University of Minnesota
Registration Student Customer Service Support
University of Minnesota, Saint Paul, Minnesota, United States, 55199
About the Job
The Professional Development and Lifelong Learning (PDL) Registration Team is looking for student workers to help with several customer service and administrative functions, including responding to routine emails and phone calls, assisting with data entry for registration databases, providing basic technical troubleshooting for learners registering in and attending non-credit offerings, and other duties as assigned.
We are looking for students who can be available 8-16 hours per week for shifts during business hours of 8:30 a.m. - 5:00 p.m. This is a remote position. Work schedules can vary based on your course schedule. Work for a phenomenal team and College that's student and staff‑centered!
The Registration team will review applications on a rolling basis until all positions are filled. The position pays $15.25 per hour.
Responsibilities
Respond to routine emails
Answer the phone and route calls as necessary
Provide basic technical support in Zoom or other needs to learners
Enter data into registration system(s) and ticketing system
Direct calls to other PDL, CCAPS, or UMN departments as needed
Provide support to registration team members
Other duties as assigned
Qualifications REQUIRED:
A demonstrative skill & commitment to supporting an inclusive environment in a professional setting
Registered U of M undergraduate student
Work‑study and non‑work study students will both be considered
Experience with Google Suite
Experience using Zoom
Excellent written and verbal communication skills in English
Must have ability to work in a team environment, take direction, and also take initiative to work independently
Must be organized, accurate, and detail‑oriented with the ability to multitask
PREFERRED:
Experience in a customer service role
Proven interpersonal skills
Experience working with customer databases (e.g. Salesforce or similar)
Pay and Benefits Pay Range:
$15.25/hour; depending on education/qualifications/experience
Student workers are eligible to participate in the Student Health Benefit Plan if they maintain 6 or more eligible course credits within a given semester. The same applies for Undergraduate Students, Graduate Assistants, Residents, Fellows and Interns.
How to Apply Applications must be submitted online. This position will remain open until filled.
EEO and Diversity The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
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We are looking for students who can be available 8-16 hours per week for shifts during business hours of 8:30 a.m. - 5:00 p.m. This is a remote position. Work schedules can vary based on your course schedule. Work for a phenomenal team and College that's student and staff‑centered!
The Registration team will review applications on a rolling basis until all positions are filled. The position pays $15.25 per hour.
Responsibilities
Respond to routine emails
Answer the phone and route calls as necessary
Provide basic technical support in Zoom or other needs to learners
Enter data into registration system(s) and ticketing system
Direct calls to other PDL, CCAPS, or UMN departments as needed
Provide support to registration team members
Other duties as assigned
Qualifications REQUIRED:
A demonstrative skill & commitment to supporting an inclusive environment in a professional setting
Registered U of M undergraduate student
Work‑study and non‑work study students will both be considered
Experience with Google Suite
Experience using Zoom
Excellent written and verbal communication skills in English
Must have ability to work in a team environment, take direction, and also take initiative to work independently
Must be organized, accurate, and detail‑oriented with the ability to multitask
PREFERRED:
Experience in a customer service role
Proven interpersonal skills
Experience working with customer databases (e.g. Salesforce or similar)
Pay and Benefits Pay Range:
$15.25/hour; depending on education/qualifications/experience
Student workers are eligible to participate in the Student Health Benefit Plan if they maintain 6 or more eligible course credits within a given semester. The same applies for Undergraduate Students, Graduate Assistants, Residents, Fellows and Interns.
How to Apply Applications must be submitted online. This position will remain open until filled.
EEO and Diversity The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
#J-18808-Ljbffr