Duly Health and Care
Ancillary Receptionist- Westmont
Duly Health and Care, Westmont, Illinois, United States, 60559
Medical Receptionist – Westmont
Position at Westmont, IL.
Overview Medical Receptionist at Westmont.
Position Highlights
Full‑time, 40 hours
Hours: Monday‑Friday 7:00am‑5:00pm, evenings, weekends, holidays, and travel as needed
Location: Westmont, IL
Benefits
Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance
Access to a mental health benefit at no cost
Employer‑provided life & disability insurance
$5,250 tuition reimbursement per year
Immediate 401(k) match
40 hours paid volunteer time off
Up to 12 weeks parental leave at 100 % pay; financial benefit for adoption & surrogacy for non‑physician team members upon meeting eligibility requirements
Culture committed to community engagement & social impact
Responsibilities
Acknowledges and welcomes patients and visitors
Informs staff of patient/visitor arrival and provides instruction, assistance, and information regarding required paperwork and waiting times
Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures
Conveys information to patients and/or visitors as directed
Assists patients or calls for assistance with patients with ambulatory difficulties
Obtains registration information from patient for input into EPIC
Verifies and/or updates demographic and health plan information
Checks patients in and out of clinic
Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
Schedules appointments into EPIC according to practice protocol
Conveys schedule changes to appropriate staff
Reviews next day’s schedules and, as directed, prints out physician schedules in advance of visits
May assist patients with obtaining appointments at other physician and hospital sites and/or scheduling lab or radiology testing
Pulls patient charts, files information correctly, and maintains filing system
Prepares charts to clinic and/or practice specifications
Collects copays, cash, check, or credit card payments ensuring patients receive receipts; posts all payments in EPIC
Balances daily cash and collections
Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to corporate; identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, and directs calls to appropriate support staff
Understands limits of responsibility by not providing medical advice to patients
Performs all other duties/responsibilities as assigned
Qualifications
Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
Able to type a minimum of 30 wpm (strongly preferred)
High school diploma or GED
Service orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles
Organization: Able to provide order and structure to daily processes and work environment
Verbal communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
Multi‑tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
Adaptability: Able to be flexible and comfortable in adjusting to changing activities; maintains calm under pressure and is able to think clearly to enhance problem solving
Team work: Works effectively with others to accomplish objectives and goals; willingly offers assistance to others when the need arises
Computer proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications
Compensation Base pay range: $15.10‑$22.70 per hour, with actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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Overview Medical Receptionist at Westmont.
Position Highlights
Full‑time, 40 hours
Hours: Monday‑Friday 7:00am‑5:00pm, evenings, weekends, holidays, and travel as needed
Location: Westmont, IL
Benefits
Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance
Access to a mental health benefit at no cost
Employer‑provided life & disability insurance
$5,250 tuition reimbursement per year
Immediate 401(k) match
40 hours paid volunteer time off
Up to 12 weeks parental leave at 100 % pay; financial benefit for adoption & surrogacy for non‑physician team members upon meeting eligibility requirements
Culture committed to community engagement & social impact
Responsibilities
Acknowledges and welcomes patients and visitors
Informs staff of patient/visitor arrival and provides instruction, assistance, and information regarding required paperwork and waiting times
Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures
Conveys information to patients and/or visitors as directed
Assists patients or calls for assistance with patients with ambulatory difficulties
Obtains registration information from patient for input into EPIC
Verifies and/or updates demographic and health plan information
Checks patients in and out of clinic
Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
Schedules appointments into EPIC according to practice protocol
Conveys schedule changes to appropriate staff
Reviews next day’s schedules and, as directed, prints out physician schedules in advance of visits
May assist patients with obtaining appointments at other physician and hospital sites and/or scheduling lab or radiology testing
Pulls patient charts, files information correctly, and maintains filing system
Prepares charts to clinic and/or practice specifications
Collects copays, cash, check, or credit card payments ensuring patients receive receipts; posts all payments in EPIC
Balances daily cash and collections
Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to corporate; identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, and directs calls to appropriate support staff
Understands limits of responsibility by not providing medical advice to patients
Performs all other duties/responsibilities as assigned
Qualifications
Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
Able to type a minimum of 30 wpm (strongly preferred)
High school diploma or GED
Service orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles
Organization: Able to provide order and structure to daily processes and work environment
Verbal communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
Multi‑tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
Adaptability: Able to be flexible and comfortable in adjusting to changing activities; maintains calm under pressure and is able to think clearly to enhance problem solving
Team work: Works effectively with others to accomplish objectives and goals; willingly offers assistance to others when the need arises
Computer proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications
Compensation Base pay range: $15.10‑$22.70 per hour, with actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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