Navy - Technical Support Specialist - Secret Clearance Required

cFocus Software seeks a Technical Support Specialist to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance.

Qualifications

B.S. Computer Science, Information Technology, or a related field

2+ years of DoD IT/Help Desk experience

Technical Proficiency:

Computer networking concepts, protocols, and security methodologies

System performance and availability monitoring

Network access, identity, and access management (e.g., Public Key Infrastructure)

Remote access technologies

Systems administration concepts

Common network tools (e.g., ping, traceroute, nslookup)

Electronic device functionality (computers, network components, peripherals)

Operating System command line execution (e.g., ipconfig, netstat)

Cloud computing service and deployment models (SaaS, IaaS, PaaS)

Network protocols (TCP/IP, DHCP, DNS)

Security Awareness:

Cybersecurity principles, threats, and vulnerabilities

National and international cybersecurity laws, regulations, and ethics

Organizational IT user security policies (e.g., account management, access control)

Data security standards (PII, PCI, PHI)

Information classification, compromise procedures, and incident management processes

Support and Service Delivery:

Risk management processes (assessment and mitigation)

Incident data analysis and trend identification

Service desk best practices

Customer service and communication skills

Technical training development and delivery

Incident tracking and solution database management

Trouble ticketing system utilization (incident, problem, event documentation)

Standard Operating Procedure (SOP) development and maintenance

#J-18808-Ljbffr