Allied Aire, Inc.
Office Administrator/Dispatcher
Allied Aire, Inc., Cornelius, North Carolina, United States, 28031
Office Administrator/Dispatcher
Allied Aire, Inc. has been providing professional HVAC services since 2003. We are located in Cornelius, NC, and provide heating and air conditioning repair, installation, and maintenance throughout surrounding areas such as Huntersville, Davidson, Mooresville, Denver, and Charlotte.
We have an immediate opening for an Office Administrator/Dispatcher.
The Office Administrator/Dispatcher position requires a motivated person that is detail oriented and is able to work as a team member to ensure superior service to all our customers.
Work Hours 8:30am-5:30pm, Monday-Friday, overtime as needed. On call is required. The on-call schedule is 1 week every 3 weeks. You will be compensated for your time.
Pay Rate $20.00 - $25.00 per hour, depending on experience + Benefits
Primary Job Function Answer phones and assist customers with scheduling and general inquiries. Maintain the Service and Install Technicians daily schedules and dispatch the technicians as appointments are completed. Schedule return trips with customers when parts are in. Provide the on-call support by phone for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and time-cards for processing.
Benefits
Company Paid Holidays
Company Paid Vacation
Company Sponsored Health Insurance
AFLAC program available for Cancer Policy, Disability Policy, Accident Policy
Company Provided Drinks and Snacks at Office
Company Events: Lunch outings; Christmas Party; Spring team building
Required Qualifications
High school Diploma or equivalent
Two years dispatching, routing or schedule coordination for drivers, technicians, field operatives required
Advanced customer service skills
Ability to multi-task
Organized
Geographical knowledge of service area is a plus
Knowledge of industry is recommended but not required
Advanced Computer skills
Project & Scheduling Coordinating experience
Qualifications Desired
HVAC Experience
Service Titan
Excellent verbal skills
Professional phone skills
Strong interpersonal skills
Energetic personality
Well organized and able to work independently
Detail Oriented
Follow policies and procedures
#J-18808-Ljbffr
We have an immediate opening for an Office Administrator/Dispatcher.
The Office Administrator/Dispatcher position requires a motivated person that is detail oriented and is able to work as a team member to ensure superior service to all our customers.
Work Hours 8:30am-5:30pm, Monday-Friday, overtime as needed. On call is required. The on-call schedule is 1 week every 3 weeks. You will be compensated for your time.
Pay Rate $20.00 - $25.00 per hour, depending on experience + Benefits
Primary Job Function Answer phones and assist customers with scheduling and general inquiries. Maintain the Service and Install Technicians daily schedules and dispatch the technicians as appointments are completed. Schedule return trips with customers when parts are in. Provide the on-call support by phone for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and time-cards for processing.
Benefits
Company Paid Holidays
Company Paid Vacation
Company Sponsored Health Insurance
AFLAC program available for Cancer Policy, Disability Policy, Accident Policy
Company Provided Drinks and Snacks at Office
Company Events: Lunch outings; Christmas Party; Spring team building
Required Qualifications
High school Diploma or equivalent
Two years dispatching, routing or schedule coordination for drivers, technicians, field operatives required
Advanced customer service skills
Ability to multi-task
Organized
Geographical knowledge of service area is a plus
Knowledge of industry is recommended but not required
Advanced Computer skills
Project & Scheduling Coordinating experience
Qualifications Desired
HVAC Experience
Service Titan
Excellent verbal skills
Professional phone skills
Strong interpersonal skills
Energetic personality
Well organized and able to work independently
Detail Oriented
Follow policies and procedures
#J-18808-Ljbffr