Access Supervisor

**UAMS offers amazing benefits and perks** (available for benefits eligible positions only):* Health: Medical, Dental and Vision plans available for qualifying staff and family* Holiday, Vacation and Sick Leave* Education discount for staff and dependents (undergraduate only)* Retirement: Up to 10% matched contribution from UAMS* Basic Life Insurance up to $50,000* Career Training and Educational Opportunities* Merchant Discounts* Concierge prescription delivery on the main campus when using UAMS pharmacy* High School diploma, GED, or formal educational equivalent* Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment* Bachelor's Degree in Business, Healthcare, or a related field* Three (3) years of experience in registration, billing, or scheduling in a healthcare environment.* Leadership or supervisory experience* Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards* Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service* Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload* Documents personnel issues and promotes a balanced a conducive work environment* Ensures all department, CABC, ICE, and UAMS policies are followed* Establishes and maintains performance standards for productivity, quality, and compliance* Implements process improvement and reports results* Ensures staff is educated and conducts themselves in the performance of all duties* Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards* Maintains current knowledge of the profession and all state and federal regulatory mandates.* Maintains required job skills competencies and completes skills assessments annually* Completes and maintains documentation of continuing education hours annually* Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.* Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures* Schedules, reschedules, coordinates, and cancels appointments using the hospital systems* Works closely with management to develop, implement, and maintain formalized training plans* Responsible for annual training facilitation staff development and providing employee coaching.* Responsible for employee evaluations.* Works with CABC Support for timekeeping and other HR items.* Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).* Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.* Conducts team meetings and one-on-one meetings with direct reports.* Participates in new employee onboarding, training, and development of staff* Provides proper transfer of information as necessary using communication skills and tools.* Responsible for ensuring staff is collecting all frontend payments during the check-in process.* Perform other duties as needed.At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state’s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care.We currently have a wide variety of positions available, from patient care to support staff- we may have the perfect position for you.UAMS rewards its nurses! Statewide opportunities are available in direct patient care, education, and research settings.

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