Netcare LTD.
Technical Support Specialist page is loaded## Technical Support Specialistlocations:
Netcare Lakeview Hospitaltime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: January 16, 2026 (6 days left to apply)job requisition id:
JR104079**We provide meaningful careers that connect people with purpose.****We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.****Netcare invites you to be part of our journey.**Technical Support SpecialistNetcare Lakeview Hospital - Benoni
Job Summary
Netcare Lakeview Hospitals Pty Ltd is seeking a dedicated and skilled Technical Support Specialist to provide essential IT assistance and support to our staff, ensuring the smooth operation of our critical healthcare systems and infrastructure.
Job Responsibilities
\* Provide first and second-level technical support for hardware, software, and network-related issues to Netcare staff, both in-person and remotely.
\* Diagnose and resolve technical problems with computers, printers, mobile devices, and various clinical and administrative applications.
\* Install, configure, and maintain computer hardware, operating systems, and applications.
\* Manage user accounts, permissions, and access rights within various systems.
\* Respond to support requests via phone, email, and ticketing system in a timely and professional manner.
\* Document technical issues, resolutions, and common problems in the knowledge base.
\* Escalate complex or unresolved issues to senior IT staff or relevant third-party vendors.
\* Assist with the deployment and setup of new IT equipment and systems.
\* Conduct routine system checks and preventative maintenance to ensure optimal performance.
\* Provide basic training and guidance to users on IT best practices and system usage.
\* Adhere to all IT security policies and procedures to protect patient data and hospital systems.
Job Qualifications
Education: A diploma or degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a strong advantage.
Experience: 2+ years of experience in a technical support role, preferably within a healthcare environment.Technical Skills:
\* Proficiency in troubleshooting Windows operating systems (Windows 10, 11) and Microsoft Office Suite.
\* Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting.
\* Experience with ticketing systems and remote support tools.
\* Basic understanding of Active Directory user and group management.
\* Knowledge of mobile device support (iOS, Android).
\* \*\*Soft Skills:\*\*
\* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
\* Strong problem-solving and analytical abilities.
\* Customer-focused attitude with a commitment to providing high-quality support.
\* Ability to work independently and as part of a team in a fast-paced environment.
\* High degree of professionalism, patience, and empathy.
\* Ability to prioritize tasks and manage time effectively.Join the team that providing the best and safest
care.**We provide meaningful careers that connect people with purpose.**
We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care.
By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing.
You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity.The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing.## Our recruitment process typically follows the following steps:* ## Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview.* ## Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks.* ## Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process.* ## Kindly note that only shortlisted candidates will be contacted.
Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful.**Our story begins with our values and our behaviours.**We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability.To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people.**People who care for other people.****Our Netcare people****At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people.**
Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other. #J-18808-Ljbffr
Netcare Lakeview Hospitaltime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: January 16, 2026 (6 days left to apply)job requisition id:
JR104079**We provide meaningful careers that connect people with purpose.****We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.****Netcare invites you to be part of our journey.**Technical Support SpecialistNetcare Lakeview Hospital - Benoni
Job Summary
Netcare Lakeview Hospitals Pty Ltd is seeking a dedicated and skilled Technical Support Specialist to provide essential IT assistance and support to our staff, ensuring the smooth operation of our critical healthcare systems and infrastructure.
Job Responsibilities
\* Provide first and second-level technical support for hardware, software, and network-related issues to Netcare staff, both in-person and remotely.
\* Diagnose and resolve technical problems with computers, printers, mobile devices, and various clinical and administrative applications.
\* Install, configure, and maintain computer hardware, operating systems, and applications.
\* Manage user accounts, permissions, and access rights within various systems.
\* Respond to support requests via phone, email, and ticketing system in a timely and professional manner.
\* Document technical issues, resolutions, and common problems in the knowledge base.
\* Escalate complex or unresolved issues to senior IT staff or relevant third-party vendors.
\* Assist with the deployment and setup of new IT equipment and systems.
\* Conduct routine system checks and preventative maintenance to ensure optimal performance.
\* Provide basic training and guidance to users on IT best practices and system usage.
\* Adhere to all IT security policies and procedures to protect patient data and hospital systems.
Job Qualifications
Education: A diploma or degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a strong advantage.
Experience: 2+ years of experience in a technical support role, preferably within a healthcare environment.Technical Skills:
\* Proficiency in troubleshooting Windows operating systems (Windows 10, 11) and Microsoft Office Suite.
\* Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting.
\* Experience with ticketing systems and remote support tools.
\* Basic understanding of Active Directory user and group management.
\* Knowledge of mobile device support (iOS, Android).
\* \*\*Soft Skills:\*\*
\* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
\* Strong problem-solving and analytical abilities.
\* Customer-focused attitude with a commitment to providing high-quality support.
\* Ability to work independently and as part of a team in a fast-paced environment.
\* High degree of professionalism, patience, and empathy.
\* Ability to prioritize tasks and manage time effectively.Join the team that providing the best and safest
care.**We provide meaningful careers that connect people with purpose.**
We attract highly skilled, engaged, and performing employees who are passionate about providing quality health and care.
By joining Netcare, you will feel a great sense of inclusion and belonging as part of a family that cares about your growth and wellbeing.
You will work with the best-in-class technology with high standards of health and safety. We offer competitive remuneration and benefits that are benchmarked against the best market trends. You will enjoy a fulfilling career working in a high performance, values driven organisational culture that values diversity.The Netcare Group offers a wide spectrum of career opportunities within various disciplines including nursing, emergency medical services, pharmaceutical services, information technology, human resources, finance and administration, procurement, technical and maintenance and marketing.## Our recruitment process typically follows the following steps:* ## Should you be shortlisted for the position, you will be contacted by the relevant HR Department to arrange an interview.* ## Our selection process may further include employee risk assessments which includes employment references, credit, criminal and qualification checks.* ## Should your application be successful, our human resources department will provide you with a formal letter of appointment and will contact you with information to facilitate your onboarding process.* ## Kindly note that only shortlisted candidates will be contacted.
Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful.**Our story begins with our values and our behaviours.**We are motivated by a belief in the sanctity of human life. We see it as a privilege to serve South Africans in their time of greatest need and vulnerability.To this end, we constantly explore new ways to blend compassion with cutting edge capabilities. But while much has been said about our world class facilities, our global benchmarks and clinical best practice, our greatest strength is our people.**People who care for other people.****Our Netcare people****At Netcare, our people are the heartbeat of our organisation. We strive to grow with talented, compassionate people.**
Our people come from diverse backgrounds and cultures, and are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Our values and behaviours reflect our belief in human dignity, and guide how we treat each other. #J-18808-Ljbffr