Suvida Healthcare LLC
At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well‑being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare‑eligible Hispanic seniors.
Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service‑centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos , to help achieve our Higher Purpose?
What Makes Us Unique We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well‑being of the seniors we serve.
How We Work Our Culture & Core Beliefs
Earn Trust
Building Relationships
Creating Joy
Doing Right
Improving Every Day
Moving Forward
Competitive Pay
Free Mental Health & Life Coaching for Team Members and their Dependents
Holiday Time Off with Pay
Paid Community Service Day
Paid Parental/Family Leave
Generous Paid Time Off (PTO)
401k Retirement Plan with Company Match
And much more.
What You’ll Do Position Summary The Referral Specialist processes all referral requests to outpatient centers, specialist offices, or outside services needed. Referral Specialist’s serve as a liaison for patient resources. The Referral Specialist will often work closely with insurance companies. The Referral Specialist must be able to take and follow through with delegated tasks and accountability.
Note: This role is hybrid, which will require days in our Spring Branch Neighborhood Center and other Remote.
Essential responsibilities consist of but not all inclusive:
Ensures the highest level of customer service possible
Displays respect and concern for all patients
Attends all clinic huddles and clinic monthly meetings
Expediting patient referrals to specialty offices
Manages patient referrals by processing them and obtaining authorizations in timely manner per company policy.
Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
Ensure complete and accurate registration, including patient demographic and current insurance information
Assemble information concerning patient’s clinical background and referral needs
Provide and fax appropriate clinical information to specialist office
Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists.
Updates patient information and making changes to EMR platform
Review details and expectations about the referral with patients.
Routinely provide patients with other clinic and community-based resource materials as appropriate.
Other Duties as assigned
What You’ll Bring
1+ years progressive work experience in the healthcare industry
2+ years of customer service
Experience managing referrals and authorizations
Experience documenting in electronic medical records
Comfortable working independently
Experience in Value-based care operations preferred
Fluent in Spanish is required
Education, Experience, Licensure, or Certification Requirements
High School Diploma or GED equivalent required
Bachelor's Degree in Healthcare Administration, Business, or Hospitality preferred
Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr
Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service‑centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos , to help achieve our Higher Purpose?
What Makes Us Unique We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well‑being of the seniors we serve.
How We Work Our Culture & Core Beliefs
Earn Trust
Building Relationships
Creating Joy
Doing Right
Improving Every Day
Moving Forward
Competitive Pay
Free Mental Health & Life Coaching for Team Members and their Dependents
Holiday Time Off with Pay
Paid Community Service Day
Paid Parental/Family Leave
Generous Paid Time Off (PTO)
401k Retirement Plan with Company Match
And much more.
What You’ll Do Position Summary The Referral Specialist processes all referral requests to outpatient centers, specialist offices, or outside services needed. Referral Specialist’s serve as a liaison for patient resources. The Referral Specialist will often work closely with insurance companies. The Referral Specialist must be able to take and follow through with delegated tasks and accountability.
Note: This role is hybrid, which will require days in our Spring Branch Neighborhood Center and other Remote.
Essential responsibilities consist of but not all inclusive:
Ensures the highest level of customer service possible
Displays respect and concern for all patients
Attends all clinic huddles and clinic monthly meetings
Expediting patient referrals to specialty offices
Manages patient referrals by processing them and obtaining authorizations in timely manner per company policy.
Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
Ensure complete and accurate registration, including patient demographic and current insurance information
Assemble information concerning patient’s clinical background and referral needs
Provide and fax appropriate clinical information to specialist office
Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists.
Updates patient information and making changes to EMR platform
Review details and expectations about the referral with patients.
Routinely provide patients with other clinic and community-based resource materials as appropriate.
Other Duties as assigned
What You’ll Bring
1+ years progressive work experience in the healthcare industry
2+ years of customer service
Experience managing referrals and authorizations
Experience documenting in electronic medical records
Comfortable working independently
Experience in Value-based care operations preferred
Fluent in Spanish is required
Education, Experience, Licensure, or Certification Requirements
High School Diploma or GED equivalent required
Bachelor's Degree in Healthcare Administration, Business, or Hospitality preferred
Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr