Live! Casino & Hotel Louisiana
Hotel Guest Service Agent - Bossier City
Live! Casino & Hotel Louisiana, Bossier City, Louisiana, United States, 71111
Why We Need Your Talents
At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.
The guest service agent is responsible for maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus is always on ensuring a safe and comfortable environment, while maintaining a positive can‑do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
Where You'll Make an Impact
Maintain complete knowledge at all times of the following:
All hotel features/services, hours of operation
All room types, numbers, layout, décor, appointments and locations
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Room availability status for any given day
Scheduled daily group activities
Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Answer department telephone within 3 rings; using correct greeting and telephone etiquette.
Promote positive guest relations for information in a congenial manner.
Process all guest check‑ins according to established hotel requirements.
Confirm reservation in system and review all noted information.
Be able to complete a “walk‑in” reservation for guest with no prior room reserved.
Obtain back up information for guest credit/payment method and input into system; collect cash when designated.
Assign guest room.
Advise guest of any messages, mail, faxes, etc. that were received for them.
Inform guest of room safe and mini‑bar key and room key procedures.
Issue parking passes/validate valet parking tickets and enter information in the computer.
Communicate services and amenities included in packages to guests on packages.
Obtain proper identification for tax‑exempt guests and attach to registration card.
Obtain guest signature for designated paperwork.
Obtain bell person to escort guest and transport their luggage to the room.
Maintain guest history files on all guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Set up accurate accounts for each guest checking in according to their requirements (i.e., shared widths, separate room/tax/incidentals, etc.).
Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, following established procedures for "walking" guests.
Accommodate room changes expediently.
Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 30 minutes to ensure completion and guest satisfaction.
Offer detailed information on the voicemail system to callers and guests wishing to leave a message.
Accept and record wake‑up call requests; deliver to PBX.
Block rooms in the computer and follow through on designated requirements.
Pre‑register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Process all check‑outs according to established hotel requirements listed.
Resolve any late charges.
Present folio to guest and resolve any disputed charges.
Settle guest accounts following accounting procedures.
Retrieve guest room key from guest.
Handle requests for late check‑outs according to established hotel procedures.
Conduct group check‑ins/outs according to established hotel procedures.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
Adhere to all cashiering procedures:
Process adjustment vouchers, paid‑outs, correction vouchers, miscellaneous charges.
Make change for guests.
Cash guests' personal checks/travelers checks.
Post charges.
Settle room accounts.
Run closing reports.
Count bank at the end of shift.
Complete designated cashier reports.
Balance receipts.
Drop receipts.
Secure bank.
Legibly document pertinent information in the log book.
Other duties as assigned.
Support Duties
Assist with reservation calls. Process, record and follow up on details related to such.
Provide concierge service when no concierge is available.
Assist in other front office areas as assigned.
Provide guest room tours.
Legibly document maintenance needs on work orders and submit to the managers.
Skills to Help You Succeed
Able to read and interpret instructions and directions for guests.
Able to communicate without impediment with guests and staff in all areas relating to guest service.
Must‑Haves
High School education or equivalent.
Previous experience in a hotel or high‑end retail environment desired.
You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
Must have the ability to secure and maintain licensure as required by the Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
Physical Requirements
Lifting up to 20 lbs.
Pushing/Pulling up to 20 lbs.
Carrying up to 20 lbs.
Some bending / kneeling.
Frequent walking.
Frequent standing.
Some sitting.
Climbing steps.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Gambling Facilities and Casinos
Bossier City, LA $13.00-$14.00 1 month ago
#J-18808-Ljbffr
The guest service agent is responsible for maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus is always on ensuring a safe and comfortable environment, while maintaining a positive can‑do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
Where You'll Make an Impact
Maintain complete knowledge at all times of the following:
All hotel features/services, hours of operation
All room types, numbers, layout, décor, appointments and locations
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Room availability status for any given day
Scheduled daily group activities
Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
Answer department telephone within 3 rings; using correct greeting and telephone etiquette.
Promote positive guest relations for information in a congenial manner.
Process all guest check‑ins according to established hotel requirements.
Confirm reservation in system and review all noted information.
Be able to complete a “walk‑in” reservation for guest with no prior room reserved.
Obtain back up information for guest credit/payment method and input into system; collect cash when designated.
Assign guest room.
Advise guest of any messages, mail, faxes, etc. that were received for them.
Inform guest of room safe and mini‑bar key and room key procedures.
Issue parking passes/validate valet parking tickets and enter information in the computer.
Communicate services and amenities included in packages to guests on packages.
Obtain proper identification for tax‑exempt guests and attach to registration card.
Obtain guest signature for designated paperwork.
Obtain bell person to escort guest and transport their luggage to the room.
Maintain guest history files on all guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Set up accurate accounts for each guest checking in according to their requirements (i.e., shared widths, separate room/tax/incidentals, etc.).
Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, following established procedures for "walking" guests.
Accommodate room changes expediently.
Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 30 minutes to ensure completion and guest satisfaction.
Offer detailed information on the voicemail system to callers and guests wishing to leave a message.
Accept and record wake‑up call requests; deliver to PBX.
Block rooms in the computer and follow through on designated requirements.
Pre‑register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Process all check‑outs according to established hotel requirements listed.
Resolve any late charges.
Present folio to guest and resolve any disputed charges.
Settle guest accounts following accounting procedures.
Retrieve guest room key from guest.
Handle requests for late check‑outs according to established hotel procedures.
Conduct group check‑ins/outs according to established hotel procedures.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
Adhere to all cashiering procedures:
Process adjustment vouchers, paid‑outs, correction vouchers, miscellaneous charges.
Make change for guests.
Cash guests' personal checks/travelers checks.
Post charges.
Settle room accounts.
Run closing reports.
Count bank at the end of shift.
Complete designated cashier reports.
Balance receipts.
Drop receipts.
Secure bank.
Legibly document pertinent information in the log book.
Other duties as assigned.
Support Duties
Assist with reservation calls. Process, record and follow up on details related to such.
Provide concierge service when no concierge is available.
Assist in other front office areas as assigned.
Provide guest room tours.
Legibly document maintenance needs on work orders and submit to the managers.
Skills to Help You Succeed
Able to read and interpret instructions and directions for guests.
Able to communicate without impediment with guests and staff in all areas relating to guest service.
Must‑Haves
High School education or equivalent.
Previous experience in a hotel or high‑end retail environment desired.
You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
Must have the ability to secure and maintain licensure as required by the Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
Physical Requirements
Lifting up to 20 lbs.
Pushing/Pulling up to 20 lbs.
Carrying up to 20 lbs.
Some bending / kneeling.
Frequent walking.
Frequent standing.
Some sitting.
Climbing steps.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Gambling Facilities and Casinos
Bossier City, LA $13.00-$14.00 1 month ago
#J-18808-Ljbffr