State of Washington
WorkFirst Career Coach (WSS4): Union Gap/OCDL
State of Washington, Walla Walla, Washington, United States
WorkFirst Career Coach (WSS4): Union Gap/OCDL
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Description This position is Occasional Dual Language (OCDL). The incumbent will have the ability to occasionally communicate effectively in person, via telephone, and in writing in Spanish.
This position will work in person at the Union Gap, WA, and Toppenish, WA WorkSource offices.
The ideal candidate for the WorkFirst Career Coach (WorkSource Specialist 4) role is a dynamic and resourceful professional deeply committed to delivering customer-centered employment and training services. They possess a proven ability to conduct insightful individual assessments, manage complex caseloads, and facilitate critical support services to help job seekers overcome barriers and achieve sustainable employment.
Skilled in developing tailored employment service plans, they are adept at navigating program regulations, securing training resources, and guiding customers through every step of their workforce journey. Their coaching and mentoring skills enable them to connect meaningfully with individuals from diverse backgrounds, including those with significant employment challenges.
The candidate is also a confident communicator and facilitator, capable of leading workshops and orientations that meet the unique needs of special populations. With a solid grasp of instructional strategies, they can adapt learning experiences to accommodate various styles and interests. They utilize labor market information and formal assessment tools to craft personalized employment and training solutions, bringing clarity and direction to each customer’s goals. Their background includes curriculum development and classroom instruction, reflecting a genuine commitment to educational and workforce empowerment.
Beyond individual service, the ideal candidate is a skilled collaborator and community ambassador who plays a pivotal role in connecting job seekers with meaningful employment. They proactively engage employers to understand workforce needs, promote job seekers who are looking for employment, and create pathways for successful job placement. They build and maintain productive relationships with employers, partners, and service providers, actively promoting agency programs and cultivating job opportunities. Their organizational savvy enables them to manage records with precision and maintain compliance with program protocols. Whether supporting front-line office operations or representing WorkSource in the field, this professional thrives in a fast-paced, service-oriented environment where making a measurable impact in people’s lives is the ultimate reward.
Duties Deliver employment and training services to WorkSource customers both inside the WorkSource office and out in the community. This includes:
Conduct individual interviews to articulate program services and activities; identify components applicable to customer need; develop recommendations for continuous engagement
Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation
Determine eligibility and/or appropriateness for program; enroll and explain program participation requirements; develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment
Assess knowledge, skills, and abilities to assist in determining employment and training activities and benefits. This includes:
Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer
Perform records management functions in accordance with agency and program procedures. This includes:
Monitor WorkSource program performance management activity using agency reporting systems; create and disseminate program reports as required by supervisors and managers; comply with state and federal case management protocols and data entry procedures
Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems
Qualifications
One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency
OR A Bachelor's degree in social science, business administration or related field and three years of professional level experience in workforce development, social or human resource services, public relations, or professional public contact work
OR A combination of education and/or relevant experience listed below equal to 7 years
AND Must be able to occasionally communicate effectively in person, via telephone and in writing in Spanish
The Required Experience Includes
Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively.
Employability Plan Development Expertise: Ability to structure personalized career growth strategies. Collaboration Skills: Proficiency in working with service providers for coordinated support.
Employment Needs Assessment Expertise: Ability to identify workforce gaps through in-depth counseling. Barrier Resolution Skills: Proficiency in determining employment obstacles.
Client Motivation and Career Planning Expertise: Ability to encourage workforce engagement. Training Contract Negotiation Skills: Proficiency in structuring formal workforce agreements.
Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance. Post-Employment Support Skills: Proficiency in assisting clients with workplace transitions.
Workforce Data Analysis Expertise: Ability to assess employment trends and program performance. Decision-Making Skills: Proficiency in applying data insights to refine workforce programs.
Preferred Equity Competencies
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Special Requirements/Conditions Of Employment
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check
Application Process Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Questions 01. Are you a current or former Washington State government employee?
Yes
No
02. Have you attached your cover letter and resume to your application? Please ensure both documents are included as they are crucial for the evaluation process.
Yes
No
03. What kind of experience do you bring to this position?
One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency.
A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking.
A combination of education and/or relevant experience equivalent to 7 years.
Other
None of the above
04. Please describe your experience listed in the above question.
05. The incumbent must be able to occasionally communicate effectively in person, via telephone and in writing in Spanish, can you confirm you meet this requirement?
Yes
No
06. Describe how you have incorporated diversity, equity, and inclusion principles into your work, whether in social service programs, customer service interactions, or collaboration with colleagues. Please include specific examples.
07. ESD How did you hear about this job opportunity?
WWW.Careers.Wa.Gov
WorkSource Center or Website (WorkSourceWA.com)
Washington State Employee Referral
ESD Employee Referral
Employment Security Department's job web page: WWW.Esd.Wa.Gov
Monster
College/university career fair or website
LinkedIn
Facebook
VERG
Craigslist
CareerBuilder
Diversity Jobs
Handshake
Other
Required Question
EEO Statement The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Government Administration
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Get AI-powered advice on this job and more exclusive features.
