Edfinancial Careers
Customer Service Representative - Client Relations - Knoxville, TN
Edfinancial Careers, Knoxville, Tennessee, United States, 37955
Customer Service Representative - Client Relations - Knoxville, TN
Join us and grow in a supportive, employee‑focused environment. After on‑site training and at least six months of consistent performance, you may work remotely.
Position : Customer Service Representative (On‑Site – Knoxville, TN)
Class Start Date : February 2, 2026
Starting Pay : $17.75/hour + $4.93/hour fringe benefit (total > $22/hour). Training and growth opportunities included.
What You’ll Do
Handle inbound and outbound calls with professionalism and empathy.
Provide accurate, clear information about our products and services.
Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
Use sound judgment and strong communication skills to support each customer interaction.
Collaborate with your team to create a positive, high‑quality work environment.
Additional Responsibilities
Maintain confidentiality and data security at all times.
Stay current with system updates, loan phases, and compliance standards.
Complete annual training and certifications.
Support other departments during peak seasons.
Work Details
Location: Knoxville, TN (remote eligibility after 6 months of high performance).
Hours of operation starting April 1, 2025:
Mon: 8 AM – 11 PM EST
Tue–Fri: 8 AM – 8 PM EST
Sat: 10 AM – 2 PM EST
Schedules are assigned based on business needs; flexibility is key.
Occasional overtime during peak times.
What We’re Looking For
Strong communication and listening skills.
A professional, positive attitude.
Ability to stay organized and meet daily goals.
Basic computer proficiency.
Open availability during business hours.
Benefits
Growth & development: paid training, certifications, opportunities for advancement.
Balance & support: friendly teams, encouraging leaders, flexibility to work from home after six months.
Purpose: every call helps customers manage a major investment – their education.
Apply today and start your next chapter with Edfinancial Services!
#J-18808-Ljbffr
Position : Customer Service Representative (On‑Site – Knoxville, TN)
Class Start Date : February 2, 2026
Starting Pay : $17.75/hour + $4.93/hour fringe benefit (total > $22/hour). Training and growth opportunities included.
What You’ll Do
Handle inbound and outbound calls with professionalism and empathy.
Provide accurate, clear information about our products and services.
Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
Use sound judgment and strong communication skills to support each customer interaction.
Collaborate with your team to create a positive, high‑quality work environment.
Additional Responsibilities
Maintain confidentiality and data security at all times.
Stay current with system updates, loan phases, and compliance standards.
Complete annual training and certifications.
Support other departments during peak seasons.
Work Details
Location: Knoxville, TN (remote eligibility after 6 months of high performance).
Hours of operation starting April 1, 2025:
Mon: 8 AM – 11 PM EST
Tue–Fri: 8 AM – 8 PM EST
Sat: 10 AM – 2 PM EST
Schedules are assigned based on business needs; flexibility is key.
Occasional overtime during peak times.
What We’re Looking For
Strong communication and listening skills.
A professional, positive attitude.
Ability to stay organized and meet daily goals.
Basic computer proficiency.
Open availability during business hours.
Benefits
Growth & development: paid training, certifications, opportunities for advancement.
Balance & support: friendly teams, encouraging leaders, flexibility to work from home after six months.
Purpose: every call helps customers manage a major investment – their education.
Apply today and start your next chapter with Edfinancial Services!
#J-18808-Ljbffr