Fury GMC Forest Lake
Service Manager - Fury Motors Forest Lake
Fury Motors
Fury Motors is seeking a dedicated and experienced
Service Manager
to lead all aspects of our automotive service department. This role is critical to delivering an exceptional customer experience, building strong service teams, and driving operational and financial performance at the dealership level.
The ideal candidate is a hands‑on leader with a passion for customer service, strong people‑management skills, and a deep understanding of fixed operations within an automotive environment.
What You’ll Do Customer Experience & Service Operations
Assist customers by clearly explaining recommended services, repairs, and timelines
Match customer concerns and needs with appropriate service solutions
Communicate proactively with customers throughout the service process
Ensure a consistent, professional service experience aligned with Fury standards
Maintain a service follow‑up system that supports repeat and referral business
Leadership & Team Management
Hire, train, supervise, and develop all service department personnel
Monitor performance and coach employees to meet service, quality, and productivity expectations
Foster a positive, accountable team culture focused on collaboration and continuous improvement
Partner with internal teams to support operational alignment and staffing needs
Business & Financial Oversight
Establish department goals, performance metrics, and service standards
Develop and manage the annual operating budget for the service department
Create and support marketing and promotion strategies to drive new service business
Stay current on new products, features, accessories, and required manufacturer training
Qualifications
Minimum of
3 years of experience as a Service Manager
in an automotive dealership environment
Strong customer‑service orientation with proven leadership capability
High school diploma or equivalent required (additional education a plus)
Valid driver’s license with a clean driving record
Driven, solutions‑oriented mindset with the ability to work cross‑functionally
Strong communication, organizational, and problem‑solving skills
What We Offer
Health insurance
Dental insurance
Basic Life insurance
Voluntary Life insurance
Short‑Term Disability
Long‑Term Disability
Paid Time Off (PTO)
401(k) with company match
Competitive Compensation $60,000 - $200,000
About Fury Motors At Fury Motors, we are passionate about the automotive industry and focused on meeting the needs of our drivers. Founded in 1963 as a small family business, we have grown into a trusted, family‑owned dealership group serving the Twin Cities Metro for over 50 years.
We offer new and pre‑owned vehicles, financing, auto repair, and maintenance—making Fury Motors a true one‑stop shop for all automotive needs. Our commitment to world‑class service, quality vehicles, and strong community roots continues to drive everything we do.
#J-18808-Ljbffr
Fury Motors is seeking a dedicated and experienced
Service Manager
to lead all aspects of our automotive service department. This role is critical to delivering an exceptional customer experience, building strong service teams, and driving operational and financial performance at the dealership level.
The ideal candidate is a hands‑on leader with a passion for customer service, strong people‑management skills, and a deep understanding of fixed operations within an automotive environment.
What You’ll Do Customer Experience & Service Operations
Assist customers by clearly explaining recommended services, repairs, and timelines
Match customer concerns and needs with appropriate service solutions
Communicate proactively with customers throughout the service process
Ensure a consistent, professional service experience aligned with Fury standards
Maintain a service follow‑up system that supports repeat and referral business
Leadership & Team Management
Hire, train, supervise, and develop all service department personnel
Monitor performance and coach employees to meet service, quality, and productivity expectations
Foster a positive, accountable team culture focused on collaboration and continuous improvement
Partner with internal teams to support operational alignment and staffing needs
Business & Financial Oversight
Establish department goals, performance metrics, and service standards
Develop and manage the annual operating budget for the service department
Create and support marketing and promotion strategies to drive new service business
Stay current on new products, features, accessories, and required manufacturer training
Qualifications
Minimum of
3 years of experience as a Service Manager
in an automotive dealership environment
Strong customer‑service orientation with proven leadership capability
High school diploma or equivalent required (additional education a plus)
Valid driver’s license with a clean driving record
Driven, solutions‑oriented mindset with the ability to work cross‑functionally
Strong communication, organizational, and problem‑solving skills
What We Offer
Health insurance
Dental insurance
Basic Life insurance
Voluntary Life insurance
Short‑Term Disability
Long‑Term Disability
Paid Time Off (PTO)
401(k) with company match
Competitive Compensation $60,000 - $200,000
About Fury Motors At Fury Motors, we are passionate about the automotive industry and focused on meeting the needs of our drivers. Founded in 1963 as a small family business, we have grown into a trusted, family‑owned dealership group serving the Twin Cities Metro for over 50 years.
We offer new and pre‑owned vehicles, financing, auto repair, and maintenance—making Fury Motors a true one‑stop shop for all automotive needs. Our commitment to world‑class service, quality vehicles, and strong community roots continues to drive everything we do.
#J-18808-Ljbffr