Customer Care Representative I

* Ability to understand the current state of ATMs to fully diagnose problems for resolution* Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research* Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues* Create, review and close tickets and maintain accurate customer records* Answer inbound calls from clients, customers, and external vendors* Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller* Provide efficient productivity and superior quality service while working in a fast-paced environment* Ability to effectively handle in user and Regulation E/Card Trace calls from customers* Make outbound calls to clients, customers, and external vendors* Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site* Ability to work multiple systems simultaneously* Handle internal/external reports and status updates* Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements* Follow-up on open investigations to ensure smooth handling and accurate closure* Assume special projects as required by management* Bachelors' degree preferred; High School diploma or equivalent required.* 1 year prior customer service/call center work experience required; preferably in a technical environment.* Previous handling of inbound and outbound call center phones preferred.* Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.* Ability to type a minimum of 50wpm.* Demonstrate independent decision-making skills.* Ability to work various shifts, including days, evening, weekends, and holidays.* Must be able to successfully pass all applicable background screening tests.* Medical Insurance* Dental Insurance* Life Insurance* Vision Insurance* Short/Long Term Disability* Paid Vacation* 401kA career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path. #J-18808-Ljbffr