Platinum Coastal Group
Customer Service Representative
Platinum Coastal Group, Bloomington, Minnesota, United States
Entry-Level Customer Service Representative (On-Site)
Bloomington, MN
Base pay range $20.00/hr - $25.00/hr
Key Responsibilities
Greet and assist customers in-store with questions, needs, and product information.
Provide accurate details about services, pricing, and company offerings.
Address customer concerns and resolve issues promptly and professionally.
Maintain a positive, helpful attitude in all interactions.
Document customer interactions and updates accurately.
Follow up with customers when needed to ensure their issue is fully resolved.
Escalate complex issues to the appropriate department when required.
Support customers with orders, changes, and cancellations.
Collect customer feedback and share insights with management.
Participate in regular training to build product and policy knowledge.
Work collaboratively with team members to deliver excellent service.
Track and report common customer questions or concerns.
Stay up to date on company procedures, promotions, and policies.
Assist with in-store marketing efforts and communicate promotions to customers.
Contribute to a positive team culture and offer support to colleagues.
Requirements
High school diploma or equivalent (some college a plus but not required).
Previous customer-facing experience is helpful but not mandatory.
Strong verbal and written communication skills.
Comfortable learning new systems, tools, and basic customer service software.
Ability to multitask and stay organized in a fast-paced environment.
Strong problem-solving skills and a proactive mindset.
Ability to work independently and with a team.
Reliable, punctual, and able to maintain professionalism under pressure.
Flexible availability, including occasional weekends or holidays if needed.
Willingness to participate in ongoing training and skill development.
Positive attitude and a strong commitment to helping customers.
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Base pay range $20.00/hr - $25.00/hr
Key Responsibilities
Greet and assist customers in-store with questions, needs, and product information.
Provide accurate details about services, pricing, and company offerings.
Address customer concerns and resolve issues promptly and professionally.
Maintain a positive, helpful attitude in all interactions.
Document customer interactions and updates accurately.
Follow up with customers when needed to ensure their issue is fully resolved.
Escalate complex issues to the appropriate department when required.
Support customers with orders, changes, and cancellations.
Collect customer feedback and share insights with management.
Participate in regular training to build product and policy knowledge.
Work collaboratively with team members to deliver excellent service.
Track and report common customer questions or concerns.
Stay up to date on company procedures, promotions, and policies.
Assist with in-store marketing efforts and communicate promotions to customers.
Contribute to a positive team culture and offer support to colleagues.
Requirements
High school diploma or equivalent (some college a plus but not required).
Previous customer-facing experience is helpful but not mandatory.
Strong verbal and written communication skills.
Comfortable learning new systems, tools, and basic customer service software.
Ability to multitask and stay organized in a fast-paced environment.
Strong problem-solving skills and a proactive mindset.
Ability to work independently and with a team.
Reliable, punctual, and able to maintain professionalism under pressure.
Flexible availability, including occasional weekends or holidays if needed.
Willingness to participate in ongoing training and skill development.
Positive attitude and a strong commitment to helping customers.
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