Remote Customer Experience Specialist & Process Coach

A committed nonprofit organization is seeking a Customer Experience Specialist in Portland, Oregon. This role focuses on ensuring a positive customer experience through process development and documentation while monitoring call quality and assisting with escalated complaints. Candidates should have a Bachelor’s degree and three years of relevant experience. The position involves training team members and advocating for customer needs. Competitive salary and benefits are offered, with flexibility for remote work and a commitment to diversity and inclusion. #J-18808-Ljbffr