East West Hospitality
Resident Services Coordinator - Main office
East West Hospitality, Denver, Colorado, United States, 80285
The Resident Services Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Resident Services Coordinators will be responsible for upholding the highest standards of professionalism. Responsibilities include answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick‑up and delivery, providing neighborhood information and responding appropriately in emergency situations.
Benefits & Perks: We offer a comprehensive benefits package, health insurance with three plan options, and dental, vision, and accident insurance. Life insurance and a 401(K) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.
Job Closing Date: 1/31/26 or until filled
Hourly wage - $22-24 based on experience
Schedule: Wednesday - Sunday
Essential Duties and Responsibilities
Answering telephone
Provide general building information
Direct calls to other departments
Packages
Log all incoming package
Mark package with unit number & date clearly & visibly
Place on shelf in package room under appropriate floor number
Record package in package log; date, name, carrier, phone number
Call all residents that received packages
Key Control
Verifying all keys released from Association’s key bank have been authorized by Owner / Resident
Ensure individuals that receive our keys are filling out the key log
Take ID of individual that is checking key out
Have individual sign out once they have returned keys
Place keys back in key bank promptly once returned
Scheduling Real Estate Showings
Have owner fill out Broker Key Release
Only allow scheduled showings that have faxed in authorization access to building and keys
Scheduling Moves
Fill out Move Check list
Have resident sign Moving Agreement
Ensure proper insurance is received from moving company
Contact / schedule Move Monitor
Building Walks
Use designated system for routine building walks
Act upon general housekeeping needs at front desk, lobby & 18th floor
Monitor cameras
Monitor Club Room amenities
Ensure all electronics are operational, TV’s, DVD, Computers, Printer
Ability to gain & retain trust of internal and external customers
Hands on, no job is beneath me approach
Other Duties and Responsibilities
Small job printing and copying for residents
Other duties as assigned.
Minimum Requirements Education and/or Experience
Experience in customer service/administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent.
Language Skills
Ability to read and comprehend instructions, correspondence, and memos.
Ability to write correspondence emails.
Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively listen and comprehend homeowner, guest or vendor requests and concerns.
Ability to speak effectively before groups of customers or employees of organization in English.
Knowledge of Spanish a plus.
Equipment Utilized
Computer, desk phone, key bank machine, copier/printer, tablet
Computer Operations
Microsoft Office (Word, Excel, Outlook)
Building Link
Key bank and fob system
Internet Explorer
Mathematical and Reasoning Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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Benefits & Perks: We offer a comprehensive benefits package, health insurance with three plan options, and dental, vision, and accident insurance. Life insurance and a 401(K) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.
Job Closing Date: 1/31/26 or until filled
Hourly wage - $22-24 based on experience
Schedule: Wednesday - Sunday
Essential Duties and Responsibilities
Answering telephone
Provide general building information
Direct calls to other departments
Packages
Log all incoming package
Mark package with unit number & date clearly & visibly
Place on shelf in package room under appropriate floor number
Record package in package log; date, name, carrier, phone number
Call all residents that received packages
Key Control
Verifying all keys released from Association’s key bank have been authorized by Owner / Resident
Ensure individuals that receive our keys are filling out the key log
Take ID of individual that is checking key out
Have individual sign out once they have returned keys
Place keys back in key bank promptly once returned
Scheduling Real Estate Showings
Have owner fill out Broker Key Release
Only allow scheduled showings that have faxed in authorization access to building and keys
Scheduling Moves
Fill out Move Check list
Have resident sign Moving Agreement
Ensure proper insurance is received from moving company
Contact / schedule Move Monitor
Building Walks
Use designated system for routine building walks
Act upon general housekeeping needs at front desk, lobby & 18th floor
Monitor cameras
Monitor Club Room amenities
Ensure all electronics are operational, TV’s, DVD, Computers, Printer
Ability to gain & retain trust of internal and external customers
Hands on, no job is beneath me approach
Other Duties and Responsibilities
Small job printing and copying for residents
Other duties as assigned.
Minimum Requirements Education and/or Experience
Experience in customer service/administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent.
Language Skills
Ability to read and comprehend instructions, correspondence, and memos.
Ability to write correspondence emails.
Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively listen and comprehend homeowner, guest or vendor requests and concerns.
Ability to speak effectively before groups of customers or employees of organization in English.
Knowledge of Spanish a plus.
Equipment Utilized
Computer, desk phone, key bank machine, copier/printer, tablet
Computer Operations
Microsoft Office (Word, Excel, Outlook)
Building Link
Key bank and fob system
Internet Explorer
Mathematical and Reasoning Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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