Jobgether
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Germany.
In this role, you will be a key member of the Field Engineering team, ensuring customers achieve maximum value from advanced security automation solutions. You will work remotely in a collaborative, fast‑paced environment alongside highly technical peers across multiple time zones. Your focus will include providing technical support, delivering world‑class customer experiences, and contributing to solution adoption and improvement. You will influence product features based on customer needs, stay up‑to‑date with cybersecurity and automation trends, and represent the team at industry events. This role combines technical expertise, customer engagement, and continuous learning, offering the opportunity to make a tangible impact on enterprise security operations.
Accountabilities:
Engage with customers to support successful adoption and use of automation solutions
Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
Represent the company at events, conferences, and in customer interactions
Influence product roadmap and features by providing feedback from customer experiences
Keep up with industry trends in cybersecurity, security automation, and related technologies
Collaborate with cross‑functional teams to optimize solutions and share best practices
Requirements:
5+ years of experience in technical support, operations, cloud services, or professional services
Proven expertise in security, automation, scripting, and API knowledge
Ability to deliver excellent customer service and training experiences
Strong English communication skills, both verbal and written
Adaptable, proactive, and able to thrive in a fast‑paced, dynamic environment
Demonstrated “can do” attitude and eagerness to continuously learn and grow
Benefits:
Fully remote role with flexibility and work‑life balance
Opportunity to work with cutting‑edge AI‑driven security automation solutions
Collaborative and high‑performance team environment
Professional growth through exposure to enterprise clients and innovative technologies
Participation in conferences, events, and ongoing technical learning opportunities
Inclusive and diverse workplace committed to equal opportunity
Why Apply Through Jobgether? We use an
AI‑powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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In this role, you will be a key member of the Field Engineering team, ensuring customers achieve maximum value from advanced security automation solutions. You will work remotely in a collaborative, fast‑paced environment alongside highly technical peers across multiple time zones. Your focus will include providing technical support, delivering world‑class customer experiences, and contributing to solution adoption and improvement. You will influence product features based on customer needs, stay up‑to‑date with cybersecurity and automation trends, and represent the team at industry events. This role combines technical expertise, customer engagement, and continuous learning, offering the opportunity to make a tangible impact on enterprise security operations.
Accountabilities:
Engage with customers to support successful adoption and use of automation solutions
Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
Represent the company at events, conferences, and in customer interactions
Influence product roadmap and features by providing feedback from customer experiences
Keep up with industry trends in cybersecurity, security automation, and related technologies
Collaborate with cross‑functional teams to optimize solutions and share best practices
Requirements:
5+ years of experience in technical support, operations, cloud services, or professional services
Proven expertise in security, automation, scripting, and API knowledge
Ability to deliver excellent customer service and training experiences
Strong English communication skills, both verbal and written
Adaptable, proactive, and able to thrive in a fast‑paced, dynamic environment
Demonstrated “can do” attitude and eagerness to continuously learn and grow
Benefits:
Fully remote role with flexibility and work‑life balance
Opportunity to work with cutting‑edge AI‑driven security automation solutions
Collaborative and high‑performance team environment
Professional growth through exposure to enterprise clients and innovative technologies
Participation in conferences, events, and ongoing technical learning opportunities
Inclusive and diverse workplace committed to equal opportunity
Why Apply Through Jobgether? We use an
AI‑powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#J-18808-Ljbffr