Waste Management
Customer Service Call Center Representative
Waste Management, Phoenix, Arizona, United States, 85003
Customer Service Call Center Representative
Phoenix, AZ, United States (Remote) Trending Job Description
Training Class: Feb 16th & March 9th 2026 Must Attend 7 weeks of Virtual Training! Remote Position: Must live within 50 miles of a WM Call Center site near AZ, AL, TN, TX, WI, IL, MA, PA, MS Day Shift: Monday‑Friday, possible Saturday (rotating) Training Hours: 8a‑4:30pm MTN (Mon‑Fri) Shift Hours: 8:30a‑5pm MTN Bilingual in Spanish is a plus! Job Summary
As a customer service representative (CSR), you will interact with WM Customers via Multi‑Channel Customer Service, which may include phone, email, live chat, or self‑service channels. You’ll handle a variety of inquiries including billing, service changes, cancellations, and missed service inquiries. The role involves managing 60‑80 contacts a day in a fast‑paced, high‑volume environment, using multiple applications and tools to research and resolve customer queries, and managing escalated contacts. Sales and retention are key components; you’ll highlight WM products and services to increase revenue and retain at‑risk customers. Essential Duties and Responsibilities
Field customer service inquiries and handle transactions independently; use authorized systems to gather and update information, and provide standard knowledge regarding service options, charges, billing, and contracts. Demonstrate ownership of the customer issue by providing one‑call resolution; resolve issues before escalating. Listen for and identify opportunities to cross‑sell additional products and services. Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Support other service lines when required. Attempt to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives. Meet or exceed service and operational standards, including attendance, adherence, quality, productivity, safety, and timeliness goals. Complete cross‑training with Operations, Sales, and Billing. Interact with WM Customers through multi‑channel platforms. Show flexible scheduling and willingness to perform other tasks as required. Qualifications
Required Qualifications
High School Diploma or GED (accredited) 1 year of previous customer service experience Preferred Qualifications
Specialized training Physical Requirements
Work primarily in a professional office environment with standard office equipment such as computers, phones, and copy machines. Reasonable accommodation may be made for individuals with disabilities. Salary
The expected salary range is $15.00 – $20.00 per hour. Benefits
Eligible employees receive medical, dental, vision, life insurance, and short‑term disability coverage. Plus a Stock Purchase Plan, company match on 401(k), paid vacation, holidays, and personal days. Benefits may vary by site. About Us
WM
(WM.com) is North America’s largest comprehensive waste management environmental solutions provider. WM offers collection, recycling, and disposal services to residential, commercial, industrial, and municipal customers across the U.S. and Canada. Equal Employment Opportunity
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected under applicable law (United States). For Canada, WM is committed to equal employment for all applicants and employees, without discrimination on any protected ground. Real ID
This position may require air travel or access to federal property. Successful candidates must have or be willing to obtain a REAL ID or TSA‑approved alternative. To apply, please click Apply.
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Phoenix, AZ, United States (Remote) Trending Job Description
Training Class: Feb 16th & March 9th 2026 Must Attend 7 weeks of Virtual Training! Remote Position: Must live within 50 miles of a WM Call Center site near AZ, AL, TN, TX, WI, IL, MA, PA, MS Day Shift: Monday‑Friday, possible Saturday (rotating) Training Hours: 8a‑4:30pm MTN (Mon‑Fri) Shift Hours: 8:30a‑5pm MTN Bilingual in Spanish is a plus! Job Summary
As a customer service representative (CSR), you will interact with WM Customers via Multi‑Channel Customer Service, which may include phone, email, live chat, or self‑service channels. You’ll handle a variety of inquiries including billing, service changes, cancellations, and missed service inquiries. The role involves managing 60‑80 contacts a day in a fast‑paced, high‑volume environment, using multiple applications and tools to research and resolve customer queries, and managing escalated contacts. Sales and retention are key components; you’ll highlight WM products and services to increase revenue and retain at‑risk customers. Essential Duties and Responsibilities
Field customer service inquiries and handle transactions independently; use authorized systems to gather and update information, and provide standard knowledge regarding service options, charges, billing, and contracts. Demonstrate ownership of the customer issue by providing one‑call resolution; resolve issues before escalating. Listen for and identify opportunities to cross‑sell additional products and services. Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Support other service lines when required. Attempt to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives. Meet or exceed service and operational standards, including attendance, adherence, quality, productivity, safety, and timeliness goals. Complete cross‑training with Operations, Sales, and Billing. Interact with WM Customers through multi‑channel platforms. Show flexible scheduling and willingness to perform other tasks as required. Qualifications
Required Qualifications
High School Diploma or GED (accredited) 1 year of previous customer service experience Preferred Qualifications
Specialized training Physical Requirements
Work primarily in a professional office environment with standard office equipment such as computers, phones, and copy machines. Reasonable accommodation may be made for individuals with disabilities. Salary
The expected salary range is $15.00 – $20.00 per hour. Benefits
Eligible employees receive medical, dental, vision, life insurance, and short‑term disability coverage. Plus a Stock Purchase Plan, company match on 401(k), paid vacation, holidays, and personal days. Benefits may vary by site. About Us
WM
(WM.com) is North America’s largest comprehensive waste management environmental solutions provider. WM offers collection, recycling, and disposal services to residential, commercial, industrial, and municipal customers across the U.S. and Canada. Equal Employment Opportunity
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected under applicable law (United States). For Canada, WM is committed to equal employment for all applicants and employees, without discrimination on any protected ground. Real ID
This position may require air travel or access to federal property. Successful candidates must have or be willing to obtain a REAL ID or TSA‑approved alternative. To apply, please click Apply.
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