AMSOIL INC
AMSOIL INC. has an exciting opportunity as a Product Support Representative in our Technical Services department. In this role you will be providing customer service and technical support on products to AMSOIL dealers and customers via phone, email, live chat and other forms of social media. After an initial training period, this position offers a hybrid work schedule requiring at least three days per week in the office located in Superior, Wisconsin.
AMSOIL is a technology-focused lubricant manufacturer headquartered in Superior, Wisconsin. From introducing the world's first API-qualified synthetic motor oil to designing the first wind turbine gear oil to deliver extended drain intervals, our company history is a checklist of industry firsts. We are known for disrupting the industry with innovative products that redefine quality and help customers elicit maximum performance and life from their vehicles and equipment. We serve a broad range of customers, from automotive and powersports enthusiasts to industrial manufacturing plant managers. We are growing rapidly and provide a collaborative work environment with excellent work/life balance.
Core Responsibilities
Provide customer service and technical support on AMSOIL products and their intended applications, to dealers and customers
Provide outstanding customer service to drive positive sales and increase customer loyalty
Assist with warranty claims by leading investigations and working with AMSOIL personnel to achieve a positive outcome
Collaborate with mechanical experts in evaluating equipment failures specific to warranty claims
Provide technical support to other internal departments as requested
Position Requirements
High school diploma or equivalent
Minimum of 1 year of customer service experience
Strong written and verbal communication skills
Strong skills in operating a computer with proficiency in Microsoft Office Products
Basic understanding of mechanical equipment and/or lubricants
Aptitude and willingness to learn mechanical and lubrication fundamentals
Preferred Qualifications
Experience working in a call center environment
Other Details
Pay Type - Hourly
Pay Range - $19/hr to $21/hr. *Actual compensation based on experience and skills
Benefits
Paid time off and paid holidays each year
Employee bonus program
401(k) with company match
Paid life, short-term disability, and long-term disability insurance
Competitive health benefits
Health savings account (HSA) and flexible spending account (FSA) options
Affordable group dental, vision, critical illness, and accident insurance
Employee discount on product
Corporate gym membership
If you have any questions or need assistance with the application process, please email: humanresources@amsoil.com
Equal Opportunity Employer / Veterans / Disabled. AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.
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AMSOIL is a technology-focused lubricant manufacturer headquartered in Superior, Wisconsin. From introducing the world's first API-qualified synthetic motor oil to designing the first wind turbine gear oil to deliver extended drain intervals, our company history is a checklist of industry firsts. We are known for disrupting the industry with innovative products that redefine quality and help customers elicit maximum performance and life from their vehicles and equipment. We serve a broad range of customers, from automotive and powersports enthusiasts to industrial manufacturing plant managers. We are growing rapidly and provide a collaborative work environment with excellent work/life balance.
Core Responsibilities
Provide customer service and technical support on AMSOIL products and their intended applications, to dealers and customers
Provide outstanding customer service to drive positive sales and increase customer loyalty
Assist with warranty claims by leading investigations and working with AMSOIL personnel to achieve a positive outcome
Collaborate with mechanical experts in evaluating equipment failures specific to warranty claims
Provide technical support to other internal departments as requested
Position Requirements
High school diploma or equivalent
Minimum of 1 year of customer service experience
Strong written and verbal communication skills
Strong skills in operating a computer with proficiency in Microsoft Office Products
Basic understanding of mechanical equipment and/or lubricants
Aptitude and willingness to learn mechanical and lubrication fundamentals
Preferred Qualifications
Experience working in a call center environment
Other Details
Pay Type - Hourly
Pay Range - $19/hr to $21/hr. *Actual compensation based on experience and skills
Benefits
Paid time off and paid holidays each year
Employee bonus program
401(k) with company match
Paid life, short-term disability, and long-term disability insurance
Competitive health benefits
Health savings account (HSA) and flexible spending account (FSA) options
Affordable group dental, vision, critical illness, and accident insurance
Employee discount on product
Corporate gym membership
If you have any questions or need assistance with the application process, please email: humanresources@amsoil.com
Equal Opportunity Employer / Veterans / Disabled. AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.
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