Icy Strait Point LLC
GUEST SERVICES REPRESENTATIVE
Reports to: Tour Sales Supervisor
Category: Seasonal (April – September 2026 in Hoonah, Alaska)
Salary Range: Seasonal $18.00 plus bonus potential
Summary:
Guest Services Representatives sells tickets, ensures guests meet the required excursion requirements, ensures guests sign excursion waivers (as required), announces excursion departures, escorts guests to their tour vehicle, loads guests on the assigned gondola, and ensures timely departures of assigned tours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP – Best, Authentic, Profitable Cruise Destination
Provide excellent customer service to all ISP guests
Sell and provide guests with information about all tours available at Icy Strait Point
Work as greeters to welcome guests and conduct guest orientations and line control
Conduct functions, such as:
Checking guests’ weight
Verifying driver’s license information
Ensuring guests fill out waivers, as required
Secure bag check area
Escort guests to tour vehicles or gondola and ensure timely tour departure
Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour
Communicate clearly with tour guides, drivers, supervisors, gondola operators and management
Promote other Icy Strait Point venues, distribute literature and/or sell merchandise
Assist within programs wherever needed
Ability to work individually and as a team member when necessary
Other duties as assigned
REQUIREMENTS
Adequate knowledge or willingness to learn about Tlingit culture
Must be able to learn a Tlingit Introduction
Knowledge of the local area (marine life, plants, animals, birds)
Must have good verbal communication; patient and able to lead groups of kids as well as adults
Strong commitment to Safety
Ability to learn, retain and present excursion information to guests in an accurate manner
Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
This is a safety sensitive position that is subject to drug testing
Must be 18 years of age or older
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT • Willing to live in a remote, rural community
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather
• Capable of moderate physical activity including standing, walking, reaching, climbing, and lifting weight in excess of 25 lbs; able to visually identify safety hazards
• Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.
Apply today to join our team and be part of something truly special!
#J-18808-Ljbffr
Summary:
Guest Services Representatives sells tickets, ensures guests meet the required excursion requirements, ensures guests sign excursion waivers (as required), announces excursion departures, escorts guests to their tour vehicle, loads guests on the assigned gondola, and ensures timely departures of assigned tours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP – Best, Authentic, Profitable Cruise Destination
Provide excellent customer service to all ISP guests
Sell and provide guests with information about all tours available at Icy Strait Point
Work as greeters to welcome guests and conduct guest orientations and line control
Conduct functions, such as:
Checking guests’ weight
Verifying driver’s license information
Ensuring guests fill out waivers, as required
Secure bag check area
Escort guests to tour vehicles or gondola and ensure timely tour departure
Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour
Communicate clearly with tour guides, drivers, supervisors, gondola operators and management
Promote other Icy Strait Point venues, distribute literature and/or sell merchandise
Assist within programs wherever needed
Ability to work individually and as a team member when necessary
Other duties as assigned
REQUIREMENTS
Adequate knowledge or willingness to learn about Tlingit culture
Must be able to learn a Tlingit Introduction
Knowledge of the local area (marine life, plants, animals, birds)
Must have good verbal communication; patient and able to lead groups of kids as well as adults
Strong commitment to Safety
Ability to learn, retain and present excursion information to guests in an accurate manner
Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
This is a safety sensitive position that is subject to drug testing
Must be 18 years of age or older
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT • Willing to live in a remote, rural community
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather
• Capable of moderate physical activity including standing, walking, reaching, climbing, and lifting weight in excess of 25 lbs; able to visually identify safety hazards
• Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.
Apply today to join our team and be part of something truly special!
#J-18808-Ljbffr