PetSmart Store Support Group, Inc.
Lease Administration Specialist – Reconciliation & Compliance
PetSmart Store Support Group, Inc., Phoenix, Arizona, United States, 85003
About the Team
Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi‑national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong. The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools. In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.
About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the Job The Lease Administration Specialist – Reconciliation & Compliance supports the Lease Administration function through the execution of lease‑related reconciliations and standardized lease compliance activities. The role is responsible for preparing and processing occupancy cost reconciliations for audit, maintaining accurate lease data, and supporting compliance processes in accordance with established procedures. This position partners closely with Lease Compliance team members to ensure accurate execution and continuity of core lease administration activities.
Major Responsibilities Reconciliation Responsibilities
Collect, review, and organize supporting documentation for Common Area Maintenance (CAM), real estate taxes, insurance, and other occupancy‑related charges.
Prepare reconciliation and audit support packages, including landlord statements, tenant rolls, gross leasable area calculations, and related invoices.
Maintain reconciliation tracking logs, reports, and spreadsheets to support accurate and timely processing.
Process payment requests for routine adjustments to CAM, tax, and insurance billings resulting from annual budget adjustments, in accordance with established guidelines.
Respond to landlord inquiries related to reconciliations, documentation requests, and billing adjustments, escalating issues as appropriate.
Proactively reach out and follow‑up with landlords for missing reconciliations and/or reconciliation back‑up documentation which is needed.
Research and prepare NNN information for landlord estoppel requests.
Compliance Responsibilities
Enter, maintain, and update lease data in lease administration systems, including rent terms, critical dates, and key financial provisions, in accordance with established standards.
Perform data validation, completeness checks, and periodic reviews to support lease compliance and payment accuracy.
Run standard variance and exception reports related to rent, CAM, tax, and insurance charges and compile supporting documentation.
Assemble materials and provide support for internal audits, SOX compliance activities, and routine compliance reviews.
Coordinate with internal teams to resolve routine compliance‑related inquiries and provide cross‑coverage support within the Lease Compliance function.
Investigate and troubleshoot escalated payment processing issues; coordinate with internal teams and external partners to resolve inquiries.
Supervisory Responsibilities None.
Qualifications Education & Experience
Associate’s degree required; Bachelor’s degree preferred.
Prior experience in lease administration, accounting, real estate, or a related operational role preferred.
Skills & Competencies
Strong attention to detail and accuracy.
Ability to manage and prioritize multiple workstreams.
Working knowledge of basic accounting concepts and lease administration practices.
Strong organizational, communication, and follow‑up skills.
Ability to work effectively with internal partners and external stakeholders.
Systems & Tools Tango, SAP, Microsoft Excel; experience with USGN or similar real estate systems preferred.
Travel Requirements None.
Physical Demands The position may occasionally require lifting or moving items weighing up to 20 pounds.
Additional Job Considerations
This role requires collaboration, teamwork, and face‑to‑face interaction with colleagues, leaders, and/or clients.
Being in the office ensures access to leaders, cross‑functional partners, and resources necessary to make timely decisions and drive results.
On‑site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
* This is not intended to be an all‑inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
About the Culture At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet‑friendly environment , bring your pets to work and enjoy the on‑site dog park!
On‑Site Events & Adoptions , enjoy community‑building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
“Top Dog” gym
with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
“Sit & Stay” Café
serving fresh breakfast and lunch options, snacks, & more
Lil Paws NAEYC‑accredited onsite childcare
facility providing high‑quality early education
Paid Volunteer Opportunities
to spend time doing good for causes close to heart
Print Center and Business Services , Dry Cleaning, Mother’s Rooms, Sustainable Infrastructure & more
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
#J-18808-Ljbffr
About the Location Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the Job The Lease Administration Specialist – Reconciliation & Compliance supports the Lease Administration function through the execution of lease‑related reconciliations and standardized lease compliance activities. The role is responsible for preparing and processing occupancy cost reconciliations for audit, maintaining accurate lease data, and supporting compliance processes in accordance with established procedures. This position partners closely with Lease Compliance team members to ensure accurate execution and continuity of core lease administration activities.
Major Responsibilities Reconciliation Responsibilities
Collect, review, and organize supporting documentation for Common Area Maintenance (CAM), real estate taxes, insurance, and other occupancy‑related charges.
Prepare reconciliation and audit support packages, including landlord statements, tenant rolls, gross leasable area calculations, and related invoices.
Maintain reconciliation tracking logs, reports, and spreadsheets to support accurate and timely processing.
Process payment requests for routine adjustments to CAM, tax, and insurance billings resulting from annual budget adjustments, in accordance with established guidelines.
Respond to landlord inquiries related to reconciliations, documentation requests, and billing adjustments, escalating issues as appropriate.
Proactively reach out and follow‑up with landlords for missing reconciliations and/or reconciliation back‑up documentation which is needed.
Research and prepare NNN information for landlord estoppel requests.
Compliance Responsibilities
Enter, maintain, and update lease data in lease administration systems, including rent terms, critical dates, and key financial provisions, in accordance with established standards.
Perform data validation, completeness checks, and periodic reviews to support lease compliance and payment accuracy.
Run standard variance and exception reports related to rent, CAM, tax, and insurance charges and compile supporting documentation.
Assemble materials and provide support for internal audits, SOX compliance activities, and routine compliance reviews.
Coordinate with internal teams to resolve routine compliance‑related inquiries and provide cross‑coverage support within the Lease Compliance function.
Investigate and troubleshoot escalated payment processing issues; coordinate with internal teams and external partners to resolve inquiries.
Supervisory Responsibilities None.
Qualifications Education & Experience
Associate’s degree required; Bachelor’s degree preferred.
Prior experience in lease administration, accounting, real estate, or a related operational role preferred.
Skills & Competencies
Strong attention to detail and accuracy.
Ability to manage and prioritize multiple workstreams.
Working knowledge of basic accounting concepts and lease administration practices.
Strong organizational, communication, and follow‑up skills.
Ability to work effectively with internal partners and external stakeholders.
Systems & Tools Tango, SAP, Microsoft Excel; experience with USGN or similar real estate systems preferred.
Travel Requirements None.
Physical Demands The position may occasionally require lifting or moving items weighing up to 20 pounds.
Additional Job Considerations
This role requires collaboration, teamwork, and face‑to‑face interaction with colleagues, leaders, and/or clients.
Being in the office ensures access to leaders, cross‑functional partners, and resources necessary to make timely decisions and drive results.
On‑site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
* This is not intended to be an all‑inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
About the Culture At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet‑friendly environment , bring your pets to work and enjoy the on‑site dog park!
On‑Site Events & Adoptions , enjoy community‑building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
“Top Dog” gym
with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
“Sit & Stay” Café
serving fresh breakfast and lunch options, snacks, & more
Lil Paws NAEYC‑accredited onsite childcare
facility providing high‑quality early education
Paid Volunteer Opportunities
to spend time doing good for causes close to heart
Print Center and Business Services , Dry Cleaning, Mother’s Rooms, Sustainable Infrastructure & more
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
#J-18808-Ljbffr