reports.
Knowledge, Skills, and Attributes
Strong customer service skills. Must be able to effectively communicate with guests and colleagues.
Knowledge of safety and security procedures
Advanced math and bookkeeping skills including intermediate excel skills
Attentions to detail and organization
Ability to perform computer-based tasks including data entry, accounting, reconciliations, running daily reports etc.
Time management and multitasking skills
Ability to solve problems and diffuse tense situations
Good eye for details and questions items that appear to post incorrectly
Must be energetic and outgoing.
Must be a team player with the ability to work under minimal supervision.
Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
Must be able to exercise confidentiality and discretion.
Knowledge of surrounding area is not required, but a plus.
Qualifications Education: High school diploma or GED required; College Degree preferred.
Experience: Minimum 1 year of hospitality or customer service experience; Front Desk Agent in luxury hotel preferred.
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Level:
Experienced
Job Location:
Company Location - West Hollywood, CA 90069
Position Type:
Full Time
Education Level:
High School
Salary Range:
$28.00 - $28.00 Hourly
Travel Percentage:
None
Job Shift:
Graveyard
Job Category:
Hospitality - Hotel
Position Purpose Multitasking position with accounting and front desk responsibilities and serves as the interface between the hotel and guests during the night shift. Responsible providing excellent guest service. Checks front office accounting records for accuracy and daily summarizes and complies the day shift information for the hotel’s financial records. Tracks room statistic prepares a summary of daily financial activity and reviews daily reports to ensure system accuracy and correct postings to the hotel system. This is a part time relief position and requires 2 overnight shifts.
Duties and Responsibilities include but are not necessarily limited to the following:
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
Acknowledge all guests, anticipate needs, and always respond promptly to always maintain positive guest relations.
Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
Maintain guest history files.
Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
Reconcile OTA reservations on a nightly basis ensuring commissions are not double charged.
Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps.
File registration cards and vouchers by room number.
Assist and process overbooked or “walked” guests.
Assist and provide room change accommodations.
Document all guest requests, complaints, or problems.
Resolve guest complaints to ensure guest satisfaction.
Maintain organized and clean work area with necessary supplies.
Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
Communicate with prior shift’s Front Desk Agent to review all follow-up items.
Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette.
Answer phones and take reservations, as necessary.
All other tasks as assigned by direct supervisor and management.
Process end of day reports.
Knowledge, Skills, and Attributes
Strong customer service skills. Must be able to effectively communicate with guests and colleagues.
Knowledge of safety and security procedures
Advanced math and bookkeeping skills including intermediate excel skills
Attentions to detail and organization
Ability to perform computer-based tasks including data entry, accounting, reconciliations, running daily reports etc.
Time management and multitasking skills
Ability to solve problems and diffuse tense situations
Good eye for details and questions items that appear to post incorrectly
Must be energetic and outgoing.
Must be a team player with the ability to work under minimal supervision.
Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
Must be able to exercise confidentiality and discretion.
Knowledge of surrounding area is not required, but a plus.
Qualifications Education: High school diploma or GED required; College Degree preferred.
Experience: Minimum 1 year of hospitality or customer service experience; Front Desk Agent in luxury hotel preferred.
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