World Wrestling Entertainment, Inc.
Customer Service Representative
World Wrestling Entertainment, Inc., Dallas, Texas, United States, 75215
Customer Service Representative page is loaded## Customer Service Representativelocations:
TX-Dallas (OL)time type:
Full timeposted on:
Posted 3 Days Agojob requisition id:
JR27445**Who We Are:**TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.Our Customer Service Specialists’ primary responsibility is to assist our clients in getting to and from their event destination according to their budget and itinerary. This position will mostly manage incoming calls in a professional, efficient, and friendly manner. Key characteristics for success include strong organizational, telephone etiquette, and customer service skills. This individual must also manage multiple tasks and projects at once. This individual should demonstrate a desire to learn and grow and offer ideas and suggestions to streamline event processes.**Responsibilities:*** Field customer inquiries, concerns, and requests in a professional and timely manner via phone calls (25+ daily)* Provide exceptional customer service and professionalism when interacting with guests, partners, clients, and peers.* Work with guests, as needed, to identify specific needs and expectations.* Ability to de-escalate and deal with complaints/negative feedback* Maintain continuous knowledge of events and partnerships* Investigate and resolve specific issues related to guests; identify and escalate priority issues; and route calls to the appropriate resources.* Active participation in all training and office-wide meetings.* Support event teams with projects, needs, and responsibilities, as necessary.* Work with all event teams in assisting guests by asking questions to provide the best customer service experience.* Other general administrative duties (e.g., order processing, data entry, new- hire phone training etc.) as assigned.* Participate in event training to prepare for go-live date.* Must be willing to work collaboratively as part of a team.**Qualifications:*** High school diploma or equivalent* Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry.* Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.* Passion for helping others and a strong ability to express empathy, remain calm, cool, and collected with demanding customers always* Attention to detail, accurate data entry and typing skills* Ability to multi-task within a high-pressure environment* Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.* Ability to work weekends and extended hours during seasonal busy periods as needed.**Travel:**This position does not require travel but could offer different opportunities outside the Dallas Office.**Preferred Skill:**Bilingual**TKO EEO Statement:**TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our . For information regarding Terms of Use for this and other TKO websites, please review ourTKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.**About WWE**WWE is an integrated media organization and the recognized global leader in sports entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, premium live events, digital media, and publishing platforms. WWE’s TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including NBCUniversal, The CW and Netflix. In the United States, NBCUniversal’s streaming service, Peacock, is the exclusive home to all premium live events, a variety of original programming and a massive video-on-demand library. Netflix is the exclusive home for WWE programming around the world, other than select international markets. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com.**About UFC**UFC is the world’s premier mixed martial arts organization (MMA), with more than 700 million fans and approximately 290 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 975 million households across more than 170 countries. UFC’s athlete roster features the world’s best MMA athletes representing more than 80 countries. The organization’s digital offerings include UFC FIGHT PASS, one of the world’s leading streaming services for combat sports. UFC is part of TKO Group Holdings (NYSE: TKO) and is headquartered in Las Vegas, Nevada. For more information, visit UFC.com and follow UFC at Facebook.com/UFC and @UFC on X, Snapchat, Instagram, and TikTok: @UFC.**About IMG**IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.**About PBR**PBR is the world’s premier bull riding organization. More than 1,000 bull riders compete in more than 200 events annually across the televised PBR Unleash The Beast tour (UTB), which features the top bull riders in the world; the PBR Pendleton Whisky Velocity #J-18808-Ljbffr
TX-Dallas (OL)time type:
Full timeposted on:
Posted 3 Days Agojob requisition id:
JR27445**Who We Are:**TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.Our Customer Service Specialists’ primary responsibility is to assist our clients in getting to and from their event destination according to their budget and itinerary. This position will mostly manage incoming calls in a professional, efficient, and friendly manner. Key characteristics for success include strong organizational, telephone etiquette, and customer service skills. This individual must also manage multiple tasks and projects at once. This individual should demonstrate a desire to learn and grow and offer ideas and suggestions to streamline event processes.**Responsibilities:*** Field customer inquiries, concerns, and requests in a professional and timely manner via phone calls (25+ daily)* Provide exceptional customer service and professionalism when interacting with guests, partners, clients, and peers.* Work with guests, as needed, to identify specific needs and expectations.* Ability to de-escalate and deal with complaints/negative feedback* Maintain continuous knowledge of events and partnerships* Investigate and resolve specific issues related to guests; identify and escalate priority issues; and route calls to the appropriate resources.* Active participation in all training and office-wide meetings.* Support event teams with projects, needs, and responsibilities, as necessary.* Work with all event teams in assisting guests by asking questions to provide the best customer service experience.* Other general administrative duties (e.g., order processing, data entry, new- hire phone training etc.) as assigned.* Participate in event training to prepare for go-live date.* Must be willing to work collaboratively as part of a team.**Qualifications:*** High school diploma or equivalent* Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry.* Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.* Passion for helping others and a strong ability to express empathy, remain calm, cool, and collected with demanding customers always* Attention to detail, accurate data entry and typing skills* Ability to multi-task within a high-pressure environment* Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.* Ability to work weekends and extended hours during seasonal busy periods as needed.**Travel:**This position does not require travel but could offer different opportunities outside the Dallas Office.**Preferred Skill:**Bilingual**TKO EEO Statement:**TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our . For information regarding Terms of Use for this and other TKO websites, please review ourTKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.**About WWE**WWE is an integrated media organization and the recognized global leader in sports entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, premium live events, digital media, and publishing platforms. WWE’s TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including NBCUniversal, The CW and Netflix. In the United States, NBCUniversal’s streaming service, Peacock, is the exclusive home to all premium live events, a variety of original programming and a massive video-on-demand library. Netflix is the exclusive home for WWE programming around the world, other than select international markets. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com.**About UFC**UFC is the world’s premier mixed martial arts organization (MMA), with more than 700 million fans and approximately 290 million social media followers. The organization produces more than 40 live events annually in some of the most prestigious arenas around the world while broadcasting to over 975 million households across more than 170 countries. UFC’s athlete roster features the world’s best MMA athletes representing more than 80 countries. The organization’s digital offerings include UFC FIGHT PASS, one of the world’s leading streaming services for combat sports. UFC is part of TKO Group Holdings (NYSE: TKO) and is headquartered in Las Vegas, Nevada. For more information, visit UFC.com and follow UFC at Facebook.com/UFC and @UFC on X, Snapchat, Instagram, and TikTok: @UFC.**About IMG**IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.**About PBR**PBR is the world’s premier bull riding organization. More than 1,000 bull riders compete in more than 200 events annually across the televised PBR Unleash The Beast tour (UTB), which features the top bull riders in the world; the PBR Pendleton Whisky Velocity #J-18808-Ljbffr