Bond, Schoeneck & King, PLLC
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YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.## IT Support Specialist**Date:** January 8, 2026Bond, Schoeneck & King, PLLC, a law firm of more than 300 attorneys in more than 30 practice and industry groups, is accepting applications for a full-time IT Support Specialist to support our Information Technology department in either our Buffalo or Rochester NY office locations.
As an IT Support Specialist, this position will be the first point of contact for all IT-related issues, providing excellent technical assistance and support to our internal staff.
The primary responsibility will be to resolve hardware, software, and network-related problems, ensuring efficient and smooth operations within the organization.
This position requires a strong understanding of computer systems, exceptional communication skills, and the ability to adapt to a fast-paced and ever-evolving technology environment.
Travel will be required.**Position Responsibilities:*** First-Line Support: Act as the initial point of contact for all IT-related inquiries via various communication channels (phone, email, ticketing system), providing timely and friendly responses to resolve issues or escalate them to other relevant IT teams when necessary.* Technical Troubleshooting: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, mobile devices, and other IT equipment, ensuring minimal downtime and disruptions for end-users.* Software Support: Assist users with software installations, updates, configurations, and troubleshoot issues related to operating systems, productivity applications, and custom software.* Password Management: Handle password reset requests and user account management to maintain security and access controls.* Network Support: Troubleshoot basic network connectivity issues and assist in setting up and configuring network connections for users through VPN, Microsoft Remote Desktop or VDI environments.* Communication and Confidentiality:
+ Provide excellent customer service skills in a fast-paced and technical environment.
+ Talk frustrated end-users through their difficulties and turn the situation into a positive experience.
+ Requires discretion and handling of confidential information.* Documentation:
+ Create and maintain detailed documentation for common issues, troubleshooting steps, and solutions, aiding in the knowledge base for both the team and end-users.
+ Utilization of our ticket tracking software, Sysaid.* User Training: Conduct small-group or one-on-one training sessions to help users become proficient with firm software and IT systems.* Remote Support: Provide remote assistance to off-site employees, ensuring their technical needs are met promptly and efficiently.* IT Policies and Compliance: Ensure users adhere to firm IT policies and procedures, assisting in enforcing security protocols and compliance requirements.* IT Asset Management: Provide backup support to monitor and manage IT assets, including hardware and software inventory, and maintain accurate records of equipment issued to users.* Unified Communications: Provide backup support to our Unified Communications team in setting up conference room meetings, support video conferencing software and our firm telephony solution, Zoom Phone.* On-Call Rotation: Provide on-call support for users during non-business hours on a rotating basis.* Various other duties as assigned.**Job Requirements:*** Technical Skills:
Solid knowledge of various operating systems (Windows, macOS), Microsoft Office Suite, email clients, and common desktop applications.
Familiarity with network fundamentals (TCP/IP, DNS, DHCP) is desirable.* Familiarity with mobile devices running iOS and Android.* Customer Service: Exceptional customer service skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner.* Problem-Solving: Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.* Multitasking: Demonstrated ability to manage multiple tasks simultaneously #J-18808-Ljbffr
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This cookie enhances visitor browsing security by preventing cross-site request forgery.- Description
This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.- Description
Amazon Web Services set this cookie for load balancing.- Description
This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.- Description
This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.- Description
Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services- Description
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YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.- Description
The cookie ytidb::LAST\_RESULT\_ENTRY\_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.- Description
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.- Description
The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video.- Description
The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos.- Description
The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.- Description
The yt-remote-cast-available cookie is used to store the user's preferences regarding whether casting is available on their YouTube video player.- Description
The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video.- Description
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Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.- Description
Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.- Description
Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.- Description
Google Analytics sets this cookie to store and count page views.- Description
Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites.- Description
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Youtube sets this cookie to track the views of embedded videos on Youtube pages.- Description
YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.- Description
YouTube sets this cookie to store the user's cookie consent state for the current domain.- Description
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.- Description
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen.## IT Support Specialist**Date:** January 8, 2026Bond, Schoeneck & King, PLLC, a law firm of more than 300 attorneys in more than 30 practice and industry groups, is accepting applications for a full-time IT Support Specialist to support our Information Technology department in either our Buffalo or Rochester NY office locations.
As an IT Support Specialist, this position will be the first point of contact for all IT-related issues, providing excellent technical assistance and support to our internal staff.
The primary responsibility will be to resolve hardware, software, and network-related problems, ensuring efficient and smooth operations within the organization.
This position requires a strong understanding of computer systems, exceptional communication skills, and the ability to adapt to a fast-paced and ever-evolving technology environment.
Travel will be required.**Position Responsibilities:*** First-Line Support: Act as the initial point of contact for all IT-related inquiries via various communication channels (phone, email, ticketing system), providing timely and friendly responses to resolve issues or escalate them to other relevant IT teams when necessary.* Technical Troubleshooting: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, mobile devices, and other IT equipment, ensuring minimal downtime and disruptions for end-users.* Software Support: Assist users with software installations, updates, configurations, and troubleshoot issues related to operating systems, productivity applications, and custom software.* Password Management: Handle password reset requests and user account management to maintain security and access controls.* Network Support: Troubleshoot basic network connectivity issues and assist in setting up and configuring network connections for users through VPN, Microsoft Remote Desktop or VDI environments.* Communication and Confidentiality:
+ Provide excellent customer service skills in a fast-paced and technical environment.
+ Talk frustrated end-users through their difficulties and turn the situation into a positive experience.
+ Requires discretion and handling of confidential information.* Documentation:
+ Create and maintain detailed documentation for common issues, troubleshooting steps, and solutions, aiding in the knowledge base for both the team and end-users.
+ Utilization of our ticket tracking software, Sysaid.* User Training: Conduct small-group or one-on-one training sessions to help users become proficient with firm software and IT systems.* Remote Support: Provide remote assistance to off-site employees, ensuring their technical needs are met promptly and efficiently.* IT Policies and Compliance: Ensure users adhere to firm IT policies and procedures, assisting in enforcing security protocols and compliance requirements.* IT Asset Management: Provide backup support to monitor and manage IT assets, including hardware and software inventory, and maintain accurate records of equipment issued to users.* Unified Communications: Provide backup support to our Unified Communications team in setting up conference room meetings, support video conferencing software and our firm telephony solution, Zoom Phone.* On-Call Rotation: Provide on-call support for users during non-business hours on a rotating basis.* Various other duties as assigned.**Job Requirements:*** Technical Skills:
Solid knowledge of various operating systems (Windows, macOS), Microsoft Office Suite, email clients, and common desktop applications.
Familiarity with network fundamentals (TCP/IP, DNS, DHCP) is desirable.* Familiarity with mobile devices running iOS and Android.* Customer Service: Exceptional customer service skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner.* Problem-Solving: Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.* Multitasking: Demonstrated ability to manage multiple tasks simultaneously #J-18808-Ljbffr