The Aaron's Company, Inc.
We are Aaron’s – an industry leader in sales and lease‑to‑own retail, known for quality brand names and superior customer service. We provide team members with the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is more than a job – it is a career with purpose.
Customer Accounts Advisor Salary range: $12.25 to $13.00 per hour. This position is also eligible for incentive pay based on performance.
Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease benefits and ensuring customers are 100% satisfied. As a Customer Account Advisor, you will build relationships over the phone and face‑to‑face to help bring them one step closer to ownership.
Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations successfully. Strong multitasking, organizational, negotiation, and persuasion skills are necessary. They share our purpose and passion for making a real difference in the lives of others.
The Work
Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
Sell customers on the benefits of timely lease agreement renewal payments.
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.
Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
Load, secure and protect product in company vehicle.
Safely operate company vehicle.
Assist the Sales Team as needed.
Any reasonable duties requested by management.
Requirements
United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States).
Ability to work a schedule of hours varying from 8 am to 9 pm.
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
Two years of retail/customer service experience preferred.
High School diploma or equivalent preferred.
Excellent interpersonal and communication skills.
High energy with the ability to effectively perform all functions of the store and multitask effectively.
Proper telephone etiquette.
Uphold the Aaron’s Brand and protect company assets.
Maintain a professional appearance.
Proficient computer skills.
Benefits
Paid time off, including vacation days, sick days, and holidays.
Medical, dental and vision insurance.
401(k) plan with contribution matching.
Benefits vary based on FT and PT employment status.
Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other compensation that is allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
About Aaron’s At Aaron’s, we offer sales and lease‑to‑ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s because we positively influence people’s lives. If you are looking for a company that is passionate about making a difference for customers and team members alike, join us today.
Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
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Customer Accounts Advisor Salary range: $12.25 to $13.00 per hour. This position is also eligible for incentive pay based on performance.
Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease benefits and ensuring customers are 100% satisfied. As a Customer Account Advisor, you will build relationships over the phone and face‑to‑face to help bring them one step closer to ownership.
Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations successfully. Strong multitasking, organizational, negotiation, and persuasion skills are necessary. They share our purpose and passion for making a real difference in the lives of others.
The Work
Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
Sell customers on the benefits of timely lease agreement renewal payments.
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.
Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
Load, secure and protect product in company vehicle.
Safely operate company vehicle.
Assist the Sales Team as needed.
Any reasonable duties requested by management.
Requirements
United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States).
Ability to work a schedule of hours varying from 8 am to 9 pm.
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
Two years of retail/customer service experience preferred.
High School diploma or equivalent preferred.
Excellent interpersonal and communication skills.
High energy with the ability to effectively perform all functions of the store and multitask effectively.
Proper telephone etiquette.
Uphold the Aaron’s Brand and protect company assets.
Maintain a professional appearance.
Proficient computer skills.
Benefits
Paid time off, including vacation days, sick days, and holidays.
Medical, dental and vision insurance.
401(k) plan with contribution matching.
Benefits vary based on FT and PT employment status.
Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs. No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other compensation that is allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
About Aaron’s At Aaron’s, we offer sales and lease‑to‑ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s because we positively influence people’s lives. If you are looking for a company that is passionate about making a difference for customers and team members alike, join us today.
Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
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