ASSA ABLOY Sicherheitstechnik GmbH
Specialist, Order Processing
ASSA ABLOY Sicherheitstechnik GmbH, Carrollton, Texas, us, 75011
Specialist, Order Processing**Position Summary****:**
The Sr. Order Processing Specialist performs a wide variety of duties to receive, interpret, analyze, coordinate, enter, manage, and follow-up customer and distributor sales orders through production and shipping. Responsible for providing product and sales information, order status, availability, pricing, and delivery to customers and distributors. This role is also responsible for maintaining appropriate sales records/files and delivering an exceptional customer experience during every customer interaction. In addition, the Sr. Order Processing Specialist serves as a resource and part expert for other team members, trains and mentors less experienced staff, and is the main point of contact when the Manager, Sales Operations/Administration is absent. **Description of Essential Job Functions**: Work with Manager, Sales Operations/Administration to identify challenges within the department; assist in continuous improvement of the department. Review order transmittals and other paperwork when received. Interpret incoming order documentation to ensure configuration, price, and product requirements are accurate and specifications are complete prior to order entry.
Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs. Collaborate with 4Front technical support personnel to provide problem solving, application solutions, and troubleshooting to distributors including 1) resolving errors in application, 2) identification and selection of necessary parts needed for their specific repair/application, to include reviewing field pictures, researching part/product manuals, and engineering drawings, and 3) performing Level 1 troubleshooting via phone with distributor’s service technicians, to determine cause and location of failure by using electrical schematics and engineering drawings. **Supervisory Responsibilities:** **Qualification Requirements:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and Experience:**Requires a high school diploma. General education or college courses equivalent to an Associate’s degree in Business Administration is desirable. 3-5 years of experience in customer service working directly with customers, salespeople, or distributors. Experience using iPhone and iPad is a plus for the Mequon location. **Computer Skills**Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work. Experience using manufacturing ERP software. Experience with JD Edwards ERP software preferred. **Other Skills, Abilities, or Competencies:** Ability to learn and understand JD Edwards system. Experience communicating with customers and/or suppliers. Requires considerable attention to detail and basic math skills. Ability to solve problems on behalf of customers and suppliers. Customer service orientation and approach to daily responsibilities.
Ability to be responsive and timely to customer requests and expectations.
Ability to learn and understand mechanical aspects of products and product families is a plus. Ability to organize personal workload, prioritize activities, and accomplish tasks under deadline pressure. Ability to work collaboratively and effectively with other departments including Finance, Engineering, Materials, and Production. Ability to learn, understand, and apply basic product application and use it to be able to review and check orders for application accuracy.
Maintain thorough knowledge and understanding of each customer’s specifications, standards, and other engineering requirements. Through the use of product knowledge, be able to use written and verbal communication of standard application guidelines to work with customers and distributor contacts. Requires excellent oral and written communication skills to communicate effectively with customer and distributors via phone and email. Ability to work in a group setting and independently while multi-tasking and adjusting to changing priorities in a minimally supervised fast paced environment. Working knowledge of material types specifications and characteristics used in dock levelers, dock seals & shelters, impactable dock doors, high speed and high-performance doors, and other entrance automation products and warehouse solutions. **Other Qualifications, Experience, or Requirements:**The ability to read, write, and converse in Spanish is a plus in certain locations. Requires the ability to use a variety of office/production related equipment such as a telephone and photocopiers. **We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.LocationCarrollton, Texas, United States #J-18808-Ljbffr
The Sr. Order Processing Specialist performs a wide variety of duties to receive, interpret, analyze, coordinate, enter, manage, and follow-up customer and distributor sales orders through production and shipping. Responsible for providing product and sales information, order status, availability, pricing, and delivery to customers and distributors. This role is also responsible for maintaining appropriate sales records/files and delivering an exceptional customer experience during every customer interaction. In addition, the Sr. Order Processing Specialist serves as a resource and part expert for other team members, trains and mentors less experienced staff, and is the main point of contact when the Manager, Sales Operations/Administration is absent. **Description of Essential Job Functions**: Work with Manager, Sales Operations/Administration to identify challenges within the department; assist in continuous improvement of the department. Review order transmittals and other paperwork when received. Interpret incoming order documentation to ensure configuration, price, and product requirements are accurate and specifications are complete prior to order entry.
Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs. Collaborate with 4Front technical support personnel to provide problem solving, application solutions, and troubleshooting to distributors including 1) resolving errors in application, 2) identification and selection of necessary parts needed for their specific repair/application, to include reviewing field pictures, researching part/product manuals, and engineering drawings, and 3) performing Level 1 troubleshooting via phone with distributor’s service technicians, to determine cause and location of failure by using electrical schematics and engineering drawings. **Supervisory Responsibilities:** **Qualification Requirements:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and Experience:**Requires a high school diploma. General education or college courses equivalent to an Associate’s degree in Business Administration is desirable. 3-5 years of experience in customer service working directly with customers, salespeople, or distributors. Experience using iPhone and iPad is a plus for the Mequon location. **Computer Skills**Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work. Experience using manufacturing ERP software. Experience with JD Edwards ERP software preferred. **Other Skills, Abilities, or Competencies:** Ability to learn and understand JD Edwards system. Experience communicating with customers and/or suppliers. Requires considerable attention to detail and basic math skills. Ability to solve problems on behalf of customers and suppliers. Customer service orientation and approach to daily responsibilities.
Ability to be responsive and timely to customer requests and expectations.
Ability to learn and understand mechanical aspects of products and product families is a plus. Ability to organize personal workload, prioritize activities, and accomplish tasks under deadline pressure. Ability to work collaboratively and effectively with other departments including Finance, Engineering, Materials, and Production. Ability to learn, understand, and apply basic product application and use it to be able to review and check orders for application accuracy.
Maintain thorough knowledge and understanding of each customer’s specifications, standards, and other engineering requirements. Through the use of product knowledge, be able to use written and verbal communication of standard application guidelines to work with customers and distributor contacts. Requires excellent oral and written communication skills to communicate effectively with customer and distributors via phone and email. Ability to work in a group setting and independently while multi-tasking and adjusting to changing priorities in a minimally supervised fast paced environment. Working knowledge of material types specifications and characteristics used in dock levelers, dock seals & shelters, impactable dock doors, high speed and high-performance doors, and other entrance automation products and warehouse solutions. **Other Qualifications, Experience, or Requirements:**The ability to read, write, and converse in Spanish is a plus in certain locations. Requires the ability to use a variety of office/production related equipment such as a telephone and photocopiers. **We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.LocationCarrollton, Texas, United States #J-18808-Ljbffr