Hilton Worldwide, Inc.
Guest Service Agent (Part-time) - DoubleTree by Hilton Orlando
Hilton Worldwide, Inc., Lake Buena Vista, Florida, United States
Guest Service Agent (Part-time) - DoubleTree by Hilton Orlando (Job #HOT0C7S0)
Work Locations: DoubleTree Orlando Disney World Walt Disney World, 2305 Hotel Plaza Boulevard Lake Buena Vista 32830-2811
Our hotel has 236 guest rooms and is an official Walt Disney World® Hotel located one mile from the Disney Springs area. Five team members report directly to the Front Office Manager.
Shift Pattern Full availability AM/MID/PM shifts (Weekdays, weekends, holidays as needed). 2-3 days per week.
Pay Rate $19.45 per hour plus opportunity to earn incentives.
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Greet guests and complete the registration process, inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room or has a bell person accompany them.
Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
What are we looking for? We look for demonstration of Hilton’s values:
Hospitality – we're passionate about delivering exceptional guest experiences.
Integrity – we do the right thing, all the time.
Leadership – we’re leaders in our industry and in our communities.
Teamwork – we’re team players in everything we do.
Ownership – we’re the owners of our actions and decisions.
Now – we operate with a sense of urgency and discipline.
Key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Our hotel has 236 guest rooms and is an official Walt Disney World® Hotel located one mile from the Disney Springs area. Five team members report directly to the Front Office Manager.
Shift Pattern Full availability AM/MID/PM shifts (Weekdays, weekends, holidays as needed). 2-3 days per week.
Pay Rate $19.45 per hour plus opportunity to earn incentives.
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
Greet guests and complete the registration process, inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room or has a bell person accompany them.
Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
What are we looking for? We look for demonstration of Hilton’s values:
Hospitality – we're passionate about delivering exceptional guest experiences.
Integrity – we do the right thing, all the time.
Leadership – we’re leaders in our industry and in our communities.
Teamwork – we’re team players in everything we do.
Ownership – we’re the owners of our actions and decisions.
Now – we operate with a sense of urgency and discipline.
Key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr