The Garrett Companies
The Garrett Companies is seeking an Assistant Community Manager towork alongside our Community Manager to deliver an exceptional resident experience, support lease-up success, and ensure smooth day-to-day operations. This is a hands‑on role where you’ll help lead the team, manage accounting functions, and create a vibrant, well‑run community that residents are proud to call home.
Major Objectives
Support and work with the Community Manager to ensure the overall operational and financial success of the lease up community. Oversight and responsibility for all accounting functions required for the community. Assist with leading, developing and coordinating onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance. Collaborate with the Community Manager on the objectives for the community and how best to achieve its goals, such as physical and economic occupancy, marketing, expense control and lease up stabilization. Ensure that each resident and employee experience is in line with the Garrett Residential vision and expectation. Specific Duties and Responsibilities
Lead by example on how to create an exemplary customer experience for all future and existing residents at the community. Exhibit the ability to resolve any customer and/or resident related concerns or objections as they arise. Collect and account for all rents and other monies owed by applicants and residents. Account for all financial transactions required for Verso and maintain a regular financial audit schedule. Collect all rent by the 5thof the month and continue collection efforts for overdue rent on a daily basis. Collect past due balances from former residents and manage debt collection company relationship. Conduct resident move‑out apartment inspections and complete deposit accounting in Entrata. Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation. Assist in conducting market surveys on a regular basis and consistently communicate updates and new communities in the pipeline. Follow‑up with ALL prospects via phone call, email and handwritten thank you card. Process rental applications. Maintain a calendar of scheduled move‑ins, ensuring all move‑in appointments are completed and all apartments are inspected prior to day of move in. Ensure the community is open and ready for business at scheduled time daily with morning merchandising complete prior to 9AM. Maintains relationship with vendors, residents, team members and associates on a professional level at all times. In Community Managers absence, aid in monitoring staff for the successful operation of the community. Qualifications and Requirements
Exercises dynamic leadership potential while being in constant and never‑ending improvement and development of yourself. 2+ years of residential property management experience as an Assistant Community Manager. Must be consistently detail‑oriented. Strong organizational skills. Ability to recognize personal shortcomings. Excellent written and verbal skills. Ability to listen and understand intents and goals. Ability to think creatively and innovatively. Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) a plus! Knowledge of Entrata preferred. Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law and OSHA Standards. Pre‑Qualifications (these are the most important items)
Able to work in unison with a team. Takes full responsibility for actions and works collaboratively to find solutions. Coachable. Ability to listen and understand intents and goals. Relentless problem‑solving skills. Ability to think 2+ steps ahead and anticipate what comes next. We are all broom pushers. Must be willing to work and support at all levels. We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively. Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People. Physical Demands
Ability to climb up to four flights of stairs to access apartments. Ability to walk several acres to inspect community. Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather. Ability to sit or stand for long periods at a time Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Initial Training and Orientation
The Garrett Companies two‑day onboarding in Indianapolis Ongoing Training
The Garrett Companies support membership to professional organizations and continuing education.
#J-18808-Ljbffr
Support and work with the Community Manager to ensure the overall operational and financial success of the lease up community. Oversight and responsibility for all accounting functions required for the community. Assist with leading, developing and coordinating onsite team members to reach their fullest potential and exceed the goals of the community by maximizing performance. Collaborate with the Community Manager on the objectives for the community and how best to achieve its goals, such as physical and economic occupancy, marketing, expense control and lease up stabilization. Ensure that each resident and employee experience is in line with the Garrett Residential vision and expectation. Specific Duties and Responsibilities
Lead by example on how to create an exemplary customer experience for all future and existing residents at the community. Exhibit the ability to resolve any customer and/or resident related concerns or objections as they arise. Collect and account for all rents and other monies owed by applicants and residents. Account for all financial transactions required for Verso and maintain a regular financial audit schedule. Collect all rent by the 5thof the month and continue collection efforts for overdue rent on a daily basis. Collect past due balances from former residents and manage debt collection company relationship. Conduct resident move‑out apartment inspections and complete deposit accounting in Entrata. Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation. Assist in conducting market surveys on a regular basis and consistently communicate updates and new communities in the pipeline. Follow‑up with ALL prospects via phone call, email and handwritten thank you card. Process rental applications. Maintain a calendar of scheduled move‑ins, ensuring all move‑in appointments are completed and all apartments are inspected prior to day of move in. Ensure the community is open and ready for business at scheduled time daily with morning merchandising complete prior to 9AM. Maintains relationship with vendors, residents, team members and associates on a professional level at all times. In Community Managers absence, aid in monitoring staff for the successful operation of the community. Qualifications and Requirements
Exercises dynamic leadership potential while being in constant and never‑ending improvement and development of yourself. 2+ years of residential property management experience as an Assistant Community Manager. Must be consistently detail‑oriented. Strong organizational skills. Ability to recognize personal shortcomings. Excellent written and verbal skills. Ability to listen and understand intents and goals. Ability to think creatively and innovatively. Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) a plus! Knowledge of Entrata preferred. Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law and OSHA Standards. Pre‑Qualifications (these are the most important items)
Able to work in unison with a team. Takes full responsibility for actions and works collaboratively to find solutions. Coachable. Ability to listen and understand intents and goals. Relentless problem‑solving skills. Ability to think 2+ steps ahead and anticipate what comes next. We are all broom pushers. Must be willing to work and support at all levels. We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively. Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People. Physical Demands
Ability to climb up to four flights of stairs to access apartments. Ability to walk several acres to inspect community. Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather. Ability to sit or stand for long periods at a time Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Initial Training and Orientation
The Garrett Companies two‑day onboarding in Indianapolis Ongoing Training
The Garrett Companies support membership to professional organizations and continuing education.
#J-18808-Ljbffr