Blackbaud
We are seeking a strategic and analytical expert with extensive payments experience to drive optimization of recurring payments, manage the Save Payments Program, oversee renewals, and ensure adoption among all Required Use customers. This role is pivotal in improving the overall customer experience by optimizing the effectiveness of our payment products.**What you'll do:*** **Authorization Strategy Development:**
Design and execute strategies to improve authorization rates for recurring payments, leveraging AI, smart routing, and issuer partnerships.* **Data Analysis & Insights:**
Use tools such as Gong, Salesforce, and Qlik to analyze transaction trends, identify failure points, and recommend improvements.* **Collaboration:**
Work closely with sales, renewals, and customer success teams to ensure revenue is saved and optimized.* **Cross-Functional Enablement:**
Partner with Sales, Customer Success, and Product teams to align messaging, training, and enablement materials with best practices.* **Recurring Payments Lifecycle Management:**
Monitor and manage recurring payment flows, including auto-updates, retries, and decline recovery strategies.* **Performance Reporting:**
Define KPIs and reporting frameworks to track improvements in authorization rates, customer retention, payments adoption, and revenue optimization.* **Customer Partnership:**
Partner with customers to maximize the impact of Blackbaud Integrated Payment (BBIP) across regular giving, online giving, and partner solutions.* **Solution Onboarding & Optimization:**
Lead payment solution onboarding, integration, and optimization for selected customers.* **Subject Matter Expertise:**
Act as a subject matter expert on payment optimization, compliance (e.g., PCI, DSS), and best practices.* **Product Enhancement:**
Collaborate with internal teams and partners to enhance product offerings and customer experience.* **Strategic Planning:**
Develop long-term strategic and short-term tactical plans for the growth of BBIP across the region.* **Churn Save Program:**
Enhance churn save program by collaborating with Customer Success Managers (CSMs) and Renewals teams.* **Adoption & Renewals:**
Ensure adoption of BBIP among all Required Use customers and partner with Renewals team to ensure payments renewals and custom rate optimization.**What you'll bring:*** 5+ years in payments, fintech, or fundraising payments space.* Deep understanding of recurring billing systems (e.g., Zuora, Recurly, Stripe).* Experience with fraud prevention, chargeback management, and issuer networks.* Strong analytical skills with proficiency in data tools (e.g., Qlik, Salesforce, Excel).* Excellent communication and stakeholder management skills.* Familiarity with global payment rails and cross-border processing.* Strong grasp of APIs, system architecture, and compliance standards.* Understanding of web analytics, including Google Analytics and page optimization.* Experience with nonprofit or fundraising payment solutions is a plus.* Passion for driving impact across the nonprofit and education sectors.#LI-REMOTEStay up to date on everything Blackbaud, follow us on , , ,
andBlackbaud is a remote-first company which embraces a flexible remote work culture.
Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.***To all recruitment agencies:** We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.****A notice to candidates: Recruitment Fraudulent Alert:**Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at
or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype.
Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com.*The starting base pay is $67,400.00 to $90,700.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:* Medical, dental, and vision insurance* Remote-first workforce* 401(k) program with employer match* Flexible paid time off* Generous Parental Leave* Volunteer for vacation* Opportunities to connect to build community and belonging* Pet insurance, legal and identity protection* Tuition reimbursement programBlackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence.The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom. #J-18808-Ljbffr
Design and execute strategies to improve authorization rates for recurring payments, leveraging AI, smart routing, and issuer partnerships.* **Data Analysis & Insights:**
Use tools such as Gong, Salesforce, and Qlik to analyze transaction trends, identify failure points, and recommend improvements.* **Collaboration:**
Work closely with sales, renewals, and customer success teams to ensure revenue is saved and optimized.* **Cross-Functional Enablement:**
Partner with Sales, Customer Success, and Product teams to align messaging, training, and enablement materials with best practices.* **Recurring Payments Lifecycle Management:**
Monitor and manage recurring payment flows, including auto-updates, retries, and decline recovery strategies.* **Performance Reporting:**
Define KPIs and reporting frameworks to track improvements in authorization rates, customer retention, payments adoption, and revenue optimization.* **Customer Partnership:**
Partner with customers to maximize the impact of Blackbaud Integrated Payment (BBIP) across regular giving, online giving, and partner solutions.* **Solution Onboarding & Optimization:**
Lead payment solution onboarding, integration, and optimization for selected customers.* **Subject Matter Expertise:**
Act as a subject matter expert on payment optimization, compliance (e.g., PCI, DSS), and best practices.* **Product Enhancement:**
Collaborate with internal teams and partners to enhance product offerings and customer experience.* **Strategic Planning:**
Develop long-term strategic and short-term tactical plans for the growth of BBIP across the region.* **Churn Save Program:**
Enhance churn save program by collaborating with Customer Success Managers (CSMs) and Renewals teams.* **Adoption & Renewals:**
Ensure adoption of BBIP among all Required Use customers and partner with Renewals team to ensure payments renewals and custom rate optimization.**What you'll bring:*** 5+ years in payments, fintech, or fundraising payments space.* Deep understanding of recurring billing systems (e.g., Zuora, Recurly, Stripe).* Experience with fraud prevention, chargeback management, and issuer networks.* Strong analytical skills with proficiency in data tools (e.g., Qlik, Salesforce, Excel).* Excellent communication and stakeholder management skills.* Familiarity with global payment rails and cross-border processing.* Strong grasp of APIs, system architecture, and compliance standards.* Understanding of web analytics, including Google Analytics and page optimization.* Experience with nonprofit or fundraising payment solutions is a plus.* Passion for driving impact across the nonprofit and education sectors.#LI-REMOTEStay up to date on everything Blackbaud, follow us on , , ,
andBlackbaud is a remote-first company which embraces a flexible remote work culture.
Blackbaud supports hiring and career development for all roles from the location you are in today!Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.***To all recruitment agencies:** We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.****A notice to candidates: Recruitment Fraudulent Alert:**Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at
or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype.
Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com.*The starting base pay is $67,400.00 to $90,700.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:* Medical, dental, and vision insurance* Remote-first workforce* 401(k) program with employer match* Flexible paid time off* Generous Parental Leave* Volunteer for vacation* Opportunities to connect to build community and belonging* Pet insurance, legal and identity protection* Tuition reimbursement programBlackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence.The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom. #J-18808-Ljbffr