LEGOLAND Parks
What you’ll bring to the team
About the Role
With a strong focus on staff and guest obsession, the Senior Host
plays a key role in making our resort the best place to work and visit. This is a guest-facing, frontline position for an experienced team member who thrives on delivering outstanding service and supporting smooth daily operations.
As a Senior Host, you will be a trusted presence in your assigned zone, acting as a constant source of knowledge for both guests and team members while supporting leadership in delivering an exceptional resort experience.
Key Responsibilities Role Modelling & Leadership Support
Deliver excellent guest service while supporting smooth, efficient resort operations
Participate in shift briefings to review daily tasks and priorities
Monitor staff break rotations to ensure appropriate coverage throughout the day
Complete presentation checklists and ensure high standards of cleanliness and safety
Support opening and closing duties in line with operating procedures
Act as the first point of contact for guest enquiries, resolving concerns and providing accurate information
Lead by example through professionalism, positivity, and high-quality service
Zonal Operations
Manage guest flow and provide exceptional service at entrances, ticket scanning, and admissions
Complete retail duties including sales transactions, stock control, loss prevention, and upselling
Assist with shows, educational classes, and immersive experiences, including venue preparation and guest engagement
Maintain excellent standards of cleanliness across the resort, including restrooms and public areas
Perform ride hosting and ride operating duties, ensuring safety and service standards are consistently met
As a Ride Host: greet and organize guests across multiple attractions
As a Ride Operator (following training and clearance): oversee ride operations, coordinate staff, and maintain efficiency to minimize queue times
Monitor water attractions while ensuring guest safety and enjoyment
Maintain Shallow Water Lifeguard certification in line with operational requirements
Complete opening and closing routines as required
Liaise with the leadership team to resolve resort-wide guest issues
Adapt to different roles and responsibilities across zones, supporting the wider team as needed
Benefits Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Pay Range USD $15.50/Hr.
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plays a key role in making our resort the best place to work and visit. This is a guest-facing, frontline position for an experienced team member who thrives on delivering outstanding service and supporting smooth daily operations.
As a Senior Host, you will be a trusted presence in your assigned zone, acting as a constant source of knowledge for both guests and team members while supporting leadership in delivering an exceptional resort experience.
Key Responsibilities Role Modelling & Leadership Support
Deliver excellent guest service while supporting smooth, efficient resort operations
Participate in shift briefings to review daily tasks and priorities
Monitor staff break rotations to ensure appropriate coverage throughout the day
Complete presentation checklists and ensure high standards of cleanliness and safety
Support opening and closing duties in line with operating procedures
Act as the first point of contact for guest enquiries, resolving concerns and providing accurate information
Lead by example through professionalism, positivity, and high-quality service
Zonal Operations
Manage guest flow and provide exceptional service at entrances, ticket scanning, and admissions
Complete retail duties including sales transactions, stock control, loss prevention, and upselling
Assist with shows, educational classes, and immersive experiences, including venue preparation and guest engagement
Maintain excellent standards of cleanliness across the resort, including restrooms and public areas
Perform ride hosting and ride operating duties, ensuring safety and service standards are consistently met
As a Ride Host: greet and organize guests across multiple attractions
As a Ride Operator (following training and clearance): oversee ride operations, coordinate staff, and maintain efficiency to minimize queue times
Monitor water attractions while ensuring guest safety and enjoyment
Maintain Shallow Water Lifeguard certification in line with operational requirements
Complete opening and closing routines as required
Liaise with the leadership team to resolve resort-wide guest issues
Adapt to different roles and responsibilities across zones, supporting the wider team as needed
Benefits Benefits of Joining Merlin Entertainments!
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Pay Range USD $15.50/Hr.
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