Massus
Operations Manager – 424
Location: Kansas City, MO
$70,000 – $80,000
About Us: Mid America Specialty Services (MASS) has been a trusted leader in architectural surface restoration since 1985. We specialize in metal, wood, stone, and glass refinishing serving a diverse clientele that includes commercial real estate, healthcare facilities, and government buildings. We strive to continuously provide superior service and craftsmanship to our customers while fostering a sustainable future for all employees.
Job Description We are seeking a proactive and engaged Operations Manager to join our local team! This role is ideal for a hands‑on leader with a strong background in operations and team management. As an Operations Manager, you will act as the key liaison between commercial customers, Account Representatives, and local crews. You will oversee both short‑and long‑term projects while ensuring top‑tier craftsmen service, adhering to all safety protocols while embodying our organization’s core values.
Key Responsibilities
Oversee daily operations, ensuring efficiency and quality in service
Ensure all jobs are completed to meet established quality standards
Build and maintain long‑term relationships with customers and employees
Partner with local Sales team and customers to coordinate the scheduling of projects and workflow
Excellent written and verbal communication skills with prompt response time
Provide leadership, training, and enforce all safety and OSHA related protocols
Accountable for following all contract requirements and service agreements
Flexibility to work primarily weekdays, with occasional nights or weekends
Qualifications
Minimum 2 years of operations experience in a technical services industry
Minimum 1 year of supervisory experience preferred
Strong leadership, problem‑solving, and decision‑making skills
Proficiency in technology, including Microsoft Suite and ERP systems
Ability to align teams with company culture and drive operational efficiency
Reliable personal vehicle with current insurance and a valid driver’s license with an insurable driving record
Ability to travel locally and corporately as needed
Compensation & Benefits
Base salary of $60,000 with eligibility for quarterly bonuses.
Performance‑based bonuses have no cap.
Additional compensation for personal vehicle usage.
Comprehensive benefits package, including
Paid Vacation and additional Paid Holidays
Health, Dental, and Vision Insurance
Company‑paid life insurance, with voluntary life & AD&D insurance options
Voluntary Short‑and Long‑Term Disability Coverage
401(k) with Company Match
Service Awards and Paid Training
Company‑provided IT equipment as needed
This is an exciting opportunity for a motivated professional looking to make an impact. If you’re ready to take your career to the next level, we invite you to apply and grow with us!
MASS is a Federal Contractor and is an Equal Opportunity Employer including Protected Veterans, and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity, disability, or genetic information.
Mid America Specialty Services participates in E-Verify: E-Verify Posters Right To Work E-Verify Participation Poster
For more information about our company, visit our website: www.massus.com
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Job Description We are seeking a proactive and engaged Operations Manager to join our local team! This role is ideal for a hands‑on leader with a strong background in operations and team management. As an Operations Manager, you will act as the key liaison between commercial customers, Account Representatives, and local crews. You will oversee both short‑and long‑term projects while ensuring top‑tier craftsmen service, adhering to all safety protocols while embodying our organization’s core values.
Key Responsibilities
Oversee daily operations, ensuring efficiency and quality in service
Ensure all jobs are completed to meet established quality standards
Build and maintain long‑term relationships with customers and employees
Partner with local Sales team and customers to coordinate the scheduling of projects and workflow
Excellent written and verbal communication skills with prompt response time
Provide leadership, training, and enforce all safety and OSHA related protocols
Accountable for following all contract requirements and service agreements
Flexibility to work primarily weekdays, with occasional nights or weekends
Qualifications
Minimum 2 years of operations experience in a technical services industry
Minimum 1 year of supervisory experience preferred
Strong leadership, problem‑solving, and decision‑making skills
Proficiency in technology, including Microsoft Suite and ERP systems
Ability to align teams with company culture and drive operational efficiency
Reliable personal vehicle with current insurance and a valid driver’s license with an insurable driving record
Ability to travel locally and corporately as needed
Compensation & Benefits
Base salary of $60,000 with eligibility for quarterly bonuses.
Performance‑based bonuses have no cap.
Additional compensation for personal vehicle usage.
Comprehensive benefits package, including
Paid Vacation and additional Paid Holidays
Health, Dental, and Vision Insurance
Company‑paid life insurance, with voluntary life & AD&D insurance options
Voluntary Short‑and Long‑Term Disability Coverage
401(k) with Company Match
Service Awards and Paid Training
Company‑provided IT equipment as needed
This is an exciting opportunity for a motivated professional looking to make an impact. If you’re ready to take your career to the next level, we invite you to apply and grow with us!
MASS is a Federal Contractor and is an Equal Opportunity Employer including Protected Veterans, and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity, disability, or genetic information.
Mid America Specialty Services participates in E-Verify: E-Verify Posters Right To Work E-Verify Participation Poster
For more information about our company, visit our website: www.massus.com
#J-18808-Ljbffr