CareGard Warranty Services, Inc.
Join our team and be part of something truly transformational!
Right now, we are looking for a high initiative, high integrity
Manager
for our
GAP Claims team . Do you thrive in a customer-oriented environment, motivate and lead high performing teams, and effectively communicate with the key departments and third parties? Are you someone who takes ownership and makes an impact?
The
Manager, GAP Claims , is responsible for overseeing the daily operations, performance, and compliance of the GAP claims team. This role ensures accurate, timely, and compliant adjudication of GAP claims while driving operational excellence, team development, and continuous process improvement. The ideal candidate has a servant leadership mindset, is a subject matter expert, an escalation point, and leader who models accountability, integrity, and customer-focused decision‑making.
Lastly, we are looking for a person who is interested in being a part of something bigger than themselves, but someone who is more interested in joining a close‑knit team and not just finding another job.
About Us:
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.
Top Responsibilities
Lead, coach, and develop a team of GAP Claims Processors
Oversee complex, high‑dollar, or escalated GAP claims to ensure proper interpretation of contracts and accurate benefit calculations
Serve as the final decision‑maker for coverage determinations and exception handling within authority limits
Ensure claims operations comply with policy provisions, dealer agreements, lender requirements, and all applicable state and federal regulations
Drive continuous improvement initiatives to enhance efficiency, accuracy, and customer experience
Act as a key point of contact for internal partners, lenders, dealers, and external stakeholders on claims‑related matters
Minimum Qualifications
Minimum 2 years of GAP Claims Adjudication experience
5 years of customer service
A bachelor's degree in business, finance, or a related field is preferred
Strong communication skills, both verbally and in writing
Be able to type 45 WPM
Strong leadership and organizational skills
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from management, customers, and the public
Strong analytical and problem‑solving abilities to define problems, collect data, establish facts, and draw valid conclusions
Detail‑oriented and able to manage multiple priorities
Proficient in Microsoft Office and claims management software
Benefits offered
401k Match
Company provided Life Insurance & Short‑Term Disability
Professional Development
Health/Dental/Vision insurance
Nine Paid Holidays
Paid Time off
Employee Engagement & Birthday Celebrations
Salary Range:
$60,000- $80,000 annually
Must be authorized to work in the U.S. We are unable to sponsor work visas.
#J-18808-Ljbffr
Right now, we are looking for a high initiative, high integrity
Manager
for our
GAP Claims team . Do you thrive in a customer-oriented environment, motivate and lead high performing teams, and effectively communicate with the key departments and third parties? Are you someone who takes ownership and makes an impact?
The
Manager, GAP Claims , is responsible for overseeing the daily operations, performance, and compliance of the GAP claims team. This role ensures accurate, timely, and compliant adjudication of GAP claims while driving operational excellence, team development, and continuous process improvement. The ideal candidate has a servant leadership mindset, is a subject matter expert, an escalation point, and leader who models accountability, integrity, and customer-focused decision‑making.
Lastly, we are looking for a person who is interested in being a part of something bigger than themselves, but someone who is more interested in joining a close‑knit team and not just finding another job.
About Us:
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.
Top Responsibilities
Lead, coach, and develop a team of GAP Claims Processors
Oversee complex, high‑dollar, or escalated GAP claims to ensure proper interpretation of contracts and accurate benefit calculations
Serve as the final decision‑maker for coverage determinations and exception handling within authority limits
Ensure claims operations comply with policy provisions, dealer agreements, lender requirements, and all applicable state and federal regulations
Drive continuous improvement initiatives to enhance efficiency, accuracy, and customer experience
Act as a key point of contact for internal partners, lenders, dealers, and external stakeholders on claims‑related matters
Minimum Qualifications
Minimum 2 years of GAP Claims Adjudication experience
5 years of customer service
A bachelor's degree in business, finance, or a related field is preferred
Strong communication skills, both verbally and in writing
Be able to type 45 WPM
Strong leadership and organizational skills
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from management, customers, and the public
Strong analytical and problem‑solving abilities to define problems, collect data, establish facts, and draw valid conclusions
Detail‑oriented and able to manage multiple priorities
Proficient in Microsoft Office and claims management software
Benefits offered
401k Match
Company provided Life Insurance & Short‑Term Disability
Professional Development
Health/Dental/Vision insurance
Nine Paid Holidays
Paid Time off
Employee Engagement & Birthday Celebrations
Salary Range:
$60,000- $80,000 annually
Must be authorized to work in the U.S. We are unable to sponsor work visas.
#J-18808-Ljbffr