DHL Express
Customer Contact Agent Monday - Friday 8:00am - 4:30pm
DHL Express, Erlanger, Kentucky, United States, 41018
What makes DHL great?
Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today… We have an immediate career opportunity for a qualified
Customs Support Agent . As a
Customs Support Agent , you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment. In order to do this, we have to comply with government regulations. In addition, agents will also be asked to examine various documents including invoices and air way bills.
Key Responsibilities
Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
Research tariff codes through government websites
Processes all requests for extensions and cancellation of shipments
Comply with government regulations by supplying missing customer information\
Maintain lines of communication with all departments. (internal/external)
Review documents to determine information needed for Customs clearance
Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
Verify shipment documents for accuracy
Assign shipments for correction
Ensure correct and accurate information transmitted in DHL Clearance
Skills & Qualifications
High School Diploma or Equivalent
Overtime is required
1-3 years of customer service experience preferred
1 year experience in transportation or customs preferred.
Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must
Employee Benefits & Incentives
Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today… We have an immediate career opportunity for a qualified
Customs Support Agent . As a
Customs Support Agent , you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment. In order to do this, we have to comply with government regulations. In addition, agents will also be asked to examine various documents including invoices and air way bills.
Key Responsibilities
Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
Research tariff codes through government websites
Processes all requests for extensions and cancellation of shipments
Comply with government regulations by supplying missing customer information\
Maintain lines of communication with all departments. (internal/external)
Review documents to determine information needed for Customs clearance
Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
Verify shipment documents for accuracy
Assign shipments for correction
Ensure correct and accurate information transmitted in DHL Clearance
Skills & Qualifications
High School Diploma or Equivalent
Overtime is required
1-3 years of customer service experience preferred
1 year experience in transportation or customs preferred.
Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must
Employee Benefits & Incentives
Competitive Pay
Bonus/Incentive Programs
Retirement Savings – 401K with company match
Medical, Dental, Vision, well-being programs
Tuition Reimbursement
Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
Paid Leave
Employee Discount Program
Employee Assistance & Work Life Program
Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr