Black Desert Resort
Overview
Black Desert Resort, located in the dramatic landscape of Southern Utah, is a luxury destination resort offering world-class accommodations, championship golf, spa and wellness experiences, fine dining, and curated outdoor adventures. The Concierge team plays a critical role in creating personalized, seamless guest experiences from arrival through departure.
Job Summary
The Concierge Agent is responsible for delivering elevated, personalized service by assisting guests with reservations, activity planning, transportation coordination, and special requests. This role serves as a key ambassador of the resort, providing knowledgeable recommendations and proactive service to ensure each guest experience exceeds expectations. The Full-Time Concierge Agent supports consistent daily coverage and plays an active role in guest relationship building and service recovery.
Job Specifications
Onsite:
Black Desert Resort Shift & Schedule Availability:
Year-Round / Full-Time Pay Rate:
$19 – $21.50/hr. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Why Join Us
Ultra Premium Hospitality Environment:
Work directly with discerning guests in a high-touch service role
Comprehensive Benefits:
Employee dining room, paid time off, 401K with company match, exclusive resort discounts, and employee hotel stay programs
Career Growth:
Opportunities to advance within guest services, front office, and resort operations
Responsibilities
Serve as a primary point of contact for guests, providing personalized recommendations and itinerary planning
Coordinate dining, spa, golf, transportation, and activity reservations
Assist with special occasions, VIP arrivals, and custom guest experiences
Communicate guest preferences and special requests to internal departments
Support pre‑arrival planning and in‑stay guest engagement
Resolve guest concerns promptly and professionally, escalating when appropriate
Maintain accurate guest notes and service details in resort systems
Stay informed on resort amenities, events, and local attractions
Support front desk and bell services during peak periods as needed
Other duties as assigned
Qualifications
2+ years of experience in luxury hospitality, concierge, or guest services
Strong communication and relationship‑building skills
Knowledge of reservation systems and guest management platforms preferred
Highly organized with strong attention to detail
Professional demeanor and service‑oriented mindset
Flexible availability including weekends and holidays
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Job Summary
The Concierge Agent is responsible for delivering elevated, personalized service by assisting guests with reservations, activity planning, transportation coordination, and special requests. This role serves as a key ambassador of the resort, providing knowledgeable recommendations and proactive service to ensure each guest experience exceeds expectations. The Full-Time Concierge Agent supports consistent daily coverage and plays an active role in guest relationship building and service recovery.
Job Specifications
Onsite:
Black Desert Resort Shift & Schedule Availability:
Year-Round / Full-Time Pay Rate:
$19 – $21.50/hr. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Why Join Us
Ultra Premium Hospitality Environment:
Work directly with discerning guests in a high-touch service role
Comprehensive Benefits:
Employee dining room, paid time off, 401K with company match, exclusive resort discounts, and employee hotel stay programs
Career Growth:
Opportunities to advance within guest services, front office, and resort operations
Responsibilities
Serve as a primary point of contact for guests, providing personalized recommendations and itinerary planning
Coordinate dining, spa, golf, transportation, and activity reservations
Assist with special occasions, VIP arrivals, and custom guest experiences
Communicate guest preferences and special requests to internal departments
Support pre‑arrival planning and in‑stay guest engagement
Resolve guest concerns promptly and professionally, escalating when appropriate
Maintain accurate guest notes and service details in resort systems
Stay informed on resort amenities, events, and local attractions
Support front desk and bell services during peak periods as needed
Other duties as assigned
Qualifications
2+ years of experience in luxury hospitality, concierge, or guest services
Strong communication and relationship‑building skills
Knowledge of reservation systems and guest management platforms preferred
Highly organized with strong attention to detail
Professional demeanor and service‑oriented mindset
Flexible availability including weekends and holidays
#J-18808-Ljbffr