Trinity Industries
Customer Service/Office Manager
Trinity Industries, Charlotte, North Carolina, United States, 28245
Job Description - Customer Service/Office Manager (2501241)
Job Description
Customer Service/Office Manager - ( 2501241 )
RSI Logistics, a subsidiary of TrinityRail, is seeking a
Customer Service/Office Manager
for our
Charlotte, NC
rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
What you’ll do:
Manage the coordination between the Office personnel and the Operators
Train new/existing staff on RSI/Trinity/Customer procedures and processes
Interact with customers, railroad crews, and visitors
May also assist in CSR duties below as needed
Customer Service, intake of BOLs, and commodities being delivered or transferred
Fulfill daily workload and tasks delegated by manager/cross-train as necessary
Enforces safety policies and procedures with other employees and visitors to the facility
Updating and maintaining customer databases
Monitoring and ordering customer inventory
Maintain and communicate customer inventory information
Compiling records of office duties and activities
Handling inquiries and incoming customer work order requests
Reviewing files and records to answer customer requests for information
Checking and distributing documents and correspondence
Photocopying, scanning, faxing, and sending emails
Organizing and scheduling customer work orders
Answer phone calls for the facility
Utilize an inventory tracking system
Qualifications
Bachelor’s or equivalent preferred
5 years of relevant experience (Truck dispatching, Customer service in logistics)
Previous experience in supervising other employees
Ability to understand and follow operating procedures and policies
Proficient computer skills with SAP, Excel, Microsoft Word, and Outlook
Dedicated to serving clients by focusing efforts on listening and responding effectively to customer questions, resolving and evaluating problems to their satisfaction.
Ability to develop and maintain relationships with others and adapt to a situation appropriately.
Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
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Job Description
Customer Service/Office Manager - ( 2501241 )
RSI Logistics, a subsidiary of TrinityRail, is seeking a
Customer Service/Office Manager
for our
Charlotte, NC
rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
What you’ll do:
Manage the coordination between the Office personnel and the Operators
Train new/existing staff on RSI/Trinity/Customer procedures and processes
Interact with customers, railroad crews, and visitors
May also assist in CSR duties below as needed
Customer Service, intake of BOLs, and commodities being delivered or transferred
Fulfill daily workload and tasks delegated by manager/cross-train as necessary
Enforces safety policies and procedures with other employees and visitors to the facility
Updating and maintaining customer databases
Monitoring and ordering customer inventory
Maintain and communicate customer inventory information
Compiling records of office duties and activities
Handling inquiries and incoming customer work order requests
Reviewing files and records to answer customer requests for information
Checking and distributing documents and correspondence
Photocopying, scanning, faxing, and sending emails
Organizing and scheduling customer work orders
Answer phone calls for the facility
Utilize an inventory tracking system
Qualifications
Bachelor’s or equivalent preferred
5 years of relevant experience (Truck dispatching, Customer service in logistics)
Previous experience in supervising other employees
Ability to understand and follow operating procedures and policies
Proficient computer skills with SAP, Excel, Microsoft Word, and Outlook
Dedicated to serving clients by focusing efforts on listening and responding effectively to customer questions, resolving and evaluating problems to their satisfaction.
Ability to develop and maintain relationships with others and adapt to a situation appropriately.
Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
#J-18808-Ljbffr