Ace ImageWear
Customer Service Coordinator
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Ace ImageWear .
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.
Key Responsibilities
In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
Make outbound calls or respond to inbound calls, performing such tasks as audits, up‑selling opportunities, problem resolution, sales lead referral, customer follow‑up and processing order requests.
Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
Prepare, distribute and track welcome packets, renewals, service agreements, yearly/monthly reports, and other new account paperwork.
Monitor and report competitive activity.
Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
Additional Functions
Work with and support other service personnel as required by supervision.
Qualifications
Demonstrate excellence in telephone skills.
Demonstrate excellence in internal/external customer service, sales and relationship building skills.
Good experience and skills in MS Office and basic administrative tasks.
Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
High School graduation or equivalent experience.
Travel Requirements
None.
Typical Environmental Conditions
Offices and service areas of a typical industrial laundry facility, service center or depot.
Compensation and Benefits Job Type: Full‑time
Salary: $45,000.00 - $52,000.00 per year
401(k) plan with company match
Medical, dental, vision insurance
Vacation, sick time, holidays
Direct deposit
Career advancement and learning & development opportunities
Paid time off
Life insurance
Schedule
Monday to Friday
Education
High school or equivalent (Preferred)
Other Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Commercial and Industrial Equipment Rental
Referrals increase your chances of interviewing at Ace ImageWear by 2x.
#J-18808-Ljbffr
at
Ace ImageWear .
The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.
Key Responsibilities
In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
Make outbound calls or respond to inbound calls, performing such tasks as audits, up‑selling opportunities, problem resolution, sales lead referral, customer follow‑up and processing order requests.
Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
Prepare, distribute and track welcome packets, renewals, service agreements, yearly/monthly reports, and other new account paperwork.
Monitor and report competitive activity.
Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
Additional Functions
Work with and support other service personnel as required by supervision.
Qualifications
Demonstrate excellence in telephone skills.
Demonstrate excellence in internal/external customer service, sales and relationship building skills.
Good experience and skills in MS Office and basic administrative tasks.
Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
High School graduation or equivalent experience.
Travel Requirements
None.
Typical Environmental Conditions
Offices and service areas of a typical industrial laundry facility, service center or depot.
Compensation and Benefits Job Type: Full‑time
Salary: $45,000.00 - $52,000.00 per year
401(k) plan with company match
Medical, dental, vision insurance
Vacation, sick time, holidays
Direct deposit
Career advancement and learning & development opportunities
Paid time off
Life insurance
Schedule
Monday to Friday
Education
High school or equivalent (Preferred)
Other Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Commercial and Industrial Equipment Rental
Referrals increase your chances of interviewing at Ace ImageWear by 2x.
#J-18808-Ljbffr