Central Insurance
Posted Friday, January 9, 2026 at 5:00 AM
Location:
Van Wert, OH Work Model:
Hybrid Position type:
Full time - Hourly
We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.
Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!
As a
Commercial Lines Technician team member, you will help fulfil the promise that Central makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers. We are seeking individuals with a service first mentality and effective communication skills, all while maintaining a high level of attention to details.
Key Responsibilities of the Role
Effectively present information and respond to questions to groups or individuals while providing outstanding hospitality
Learns and maintains a demonstrated understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business.
Develops, demonstrates, and applies knowledge of the Commercial Lines policy system as well as other related and supporting systems. Utilizes the policy system and other related supporting systems to make sound decisions.
Independently screens, quotes and processes new submissions, issues, renewals, and endorsements for policies.
Coordinates documentation for underwriting files.
Communicates and coordinates any necessary follow up with Underwriters.
Trains underwriters, agents, marketing representatives, and other stakeholders on Commercial Lines system
Works pro-actively with underwriter(s) in support of our new and renewal client base (both PL and CL?)
Conducts workshops for the Commercial Lines department, marketing, agents, underwriters, and other customers
Creates and maintains strong relationships through collaboration with agents, Underwriters, Marketing and other stakeholders
Works with Commercial Lines Underwriting team to collect information, perform data entry, analyze risk factors and more to meet policy needs
Researches and responds to customer needs
Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.
Performs initial review, triage and processing of small new business and renewal submissions.
Performs specialized rating functions as they relate to assigned product line
Responds to verbal or written inquiries via underwriters by agents within the department customer service standards.
Performs the initial renewal review within department authority and makes recommendations when sending to the underwriter.
Orders reports as requested by underwriters, completes general duties and reviews various reports within department authority
Analyzes rating sequence to determine premium is being calculated correctly.
Reviews endorsements to ensure compliance with our underwriting guidelines.
Assists with testing initiatives
Uses Commercial lines knowledge to train others
Required Qualifications
1 year experience in customer service
Preferred Qualifications
Property & Casualty Insurance License
Insurance related designation
Knowledge, Skills, and Abilities
Demonstrate strong verbal and written communication skills when working with agents and internal customers, including Marketing and Underwriting
Adaptable to change
Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines
Average data entry skills with a high degree of accuracy
Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
Strong analytical, comprehension and mathematical skills
Conflict resolution and strong problem solving skills
Ability to work independently and as part of a team
Strong attention to detail
Prioritize multiple tasks to meet required deadlines and work independently
Exercise initiative and judgment while researching and responding to customer inquiries
Build rapport with each customer, both internal and external, by actively listening and assertively responding to their needs with a proactive mindset
Strong interpersonal skills with a collaborative style
Develops and maintains effective written and verbal communication skills for inter-office communication as well as with the external agency force.
Exercise confidence, initiative and judgement while researching and responding to customer inquiries
Maintains a thorough knowledge of ISO and underwriting rules, rating and coverage forms. Possesses an in-depth knowledge of department workflow and procedures.
Ability to understand Central Insurance’s policies and processes
Total Rewards Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits
Work Authorization Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.
#J-18808-Ljbffr
Location:
Van Wert, OH Work Model:
Hybrid Position type:
Full time - Hourly
We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.
Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!
As a
Commercial Lines Technician team member, you will help fulfil the promise that Central makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers. We are seeking individuals with a service first mentality and effective communication skills, all while maintaining a high level of attention to details.
Key Responsibilities of the Role
Effectively present information and respond to questions to groups or individuals while providing outstanding hospitality
Learns and maintains a demonstrated understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business.
Develops, demonstrates, and applies knowledge of the Commercial Lines policy system as well as other related and supporting systems. Utilizes the policy system and other related supporting systems to make sound decisions.
Independently screens, quotes and processes new submissions, issues, renewals, and endorsements for policies.
Coordinates documentation for underwriting files.
Communicates and coordinates any necessary follow up with Underwriters.
Trains underwriters, agents, marketing representatives, and other stakeholders on Commercial Lines system
Works pro-actively with underwriter(s) in support of our new and renewal client base (both PL and CL?)
Conducts workshops for the Commercial Lines department, marketing, agents, underwriters, and other customers
Creates and maintains strong relationships through collaboration with agents, Underwriters, Marketing and other stakeholders
Works with Commercial Lines Underwriting team to collect information, perform data entry, analyze risk factors and more to meet policy needs
Researches and responds to customer needs
Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.
Performs initial review, triage and processing of small new business and renewal submissions.
Performs specialized rating functions as they relate to assigned product line
Responds to verbal or written inquiries via underwriters by agents within the department customer service standards.
Performs the initial renewal review within department authority and makes recommendations when sending to the underwriter.
Orders reports as requested by underwriters, completes general duties and reviews various reports within department authority
Analyzes rating sequence to determine premium is being calculated correctly.
Reviews endorsements to ensure compliance with our underwriting guidelines.
Assists with testing initiatives
Uses Commercial lines knowledge to train others
Required Qualifications
1 year experience in customer service
Preferred Qualifications
Property & Casualty Insurance License
Insurance related designation
Knowledge, Skills, and Abilities
Demonstrate strong verbal and written communication skills when working with agents and internal customers, including Marketing and Underwriting
Adaptable to change
Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines
Average data entry skills with a high degree of accuracy
Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
Strong analytical, comprehension and mathematical skills
Conflict resolution and strong problem solving skills
Ability to work independently and as part of a team
Strong attention to detail
Prioritize multiple tasks to meet required deadlines and work independently
Exercise initiative and judgment while researching and responding to customer inquiries
Build rapport with each customer, both internal and external, by actively listening and assertively responding to their needs with a proactive mindset
Strong interpersonal skills with a collaborative style
Develops and maintains effective written and verbal communication skills for inter-office communication as well as with the external agency force.
Exercise confidence, initiative and judgement while researching and responding to customer inquiries
Maintains a thorough knowledge of ISO and underwriting rules, rating and coverage forms. Possesses an in-depth knowledge of department workflow and procedures.
Ability to understand Central Insurance’s policies and processes
Total Rewards Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits
Work Authorization Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.
#J-18808-Ljbffr