Description This position is Occasional Dual Language (OCDL). The incumbent will have the ability to occasionally communicate effectively in person, via telephone, and in writing in Spanish.
This position will work in person at the Union Gap, WA, and Toppenish, WA WorkSource offices.
The ideal candidate for the WorkFirst Career Coach (WorkSource Specialist 4) role is a dynamic and resourceful professional deeply committed to delivering customer-centered employment and training services. They possess a proven ability to conduct insightful individual assessments, manage complex caseloads, and facilitate critical support services to help job seekers overcome barriers and achieve sustainable employment.
Skilled in developing tailored employment service plans, they are adept at navigating program regulations, securing training resources, and guiding customers through every step of their workforce journey. Their coaching and mentoring skills enable them to connect meaningfully with individuals from diverse backgrounds, including those with significant employment challenges.
The candidate is also a confident communicator and facilitator, capable of leading workshops and orientations that meet the unique needs of special populations. With a solid grasp of instructional strategies, they can adapt learning experiences to accommodate various styles and interests. They utilize labor market information and formal assessment tools to craft personalized employment and training solutions, bringing clarity and direction to each customer’s goals. Their background includes curriculum development and classroom instruction, reflecting a genuine commitment to educational and workforce empowerment.
Beyond individual service, the ideal candidate is a skilled collaborator and community ambassador who plays a pivotal role in connecting job seekers with meaningful employment. They proactively engage employers to understand workforce needs, promote job seekers who are looking for employment, and create pathways for successful job placement. They build and maintain productive relationships with employers, partners, and service providers, actively promoting agency programs and cultivating job opportunities. Their organizational savvy enables them to manage records with precision and maintain compliance with program protocols. Whether supporting front-line office operations or representing WorkSource in the field, this professional thrives in a fast-paced, service-oriented environment where making a measurable impact in people’s lives is the ultimate reward.
Duties Deliver employment and training services to WorkSource customers both inside the WorkSource office and out in the community. This includes:
Conduct individual interviews to articulate program services and activities; identify components applicable to customer need; develop recommendations for continuous engagement
Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation
Determine eligibility and/or appropriateness for program; enroll and explain program participation requirements; develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment
Assess knowledge, skills, and abilities to assist in determining employment and training activities and benefits. This includes:
Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer
Perform records management functions in accordance with agency and program procedures. This includes:
Monitor WorkSource program performance management activity using agency reporting systems; create and disseminate program reports as required by supervisors and managers; comply with state and federal case management protocols and data entry procedures
Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems
Qualifications
One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency
OR A Bachelor's degree in social science, business administration or related field and three years of professional level experience in workforce development, social or human resource services, public relations, or professional public contact work
OR A combination of education and/or relevant experience listed below equal to 7 years
AND Must be able to occasionally communicate effectively in person, via telephone and in writing in Spanish
The Required Experience Includes
Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively.
Employability Plan Development Expertise: Ability to structure personalized career growth strategies. Collaboration Skills: Proficiency in working with service providers for coordinated support.
Employment Needs Assessment Expertise: Ability to identify workforce gaps through in-depth counseling. Barrier Resolution Skills: Proficiency in determining employment obstacles.
Client Motivation and Career Planning Expertise: Ability to encourage workforce engagement. Training Contract Negotiation Skills: Proficiency in structuring formal workforce agreements.
Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance. Post-Employment Support Skills: Proficiency in assisting clients with workplace transitions.
Workforce Data Analysis Expertise: Ability to assess employment trends and program performance. Decision-Making Skills: Proficiency in applying data insights to refine workforce programs.
Preferred Equity Competencies
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Special Requirements/Conditions Of Employment
Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check
Application Process Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Questions 01. Are you a current or former Washington State government employee?
Yes
No
02. Have you attached your cover letter and resume to your application? Please ensure both documents are included as they are crucial for the evaluation process.
Yes
No
03. What kind of experience do you bring to this position?
One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency.
A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking.
A combination of education and/or relevant experience equivalent to 7 years.
Other
None of the above
04. Please describe your experience listed in the above question.
05. The incumbent must be able to occasionally communicate effectively in person, via telephone and in writing in Spanish, can you confirm you meet this requirement?
Yes
No
06. Describe how you have incorporated diversity, equity, and inclusion principles into your work, whether in social service programs, customer service interactions, or collaboration with colleagues. Please include specific examples.
07. ESD How did you hear about this job opportunity?
WWW.Careers.Wa.Gov
WorkSource Center or Website (WorkSourceWA.com)
Washington State Employee Referral
ESD Employee Referral
Employment Security Department's job web page: WWW.Esd.Wa.Gov
Monster
College/university career fair or website
VERG
Craigslist
CareerBuilder
Diversity Jobs
Handshake
Other
Required Question
EEO Statement The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Government Administration
#J-18808-Ljbffr