Harrah's Cherokee Casino Resort
Supervisor, Table Games Service (Full Time; Varied Shift)
Harrah's Cherokee Casino Resort, Murphy, North Carolina, United States, 28906
Supervisor, Table Games Service (Full Time; Varied Shift)
Murphy, NC, United States
Be the First to Apply
Job Info
Job Identification 6599
Job Category Supervisor
Posting Date 01/09/2026, 06:12 PM
Degree Level High School Graduate
Job Schedule Full time
Locations Harrah's Cherokee Valley River
Pay Rate Starting at $27/hour
Job Description Harrah’s Cherokee Valley River Casino & Hotel Position Description
DEPARTMENT:
Operations
GRADE/FLSA STATUS:
H17 –Non-Exempt
BADGE TYPE/COLOR:
Key--Blue
REPORTS TO:
Manager, Games — Tables; Relief Manager, Games-Tables
JOB SUMMARY:
Supervise the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and company policy; issues or recommends discipline or recognition and Caesars Rewards awards as appropriate. Perpetuates employee motivation by utilizing positive recognition and corrective coaching. Ensure game integrity and provide security for departmental assets.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication
Establish yourself as a highly credible leader with the highest levels of integrity, and always act in the best interests of the property and the company
Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel
Monitor and evaluate the performance of an assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and company policy and procedures
Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance
Participate and provide recommendations in the hiring, performance evaluation, and termination processes
Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff
Prepare and coordinate the periodical performance review of assigned personnel
Alert Casino Manager to potential safety problems
Display a working knowledge of all table games, house rules, counting methods, and procedures covering each game in an assigned area
Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and elevate when appropriate
Open and close games
Verify fill slips, credit slips, and markers pertaining to games in the assigned area
Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to the Table Games Manager
Ensure Dealers are delivering the highest quality of guest service
Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests
Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution, and service recovery, if necessary
Ensure guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees
Ensure that team members clearly understand and are held accountable for their performance expectations
Prepare and coordinate the periodical performance review of assigned personnel
Demonstrate excellent facilitator skills in resolving conflicts between different points of view
Manage labor, supplies, and other expense items in a manner consistent with company strategy
Responsible for, or actively participates in, the initiation of personnel actions including but not limited, to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
When assigned to the Poker Room, is responsible for assisting department management in the efficient operation of all Poker tables including accounting and administrative functions
Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws, and table games and poker regulations
Answer all requests of customers, or contact higher authority to do so
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Establish and endorse the business objectives, ethics, and values of Harrah’s Cherokee Casino Resort in accordance with the Code of Commitment and Mission, Vision, and Values
MINIIMUM QUALIFICATIONS:
High school diploma or GED required
BSBA degree from an accredited educational institution preferred
Two to five years of casino experience with direct dealing with the game(s) contained in assigned pit area required
Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) required
Must demonstrate the following essential knowledge and skills:
Must possess excellent customer relations, leadership, and communication skills
Documented ability to comply with regulatory issues and follow detailed procedures
Extensive knowledge of casino rules, regulations, and Internal Control Procedures
Documented supervisory and leadership skills
Proficient in the use of Windows -based office software including but not limited to, Microsoft Office, Word, Excel, PowerPoint, and Outlook
Ability to learn required interaction with CMS and Caesars Rewards systems
Neat, professional appearance with excellent personal hygiene
Demonstrated high levels of Spotlight service skills on a consistent basis
Documented teamwork behaviors and attitudes
Excellent oral and written communication skills
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be physically mobile with reasonable accommodations
Must be able to stoop, bend, reach, kneel, twist, and grip items
Must be able to lift 25 pounds and carry 5 pounds.
Must be able to respond to visual and aural cues
Must be able to read, write speak and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to operate in a mentally and physically stressful situation
Must be able to stand for long extended periods of time
Must be able to work a flexible schedule including weekends, evenings, and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.11.24
About Us
Proud to have opened our doors in September 2015.
Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
#J-18808-Ljbffr
Be the First to Apply
Job Info
Job Identification 6599
Job Category Supervisor
Posting Date 01/09/2026, 06:12 PM
Degree Level High School Graduate
Job Schedule Full time
Locations Harrah's Cherokee Valley River
Pay Rate Starting at $27/hour
Job Description Harrah’s Cherokee Valley River Casino & Hotel Position Description
DEPARTMENT:
Operations
GRADE/FLSA STATUS:
H17 –Non-Exempt
BADGE TYPE/COLOR:
Key--Blue
REPORTS TO:
Manager, Games — Tables; Relief Manager, Games-Tables
JOB SUMMARY:
Supervise the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and company policy; issues or recommends discipline or recognition and Caesars Rewards awards as appropriate. Perpetuates employee motivation by utilizing positive recognition and corrective coaching. Ensure game integrity and provide security for departmental assets.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation, and open communication
Establish yourself as a highly credible leader with the highest levels of integrity, and always act in the best interests of the property and the company
Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel
Monitor and evaluate the performance of an assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and company policy and procedures
Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance
Participate and provide recommendations in the hiring, performance evaluation, and termination processes
Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff
Prepare and coordinate the periodical performance review of assigned personnel
Alert Casino Manager to potential safety problems
Display a working knowledge of all table games, house rules, counting methods, and procedures covering each game in an assigned area
Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and elevate when appropriate
Open and close games
Verify fill slips, credit slips, and markers pertaining to games in the assigned area
Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to the Table Games Manager
Ensure Dealers are delivering the highest quality of guest service
Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests
Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provide assistance, problem resolution, and service recovery, if necessary
Ensure guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees
Ensure that team members clearly understand and are held accountable for their performance expectations
Prepare and coordinate the periodical performance review of assigned personnel
Demonstrate excellent facilitator skills in resolving conflicts between different points of view
Manage labor, supplies, and other expense items in a manner consistent with company strategy
Responsible for, or actively participates in, the initiation of personnel actions including but not limited, to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
When assigned to the Poker Room, is responsible for assisting department management in the efficient operation of all Poker tables including accounting and administrative functions
Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws, and table games and poker regulations
Answer all requests of customers, or contact higher authority to do so
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Establish and endorse the business objectives, ethics, and values of Harrah’s Cherokee Casino Resort in accordance with the Code of Commitment and Mission, Vision, and Values
MINIIMUM QUALIFICATIONS:
High school diploma or GED required
BSBA degree from an accredited educational institution preferred
Two to five years of casino experience with direct dealing with the game(s) contained in assigned pit area required
Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) required
Must demonstrate the following essential knowledge and skills:
Must possess excellent customer relations, leadership, and communication skills
Documented ability to comply with regulatory issues and follow detailed procedures
Extensive knowledge of casino rules, regulations, and Internal Control Procedures
Documented supervisory and leadership skills
Proficient in the use of Windows -based office software including but not limited to, Microsoft Office, Word, Excel, PowerPoint, and Outlook
Ability to learn required interaction with CMS and Caesars Rewards systems
Neat, professional appearance with excellent personal hygiene
Demonstrated high levels of Spotlight service skills on a consistent basis
Documented teamwork behaviors and attitudes
Excellent oral and written communication skills
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be physically mobile with reasonable accommodations
Must be able to stoop, bend, reach, kneel, twist, and grip items
Must be able to lift 25 pounds and carry 5 pounds.
Must be able to respond to visual and aural cues
Must be able to read, write speak and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to operate in a mentally and physically stressful situation
Must be able to stand for long extended periods of time
Must be able to work a flexible schedule including weekends, evenings, and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.11.24
About Us
Proud to have opened our doors in September 2015.
Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
#J-18808-Ljbffr